Customer ReviewsforAshley Black Guru

Don’t fall for this. I got my first blaster back when she started this. Did it for months. But got lazy and stopped. But I noticed a year later my skin just was looking bad. And she came out with even more tools. So I bought more and really started to use them! Now a year later MY SKIN OF THIGHS IS RUINED! My skin almost appears detached from tissue underneath. I’m in my 50’s and skin looks like over 90 years old. I now have horrible lymphedema and swelling and must wear medical compression socks and leggings to help with the fluid retention because my lymph vessels were so badly damaged. My skin will never be the same. I don’t even want to wear shorts around people. I thought I did my research but I never found any negatives so I thought ok. Little did I know there were thousands like me suffering from these tools as well and now I must live with the damage done by these tools.

Dear BBB Representative,

We appreciate the opportunity to address the concerns raised by Gina ******** regarding her experience with our product, the FasciaBlaster. 

First and foremost, we are deeply saddened to hear about Ms. ********** negative experience and the challenges she has faced. Our goal at Ashley Black has always been to provide products that promote wellness and self-care in a safe and effective manner. 

It's important to note that the FasciaBlaster is designed to be used responsibly and in accordance with our provided guidelines. We understand that any wellness regimen must be approached with care and consistency. While we offer extensive resources, including tutorials, guides, and customer support, we also emphasize the importance of individual responsibility in following these instructions.

Regarding Ms. ********** specific concerns, we would like to extend our heartfelt sympathy for the difficulties she has encountered. However, we must clarify that her experience, as described, is not typical of the vast majority of our customers. The symptoms she mentions, such as skin detachment and lymphedema, are not associated with proper use of the FasciaBlaster. Also, Ms. ********** says she has been a client since inception and bought more than one. However, Ms. ********** has only been a client of ours for 10 months and has only ever bought a Mini Paddle. There is zero chance that that the tool bought is able to do any harm as described by Ms. Isabelli's. 

Furthermore, it's important to address the context in which this complaint has arisen. Ms. Isabelli is known to be associated with a group that actively campaigns against our brand, seeking to damage our reputation through false reviews and harassment of our customers. Despite our commitment to open communication and support, she has chosen not to engage with us directly to address her concerns. My assumption is she joined the hate group and then decided to slander and post on an open forum. 

We remain committed to assisting our customers and ensuring their satisfaction with our products. Had Ms. ******** reached out to us for assistance, we would have gladly provided guidance and support to address any issues she encountered.

In conclusion, while we regret any negative experiences our customers may have, we stand behind the safety and efficacy of our products. We remain dedicated to upholding the highest standards of customer care and product quality.

Sincerely,

The Ashley Black Team

Buyer Beware! These product on apparently non-refundable. After buying a holiday kit promoted on their website, my wife wanted to exchange some of her gift for additional products -- but the company will not allow returns - the best they offered was a discount on the additional products she wanted.

We appreciate your engagement and understand the importance of addressing your concerns. Firstly, we sincerely apologize for any inconvenience you and your wife have experienced regarding the holiday kit purchase. We want to clarify our return policy, which is designed to ensure fair and consistent procedures for all customers. As mentioned on our website, certain items, unfortunately, fall under the category of non-refundable due to hygiene or other considerations. While we cannot process returns for specific items, we acknowledge your desire for a solution. In an effort to find common ground, we extended a discount on the additional products your wife wished to acquire. We hope this gesture reflects our commitment to customer satisfaction. We value your feedback and are continually working to enhance our services. If there are further concerns or if you'd like to discuss this matter in more detail, please don't hesitate to contact our customer service team directly. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, The Ashley Black Team

The company is horrible. I purchased a product and immediately requested a return and refund. They only contact you through email. And you wait, wait some more and hope they write you back. AWFUL customer service, just awful. I would steer clear of this business. It is very sketchy and the fact that I’m taking time out of my busy life to write this review speaks volumes. I have not gotten my money back, they have received my return and I’m getting jerked around. Do NOT buy anything from this company.

Hey Wendy, We strive to provide exceptional customer service, and our 1,000-day return policy for registered products is one of the ways we aim to serve our customers best. As mentioned in the refund notification email, it can take up to 2-3 weeks from the time we receive the package for the refund to be issued. We understand that this waiting period may not have met your expectations, and for that, we are truly sorry. Please be assured that your feedback has been duly noted, and we are committed to continuously improving our refund processes and overall customer service. We are constantly exploring ways to enhance our operations and ensure a smoother experience for our valued customers. If there is anything else we can do to assist you or if you would like to provide any further feedback, please don't hesitate to reach out to us. Thank you, Ashley Black Team

This company’s “customer service” is a joke. I signed up for SMS text messages with the promise of a coupon code to receive a $20 discount on one of their products, bringing the price down to $59. I proceeded with my online purchase, entered my information, entered the discount code and saw the price reduce to $59. When I hit the button to finalize my purchase the screen showing my completed order information had the price of the item back up to $79 (the discount disappeared). I immediately emailed their customer service to have this corrected, or cancel my order. I did not get a reply from them until 4 days later saying they would look into it. The next time I heard from them was two days later, after the product had shipped, saying they would give me a gift card from their company for the $20. I immediately replied back saying I would like a price adjustment credited back to my credit card for the $20. A gift card from their company is of no use to mead after this experience I will not be ordering from them again. I can say this has been one of the worst customer service experiences I have ever had. All they want is your money and then they could care less about you. Buyer beware - their special offers are classic bait and switch.

Hi Jennifer, thank you for reaching out. I'm so sorry for the inconvenience. After checking our records I can confirm we issued a refund of $20 to your original payment method on 7/10/2023. If you do not see that return or have any additional questions, please don't hesitate to contact us.


Thank you, Ashley Black Team

Bruised me horribly. This was back in the day when women in the fasciablaster ******** groups used to proudly flaunt their bruises. You were told to go hard or go home. Well, that tune changed when some of the lawsuits started, but I ended up with weird marks on my legs. Also crepey skin that looks awful. Did it help with sore muscles and pain? I don't know. I wanted to believe so hard. Don't spend your money on this and definitely don't wreck your skin.

Some bruising is normal, but you are in complete control of how much pressure you apply. We recommend you start light, take rest days, and always listen to your body. We love Ashley's three rules of thumb for FasciaBlasting that help when starting: ***************************. See more information about bruising and why it happens here: ***************************************************************  Ashley, our company, and our customers have faced cyber attacks. Keep in mind, we are FDA regulated and they do investigate all claims. Our tools do have peer-reviewed and published research for safety and effectiveness. https://**********************************************************