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Customer Review Ratings
Average of 26 Customer Reviews
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Review fromJudy C
Date: 07/18/2025
5 starsApplication process was excellent, however I was thrown off when they told me it would take up to 48 hrs to to install after excepting my deposit, it was explained to me later their process and I was good with it. My service was on the very next day.Review fromThomas C
Date: 06/20/2025
1 starSigned up with Chariot Energy. Started on date I signed up not a week later when I wanted. Asked Chariot to change start date. Canceled and sent me bill for connection fee. Told them I would not pay it. They call me a few days later. Said the got everything worked out. Then 24 ours later disconnected power. Called them. All they say is there is nothing they can do. They finally said they would send ***** a expedited request to get power turned back on. They would get request in 45 min. Called ***** did not get request to turn on power it was 2 hours later. Spending the night in hotel. I have never had so much problems communicating with a company as I have had with Chariot. They tell you one thing then do something else.Review fromWilliam H
Date: 06/18/2025
5 starsGood rates. ****** switched from another ************. Love the weekly updates on power usage. Glad we switched to chariotReview fromStephanie S
Date: 06/16/2025
5 starsI signed with chariot energy the process was fast the agent answered every question and the process took only minutes it was a pleasant experience with everything upfront regarding the plan look forward to doing business with ChariotReview fromRachel L
Date: 05/16/2025
5 starsIt was very easy to get setup with Chariot energy. Love the no setup cost.Review fromBetty C
Date: 04/06/2025
4 starsThe change over to Chariot was very simple and easy.Review fromBarbara W
Date: 04/05/2025
5 starsNew account holder. Service and communication very good. Very helpful and friendly. Wonderful to work with.Review fromJoAnn M
Date: 02/07/2025
5 starsI recently switched power/electricity companies. I selected Chariot energy because they had the best rates and also they made it so easy to switch. This was such an easy and efficient process. It had always been a nerve-racking event for me before. They made it so easy for me. Thank you chariot energy.Review fromPatricia S
Date: 01/24/2025
1 starChariot Energy is the electric company I use. I am not happy with the way they handle payments. Twice now they have said I did not pay and would shut off service. I sent them a check each time. The first time I paid again online only to find out they did get the check. So I ended paying twice. I sent them a check on January 11 2025 Again they said my account is past due. I tried to talk to customer service rep but got no help. I decided to change my electric company. I have never had this problem before. I always pay my bills on time.
Chariot Energy
Date: 02/10/2025
Hi there,
We’re truly sorry to hear about your recent experience with Chariot Energy. This is not the level of service we strive to provide, especially when it comes to something as important as your payments and account status. Please note, payments made via mail can sometimes take longer to process and reflect on your account due to postal delivery times and banking procedures. But, we want to ensure you that all payments are processed when they are received by our team. We understand how this delay can be confusing, especially when you’ve made payments on time, and we sincerely apologize for any frustration this has caused.
Your feedback is invaluable, and we’re committed to improving our processes based on experiences like yours. We hope to regain your trust and the chance to serve you better in the future! If you’re open to it, please reach out to us at [email protected] or call us at 855-524-2746 with your account details so we can take immediate action.Review fromJane A
Date: 12/14/2024
5 starsI used a rate finder tool to pick Chariot Energy, and their website was easy to navigate to finish the transaction. All communications since then have been concise and straightforward. Choosing energy providers is difficult enough, so I appreciate the ease of completing the transaction.
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