Business Profile

Dentist

Apple Dentist - Corporate Office

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Pattern of Complaints

Complaints

This profile includes complaints for Apple Dentist - Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

11 total complaints in the last 3 years.
2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 2nd 2025,************* asked me to come in for a free consultation. I can in seen a physician who said I could not get braces. He then recommended me to talk to another physician who requested a xray of my teeth. They took a xray of my teeth and sent them to the doctor. She promised that she would be able to do braces. I then was told that I can pay $500 down for braces. I came the next Tuesday to get the braces. I was told was that I wouldnt get my braces because of the X-rays that they already had before paying $500.I request a refund then for the initial payment. I was told I only could get $300 back. They then began to argue with me and refused to refund me my money.The bank requested verification from them , they then violated my Hippa laws and sent out X-RAYS instead of just sending contracts as proof. Without my permission to send third parties X-rays regardless of fighting their case. They then violated Hippa laws . After have hidden fees and FTC violations of hidden fees, or standard up front fees. I need to be able to decide rather or not I want to pay that amount for a service.
Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
07/2023 I took my son to get braces the dentists agrees 24 months . I went in for the appointment they made in February and then after waiting a hour I was told 12 more months I asked why they already got paid for the braces. I found out they scam people and then charge them more money because the people they have working there dont have a certificate to be an orthodontist.
Business Response
Date: 04/28/2025
BBB of Metropolitan *******
********************************************** Phone: ************* / Fax: ***************

April 28, 2025

RE: Makayda Hughes
Case#: 21383302

Dear Dispute Resolution Team,
This letter serves as the response to a complaint that you received concerning the customer noted above.

The complainant came into the office on 7/26/2023 seeking orthodontic treatment for her son. A treatment plan was formulated, which was estimated to be 24 months. The complainant signed the treatment plan, which identified the length of treatment, as well as the contract that stipulates the fees and length of treatment established,assuming full patient cooperation. The contract also stated that if treatment should extend beyond the estimated period due to lack of patient cooperation,including but not limited to missed appointments, additional fees would apply after the last estimated month of treatment and continue until therapy is complete.

We strive to provide an exceptional experience for all our patients. Unfortunately, the complainant did not keep the necessary appointments to have the successful results desired at the end of the 24- month projected treatment period. Between the onset of treatment in July 2023 and Feb 2025, 20 of the 24 months of estimated treatment had transpired but of those months, 11 monthly appointments were missed. which caused delays in ortho treatment. Keeping monthly appointments is essential to the successful and timely completion of orthodontic treatment. We thank you for bringing this situation to our attention and invite the complainant and her son back in to discuss options.

Respectfully submitted,

****** ******
Office Manager
**************

Customer Answer
Date: 05/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards , ************ is lying and have refused to answer my calls and they are unprofessional. I did not miss 11 months of service thats false. As I explained to them they the ones not me scheduled my son appointment for February and I have the proof and then they mixed my two sons appointments up not my fault. Their staff is so unprofessional and my son braces wasnt even done right. I have several people complaining about this business. They are a rip off and refused to refund me. The dentist my son saw wasnt his original dentist. Why wait until his treatment almost over and then say they have to extend his treatment and they never said I had to pay extra and then refused to put his wire back on or even take the braces off. Yes Ill be suing this establishment they are unprofessional.

Business Response
Date: 05/08/2025
Please find follow up response to Case # ******** attached.
Thank you
Initial Complaint
Date:06/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an appointment for 6/29/24 at 10am for an exam and a cleaning I get there at 9:55am was called to the back at 10:30 after giving all my info . Got my exam done doctor never explained nothing to me about what was going on in my mouth a women was behind me documenting everything the doctor was saying to her in Dentist terms so I understood any of it smh she didnt know what she was doing they were so slow that wasnt even her position she was at the front desk smh anyway he leaves the room without saying anything she hands me a paper of a referral to a oral surgeon ok so i asked her when am I getting my cleaning she told me I wasnt I asked why she didnt know what to say im just over it I feel they are very unprofessional it was a waste of time going I took off work to go be seen and wasted my whole day also I was in there for ever I have never ever been turned Around and denied cleaning in life I have never even heard of that
Business Response
Date: 07/09/2024
Apple Dentists
*************************************************** *********************
Phone: ************    Fax: ************

BBB of ********************
***********************************************
Phone: ************* / Fax:*************

July 08, 2024
RE: Complaint Submitted by ******* ******                                                    Case #: 21921862

Dear Dispute Resolution Team,
This letter serves as the response to a customer complaint that we received from the above patient.
Below is a brief synopsis.

