Business ProfileforOverhead Door Company of Houston

Service Request: Repair broken chain & idler sprocket on my garage door opener. Was told there would be a service charge plus parts if needed. No mention of any travel charges. 1st Visit: 12/12/22 by S. *********. Diagnosed the repair: replace broken chain & idler sprocket. He took pictures & took all parts with him, including broken chain, connectors for the chain to the opener, & idler sprocket. Paid in full using credit card via the tablet computer he had with him = $163. Documented repairs, per OH Door service report: Recommended replacing chain and idler sprocket on a Commercial RSX Operator model OPRSXT5001B. 2nd Visit: 12/30/22 by S. *********. Had new chain & sprocket but did not have connectors to attach chain to the opener. Thought they were still at my home, but they were attached to the broken chain that he took with him when he made the first visit. Because did not have all parts, repair could not be made. Technician said no service charge for this visit, because he did not bring all parts needed to make & complete repair. Reflected in the service report for this visit. 3rd Visit: 2/3/2023, by 2 new technicians. Had all parts & completed repair using my personal ladder to access the opener. When completed I asked what the charges were & was told there were none at the time. No receipt or paperwork was given to me by this 2 person crew. Next communication was 3/9/2023 by email, a summary invoice from Claudia ***** for $2,266.65 with no details included to back up any of the charges. I replied on the date I received it, 3/9/2023 questioning the invoice and asking for details. On 3/23/2023 I received a reply email saying Claudia would reach out to the sales team & get back with me. On 6/12/2023 I received a phone call from an OHD collections specialist, Shalla Sanderson, asking for payment. Valid charges are: Service Charge: $163 for the 3rd visit, New Chain: $119.00, New Idler Sprocket: $35.55, Taxes: $0 due to Ag Exempt = Total Due: $317.55