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Business Profile

Gunsmiths

Rhineland Arms Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to a surgery with my hand I was unable to shoot at the range for awhile. In September 2024 while at the range, the ammo I purchased from them malfunctioned and damaged my pistol. The manufacturer of the pistol had to replace the grip module and extractor assembly due to the damage caused by their ammo. The ammo was to have been manufactured to ***** Standards - SAAMI spec refers to the standardized specifications set by the ************* and *********************************** (*****) for ammunition and firearms. Given this issue, the ammo is not safe to use and I have requested a refund from the company. While they initially responded to my email, they have stopped responding entirely.

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction June 2023 Amount: 1000$Product: 308 variant of their R2000 chassis Transition #: 9659 Have been completely ghosted by this company. Have not responded to over 10 emails, does not have a phone number to reach out to. Last update was over a year ago when they specified a delay but have not responded since.

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 20 March, 2023 I placed an order for a small ring Mauser barrel kit. The website said the item was in stock at the time. The email containing my order information later came with on ************ an attempt to contact the company for updates on the order fulfillment via email and social media, no responses have been received. The companies newsletter reported that the kits would be shipped out before Christmas of 2023. No email regarding shipping has been received and no order received. The company continues to respond to any emails sent to either of the email addresses posted on the website or other.Mostly, I would like to make sure that this company actually even got the order and for there to be better communication about what's going on. If they can't manage simple communication, I would like a refund. Order number 9458.

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 9679 June 29 2023 One Enfield 45acp conversion kit $193.00 Placed item on backorder. Asked several times when backorder would be shipped and received zero response. Talked to others who have ordered from them and the others have had the same experience. One person ordered two years prior and still could not contact the seller.

  • Initial Complaint

    Date:12/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed in 12/04/2023.
    Didn't receive confirmation nor delivery.
    Company policy states shipment within 4-5 days.
    No response from any emails.

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you. Your order has been received.

    Order number: ****
    Date: December 8, 2023
    Total: $177.69
    Payment method: 2A Credit Card Processor

    NEVER RECEVED PRODUCT

  • Initial Complaint

    Date:10/11/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’d placed an order on 17 September 2023. Payment of $1,376 went through on 18 September 2023. I have a few emails in regards to the order on 19 September, and have not been able to contact the company since then. I have had no response through phone, or E-mail. I’d just like an update on the item I’d ordered, or a response of some kind. The only other option I may have, is to have the bank dispute the charge, since the company cannot be contacted.

  • Initial Complaint

    Date:09/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a rifle stock on 6/10/22 and have not received the item still, even though it was advertised as in stock. I have sent multiple emails to the company to check the status of my order with no response.

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    I place 2 orders with Rhineland Arms one on June 21st and June 25th .. They are fully paid including the shipping ($163 and $183) Since then; I never received any communication from them regarding this 2 orders.

    I contacted them 4 times requesting an update .. however, all I got is an automated reply stating that they are very busy and and it will take them longer than usual to answer. I tried to call .. but there is no phone number listed on their website and the number I got from searching online .. is not valid.

    I'm willing to wait for these orders to be completed as long as I know that they are coming and I need updates and time-frame to when I will receive my orders.

    The lack of communication is really not professional and does not build confidence in their business.

    Thanks

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order on Rhineland Arms website May 20, for a tiger maple wood furniture for a gun. The website said it was in stock and would mail out in 4 business days or so. I spent $163.00. After about a week with no email showing my purchase (although the money had been taken out of my bank account for the purchase) or an email showing it has been mailed out, i started to wonder, so i sent them an email. I waited for a response for a week, got no response so i sent another email, and again no response. So i sent a barrage of some 20 emails. I finally get a response but the guy says its out of stock, but says i can get this other stock and it would be sent out asap and i would receive it early that next week. Well i never got an email about it being mailed out and i never received the product. I have since sent around some 30 emails with no reply. I want my money back and just be done with this company. Thats all i want is my money returned since they cant deliver on the product.

Rhineland Arms Inc. is NOT a BBB Accredited Business.

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