The patient came to the office for an appointment on June 29, 2024. A full exam and a treatment plan were completed. Treatment could not be rendered that day. The doctor requested a preauthorization from the insurance company. The office manager reached out to the patient to schedule her to begin treatment, but she declined.

I have included the following:                                                     1.BBB Complaint Notification
2. Response

Thank you,
***** ******
General Manager
************/************ efax
***********************************
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* ******** ***** *********** ** ******** ***** ***** ****** ********** ****************** ******** **** **** *** ****** ******** * ************
May10/2024
To whom it may concern:
On March 26, 2004 I visited Apple Dentist at 12601 Westheimer Rd. Houston Texas 77077 for a consultation for possible dental implants. As part of the process, I applied for a credit card with ******* ********* ***** **** *** ******* ******** *** ***** Due to some unfavorable actions by the dentist, on March 28, 2024 I submitted a written cancellation to ******* as well as Apple dentist. The total amount of the transaction was 13, 600 dollars
However Apple dentist was allowed to charge my account with ********* **** *** ******* *** ********* **** charged me 149.50 interest for 2 days of service, billing me a total of 349.75 for no service. I tried to contact the financial manager at Apple Dentist on 3 occasions and was told she was not available. I feel this was a fraudulent transaction by both institutions and am self reporting to protect my credit rating and await an investigation by ********* ****
Initial Complaint
Date:02/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid ***** for me and ***** for my daughter. They lied about how the treatment would last for ***** months (about 2 years) and if we need more time, we do not have to pay anything extra. Now my daughter is 24 months (about 2 years), and they want to extend it for another year and charge 120 per month, which makes it ***** more, and pay additionally to remove 4 teeth to correct her treatment. When the other dentists didnt mention removing teeth at any point when she started the treatment. If we not agree to pay they will then terminate the service; and will remove the braces, and want us to sign that we decided to terminate early, when in reality they want to add an extra year. I paid for the retainers in advance, I asked for the reimbursement if they if they terminate the service early and the owner states we will get reimburse less extra percentage and she refused to put it in writing. They overbook patients and most of the time you cant make appointments. When we have an appointment they call to cancel and reschedule, by offering a day that doesnt fit our schedule, and you must wait to next month. The waiting time is more than an hour, and they have 10 beds in same room. The dentist sees over 50 patients in few hours and advised the trained employees who are not dentist to do the treatment. The dentist is just to advice the trained employees not to do any treatment. The dentist sees all patients one after another in the same room, not privacy they are violating HIPAA, everybody can hear and see each other while doing the treatment. The trained employees usually make a lot mistakes, some do not know what they are doing making the treatment difficult. Not to mention that trained employees and dentist only last few months and they hired new dentist and new employees and usually training them while providing service for the patients.
Business Response
Date: 03/07/2024
Apple Dentists
***************************************
Phone: ************    Fax: ************

BBB of ********************
***********************************************
Phone: ************* / Fax:*************

March 07, 2023

RE: ******* Alanis                                                                                               Case #: 21340098

Dear Dispute Resolution Team,
This letter serves as the response to a complaint that we received concerning the customer noted above.

The cardholder came into the office on 1/6/22 seeking orthodontic treatment for herself and for her daughter. She agreed to the treatment plans and both patients proceeded to have services rendered.

The provider *** began her daughters treatment stopped working at Apple Dentists, so the patient was transferred to a different provider. The patient missed several appointments, including two appointments in a row. A re-consult was completed
to assess where she was in treatment and how much longer treatment would last. Missed appointments can cause delays in treatment. Each doctor formulates treatment plans based on their professional opinions. The doctor *** did the re-consult did recommend extending treatment and extracting four teeth. He also offered a shorter treatment plan without extractions.

The parent did not want to pay an additional fee to continue treatment and asked to remove the braces. She was asked to sign the early termination form but declined. This is a standard form used when patients do not complete treatment. The treatment coordinator offered a discounted fee for the extended treatment, but the parent declined. If the patient will not continue treatment,it is in her best interest to remove the brackets. They are not improving the dental condition without regular orthodontic appointments.

Retainers are an essential part of orthodontic treatment; they prevent the teeth from shifting when the braces are removed. If the parent declines retainers, a refund will be issued per the orthodontic contract. The cardholder paid a reduced fee for treatment and all fees are indicated on the signed contract.

An orthodontic bay is a standard arrangement for orthodontic treatment and does not violate HIPAA. Multiple chairs in one room allow the doctor to move from patient to patient as needed. The doctor determines what treatment will be rendered at each appointment. Orthodontic Assistants are a vital part of any orthodontic practice. They perform limited clinical duties under the direction of the doctor.

