Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Fitness Connection has 42 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Fitness Connection

              Houston, TX 77014-1044

            • Fitness Connection

              12300 North Fwy Ste 200 Houston, TX 77060

            • Fitness Connection

              PO Box 680768 Houston, TX 77268-0768

            • Fitness Connection

              5035 Garth Rd Baytown, TX 77521-9640

            • Fitness Connection

              12338 Gulf Fwy Houston, TX 77034-4587

            Business ProfileFitness Connection

            Exercise Programs
            Multi Location Business

            Contact Information

            Houston, TX 77014-1044

            Email this Business
            (800) 922-7898

            Customer Reviews

            1.24/5

            Average of 62 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            121 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides fitness center services, including personal training, exercise programs, and physical fitness programs. Basketball (varies by club) Health Club Access, Child Watch, Aerobic Classes, Spin Classes, Sauna, Locker Rooms, Pool/Spa (Varies by Club). 

            Refund/Exchange Policy:

            All retail sales (Concessions, clothes, accessories) are final. All product sales are final. 

            Business Details

            This is a multi-location business.

            Find a Location

            Fitness Connection has 42 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Fitness Connection

                Houston, TX 77014-1044

              • Fitness Connection

                12300 North Fwy Ste 200 Houston, TX 77060

              • Fitness Connection

                PO Box 680768 Houston, TX 77268-0768

              • Fitness Connection

                5035 Garth Rd Baytown, TX 77521-9640

              • Fitness Connection

                12338 Gulf Fwy Houston, TX 77034-4587

              Location of This Business
              Houston, TX 77014-1044
              Email this Business
              BBB File Opened:
              5/18/2002
              Years in Business:
              16
              Business Started:
              10/1/2007
              Business Started Locally:
              10/1/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Titan Fitness Texas
              Related Businesses
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              121 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/13/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I joined fitness connection and gave them my account number and debt . I than placed a differant card on file and asked that they not use my old account the business was pulled frim bith the new card and the old amount so much i had to close oyt the account
              Read More
              Read 120 More Complaints

              Customer Reviews

              62 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gregory K

              04/18/2024

              This is possibly the smelliest, dirtiest, most poorly managed gym I have ever been to, and will not be going back. The men's locker room is a disaster. There's urine all over the urinal areas, and I've never seen anyone cleaning. The shower heads appear to be 20 years old, caked with calcium, and the shower curtains hanging by a single hook. The men's sauna REEKS of Marijuana, to the point that it's unbearable. You would think that this would concern management, but they don't care. Worst of all, there is a door leading directly from the basketball court into the men's locker room, which they refuse to lock. I have now twice been fully naked when that door burst open, and will not be going back again. Absolutely nobody has called me to apologize this second time, and they didn't fix it after I complained in February. Do yourself a favor and join ****** ******** It's a superior gym, and not run by unruly, inconsiderate members.

              Fitness Connection Response

              04/19/2024

              Hello, we apologize for the inconvenience this may have caused. We would first like to thank you taking time out of your day to share your experience with us. Every member is of value to us and it is our most sincere regret you were left with an impression otherwise. Moving forward you will see change. It is our hope you will continue to grow with our Fitness Connection team and this issue has been passed along to upper management. Thank you!
              Read 61 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.