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Business Profile

Electric Companies

Direct Energy, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Direct Energy, LP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Energy, LP has 26 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 99 Customer Reviews

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    Review Details

    • Gloria C

      Date: 06/20/2023

      Started my service on Sept 2021. Have a 24 mo. Contract and would receive quarterly e gift cards well that only happened for the 1st year. After hat they said I had cancelled From receiving the cards. And I did that thru online . I never use online I pay my bills on the phone and nothing else. Today they said I had received all the cards. So I had nothing coming to me. They are ******* . They refuse to return my calls. My contract expires in sept. 2023. So I’m getting emails to renew because my contract expires very soon. HELLO SEPT 2023 is over 90 days away. Hey have hung up on me or they do it so I can’t do a review. Not happy with this company at all. Thank you

      Direct Energy, LP

      Date: 07/03/2023

      Good morning, Gloria. We are terribly sorry for the bad experience you've had. We value your business with Direct Energy and we would love to have the opportunity to further investigate this matter and help you solve it in the best possible way. Please feel free to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we will be more than glad to help you out and show you how important you are to us. Have a wonderful start of the week! - Marta / Digital Care

    • James R

      Date: 06/16/2023

      This company is relentless with the phone calls after I canceled service with then. Literally was charging 3x as much as DTE. STOP THE GD PHONE CALLS.

      Direct Energy, LP

      Date: 07/03/2023

      Hello James. We are so sad to know how you feel and we offer you our most sincere apologies. We would like to take a closer look at this, and if you want to, we invite you to please get in contact with us, we will do our best to make you feel better and show you we care. Also, if you would like, we can add your phone number to our internal Do Not Contact list to prevent any future solicitation.Thank you. Have a beautiful day! - Marta / Digital Care

    • Brady C

      Date: 06/13/2023

      Had good prices but the Customer Service is terrible. Left me without power due to account set up issues that I tried calling 5 times. No one knew what to do and wouldn't ask for help from other coworkers. Had cancel my account and go back to my old company. (Champion)

      Direct Energy, LP

      Date: 07/03/2023

      We are so sorry for the inconvenience you've experienced, and we're sad to know we have lost as a valuable part of our family, Brady. If there's anything we can do to make you feel better, or if there's any assistance needed in the future, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at **************************, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we will be more than glad to hear back from you. We look forward to serve you again in the future. Have a fabulous week ahead! - Marta / Digital Care

    • Andrew B

      Date: 06/08/2023

      Got 2 collections form this company that I have never used. Seems to be a theme in the comments here.

      Direct Energy, LP

      Date: 06/13/2023

      We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.

    • Roberto M

      Date: 05/19/2023

      They told me my cost for watt wa# going to be certain price and after I received my first bill it was totally different and also the lied because the representative 5old me there was not connection fee and they charged me $144.00 , they never send me the contract and after. Be very careful with direct energy because they try to get you to sign a contract but after you do it you can’t get a hold of the person that convinced you to sign it , she gave me her mobile phone number for future inquires but she never answer and she also told me she was going to send me contract by email and never got it..

      Direct Energy, LP

      Date: 05/30/2023

      We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.

    • Patrick J

      Date: 03/30/2023

      I switched to have both my gas and electric come from Direct Energy in Dec. 2022. The resulting confusion in billing make me aware that they are either incompetent, or crooked, or both.

      Direct Energy, LP

      Date: 04/17/2023

      Hello Patrick. I apologize for the poor experience you had with us. You have reached Direct Energy US BBB page. If you would like us to review your account to see if there’s anything we can help you with, you can reach Direct Energy Canada’s escalation team via “Direct Energy Canada” Facebook private messages.

    • SANDRA B

      Date: 03/29/2023

      Failure to disclose information and false representation! After my 2 yr "fixed rate" expired I had no option but the "HUGE increase" as my $0.08kwh was no longer available in 7/2022. Advised and agreed to the next available rate of $0.15/kwh and instead I've been charged $0.28/kwh not as agreed. Many disputes monthly and no results! Moved services after months of no answers and then hit with a "defered balance" that was never explained. Spoke to rep and mentioned filing claim with BBB & instantly transfered to a supervisor. Supervisor reviews call from start of plan and agrees that T
      The representative states that nowhere about defered charges/defered billing. The agent "supervisor Emily" stated even though they rep failed to disclose its not their responsibility to fix the error. The "supervisor" then blind transfers to another rep and the conversation starts over after 1½hrs to get through the first supervisor. After 2 hours of casks in one night I'm given a "management number" to call back to the next day because Jesus won't be in and can't make calls out. Customer service 833 314 1773
      I'm still left with the erroneous bill of $578.10 that I was never advised of!!

      Direct Energy, LP

      Date: 04/17/2023

      Thank you for the opportunity to address your concerns. We are here to help Monday - Sunday: 7:00 AM - 10:00 PM at 1-888-305-3828.

    • Melissa F

      Date: 03/08/2023

      Have tried for days to set up new service with Direct Energy. Completed the request on their website. Now I can't get anyone to help with the online chat or the 1-888 #. I hold for 20+ minutes, then get transferred to "someone who can help me". But, no one ever answers. Continue holding only to get disconnected with a message that says "no agent available." Online chat told me I had to speak to a representative. I have been going round and round with their customer service for over 2 1/2 hours now. Very poor service.

      Direct Energy, LP

      Date: 03/22/2023

      We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.

    • Scott M

      Date: 03/07/2023

      I just received a collections notice from Direct Energy LP. I have no idea where this is coming from. We've always paid our electric/gas/energy bills. AND, we live in South Carolina which isn't even where this company is located. Now they are going to try to ruin our excellent credit. What is this ridiculousness? I have no idea what to do, but it's scammers like this that ruin everything! This place should be shut down. South Carolina isn't Texas.

      Direct Energy, LP

      Date: 03/22/2023

      We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.

    • Jennifer N

      Date: 02/21/2023

      This company has fraudulently sent a bill to a collection agency that is absolutely not mine ! I have never set foot in Texas and now it has affected my credit score and they are demanding that I send them copies of my social security card and drivers license immediately or they are going to assume the debt is mine ! They are not being helpful at all regarding the theft of my identity that they allowed to take place!

      Direct Energy, LP

      Date: 03/17/2023

      We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.

    Direct Energy, LP is NOT a BBB Accredited Business.

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