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          Find a Location

          Cap Barbell, Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Cap Barbell, Inc

              Houston, TX 77042-5000

            • Cap Barbell, Inc

              10820 Westpark Houston, TX 77042

            • Cap Barbell, Inc

              Corporate Office; P.O. Box 42213 Houston, TX 77242

            Business ProfileCap Barbell, Inc

            Exercise Programs
            Multi Location Business

            Contact Information

            Houston, TX 77042-5000

            Visit Website
            (800) 225-0505

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Cap Barbell, Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Cap Barbell, Inc

                Houston, TX 77042-5000

              • Cap Barbell, Inc

                10820 Westpark Houston, TX 77042

              • Cap Barbell, Inc

                Corporate Office; P.O. Box 42213 Houston, TX 77242

              Location of This Business
              Houston, TX 77042-5000
              BBB File Opened:
              10/12/2009
              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/04/2022

              Complaint Type:
              Delivery Issues
              Status:
              Unanswered
              I purchased a set of their dumbells on September 15, 2022 through Amazon. The item was delivered on Sept. 28, 2022. Because the deliver company messed up the delivery window I chose, I had to arrange for my daughter-in-law to be at my house for the delivery. Upon arriving home, we realized that the 20lb weight set was missing from the order. I immediately reached out to customer service, and provided the invoice number and tracking number they requested on September 28, 2022. I reached back on October 29th to follow-up. I received a response that the "We will provide an order number once my claims area processes it.". Today is October 4th and I have reached back out again yesterday and today for an update. I have received absolutely no response. I tried to call the number listed for customer service and the recording says that they are only communicating via emails to the email address I have already communicated with.
              Read 3 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam B

              01/09/2024

              I also spoke with customer service representative Renae. I ordered 2 barbells sets and both barbells were defective. Weight locks didn't thread rendering the weights useless. I submitted a customer service ticket explaining my issue and Renae wrote back, verbatim, "Hi. Ok." That was it. Scam!
              Read 6 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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