The office does its best to accommodate patients preferences when scheduling appointments. Some days are very busy and long waits are an unfortunate result. Appointments must be changed at times based on the doctors availability.

The dental health of our patients is our top priority. We invite the parent to bring the patient to the office at her earliest convenience. We would like to complete the patients treatment and deliver the retainers. We will ******* the patient if that is the parents preference.

I have included the following:                                                     1.BBB Complaint Notification
2. Patient Response
Thank you,
***** ******
General Office Manager
************/************ efax
***********************************
Initial Complaint
Date:02/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 2 I visited Apple Dentist on Kirkwood for a general wellness checkup. With this being an in-house dentist, I knew my insurance covered at least a portion of a checkup or anything else I would require. That said, I was shocked to see a notification on my card being billed for $600. initially, in the checkup, they claimed I had multiple cavities and that my teeth required fillings that would cost over $3k, despite me being in my early 20s. When I refused, they said I would just need to go through dental scaling, which I thought was reasonable. What wasn't normal was that they requested my card as the first thing to do before going over the procedure, payment plans, or even a description of charges. Given my hesitation, they then said they just needed to have a "card on file" to which I then obliged. I questioned whether or not they needed to check with my insurance first before they started the procedure, which they said they would AFTER the procedure was done and that I would get notified by my insurance before I would have to release any funds. Come to find out, they had processed a $600 payment on my credit card as I was walking out the door. I had to turn back and request a receipt/insurance claim number or anything that would justify this purchase. They refused to do so and claimed they "had no paper" and that "my insurance would contact me" respectively, countering any form of documentation for this charge.Update: 2 months later I saw 2 claims filed for my insurance: one for $592.50 and one for $56.86. With that said, why did they shadily charge me $600 before the procedure only to hit me with two additional charges? With multiple call attempts, I find no success. I'm not one to avoid payment for medical/dental services, however, the way this company obscurely handles upfront payment without itemization/description/receipt and then hits you with additional/duplicate charges months later leads me to believe this company's practices are fraudulent.
Business Response
Date: 02/08/2024
Apple Dentists
***************************************
Phone: ************    Fax: ************

BBB of ********************
************************************************
Phone: ************** / Fax: **************

February 8, 2024
RE: Complaint submitted by *************************************************                                 Case #: 21247927
Amount in Dispute:          $600.00                                                               DOS: 12/02/2023

Dear Dispute Resolution Team,
This letter serves as the response to a customer complaint that we received on the above patient.

All services were medically necessary and to standard of care. This transaction is valid and was authorized by the cardholder. The patient presented his credit card and it was swiped and returned to him. His credit card information is not kept on file in the office. A basic cleaning is typically covered at 100% by insurance as a preventative treatment. The deep cleaning that the patient received is considered basic or major and typically covered by insurance at 50% or 80%. The patient paid his co-pay and had the deep cleaning. The insurance claim is still pending and no payment has been received yet. However, a refund may be due if an insurance payment is received. We sent another request to the insurance company for an update on the claim.
Thank you,
**** Le
Office Manager
Initial Complaint
Date:01/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started my braces journey 4/27/2022, when I had my consultation I had healthy gums, roots and teeth but a lot of gap which I desperately wanted to fix. On December 28 2023, I finally got them out, I was told to see the front desk to book an appointment to get my retainers at the desk they told me I didn't need to book an appointment that I would get a call when it's ready, I didn't get any call but I assumed cause of the holiday festivities or the time it took to ship back to them was behind that. As of the 4th of January when I didn't get a call I decided to to give them a call, I have my call logs to prove it. I called 3 times on the 4th, once on the 5th, once on the 8th, 2 times on the 10th and 9 times January 15th after I saw extremely noticeable shift in my teeth and I was anxious about it. One of those multiple calls I made on the 15th was finally answered, put on hold for 4+ minutes and then disconnected when I didn't get one a call back I continued my relentless calls. I was finally told I can come get it as of January 17th cause they were closing for the day and would be closed next day cause of the winter storm. On getting there on Thursday the lady asked me when I received the call to come pick my retainers up and I let her no I didn't receive one and I called them myself. She said it was the patience responsiblity to pick them up 1-3 day after removal but no one told me that. I waited an hour for a consultation with the orthodontist only to be told I would have to get braces again for 8-12 months only 3 weeks after removal for guarantee closing or a ****** retainer which cannot guarantee the gap would be closed. I got very emotional and started crying but I agreed. However I was charged again for these braces which I can't even get anymore because they said during my journey I developed root resorption. I came here for a smile I would be comfortable and proud of but I'm leaving with nothing. I just want a refund or a solution with no charge.
Business Response
Date: 02/02/2024
Apple Dentists
***************************************
Phone: ************    Fax: ************

BBB of ********************
***********************************************
Phone: ************* / Fax:*************

February 02, 2024
RE: Complaint Resubmitted by ****** Latunde                                    Case #: 21172874
Amount in Dispute:                                                                                         DOC: January 20, 2024

Dear Dispute Resolution Team,
This letter serves as the response to a customer complaint that we received about the above patient.

The patient completed orthodontic treatment on December 28, 2023, and the brackets were removed. Impressions were taken for upper and lower retainers. The patient did not return for her retainer delivery until three weeks later. Space opened up as the retainers were not worn during that time. New orthodontic records were taken, and a new treatment plan was formulated. The patient paid for treatment and will continue with Invisalign. Initial scans were taken on February 01, 2024. The patient will be scheduled for delivery of her trays when the case is received by the office.

Thank you,
***** ******
General Office Manager
************/************ efax
***********************************
Initial Complaint
Date:11/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My consultation was Dec 24, 2022. I paid for braces and a retainer. The Dentist told me he could close my gap with a retainer, I asked him if he was sure. He was very adamant. I got my retainer on 2/3/23. I saw my Dentist maybe 3 or 4 times. He did not inform me that he only comes once a month. I work a rotating shift. The other Dentist told me he could not help me because he does not understand what the other Dentist is doing and he suggested that I needed braces. I complained to the staff and nothing was done. I finally got ahold to the office Mgr Marguerite. She ended up sending me ANOTHER QUOTE $1125 plus retainer. She was under the impression that I had braces. I told her I already paid for braces and a retainer, and I never got any braces. Why would I pay another $1125 for what? I complained back in May, July, Aug, and Oct and no one seem to care. This facility just took my money and didn't care. Marguerite claimed she reached out to the company since Oct but she hasn't heard anything. I'm so disappointed!
Business Response
Date: 12/08/2023
Apple Dentists
13194 Bellaire Blvd., Houston, TX 77072
Phone: 281-219-9126    Fax:
281-530-5060

BBB of Metropolitan Houston
1333 W. Loop South, Ste. 1200,
Houston, TX 77027
Phone: (713)867-9500 / Fax:
(713)867-4947

December 08, 2023
RE: Complaint Resubmitted by K. B. Wong Case
#: ********
Amount in Dispute:                                                                                         DOS: 12/24/22

Dear Dispute Resolution Team,
This letter serves as the response
to a customer complaint that we received on the above patient.

The patient came to the office on
December 07, 2023 for a re-consultation.
A new treatment plan has been agreed upon and the patient will continue
with orthodontic treatment.

I have included the following:                                                     1.
BBB Complaint Notification
2. Patient Response
Thank you,
Shawn ******
General Office Manager
210-659-4572/210-******** ****
Shawn******[email protected]
Customer Answer
Date: 02/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I tried to reason with these people. I just kept getting the run around. When I filed the complaint about the Dentist that only showed up once a month, no one cared. After I filed the complaint all of a sudden they claimed they had a Dentist all that time, are you kidding me?They basically added more money to continue. I was going to lose the money that I paid for upfront if I walked away.
Business Response
Date: 02/08/2024
Apple Dentists
13194 Bellaire Blvd., Houston, TX 77072
Phone: 281-530-5050    Fax:
210-579-7003

BBB of Metropolitan Houston
1333 W. Loop South, Ste. 1200,
Houston, TX 77027
Phone: (713) 867-9500 / Fax: (713)
867-4947

February 8, 2024
RE: SECOND Complaint submitted by Ms.
Kenya Brown Wong                      Case
#: ********
Amount in Dispute:                                                                                         DOS: 12/24/22

Dear Dispute Resolution Team,

This letter serves as the SECOND response
to a customer complaint that we received on the above patient.

As stated previously, the patient came
to the office on December 07, 2023 for a re-consultation. A new treatment plan has been agreed upon and
the patient decided to continue with orthodontic treatment.

Since the original complaint, PT
has been seen at the office for treatment on 1/4/2024.

Next scheduled appointment for
treatment was for today on 2/8/2024.

Thank you,

Shawn ******
General Office Manager
210-659-4572/210-579-7003 efax
Shawn******[email protected]
Initial Complaint
Date:08/29/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has charged me for "missed appointments". These were appointments that I was never made aware of. They claim they couldn't contact me but continued to create appointments each month and charge me when I did not show. This is unfair I never knew of these appointments existing and so I shouldn't be charged for it. Nowhere in the contract does it state they are allowed to do this. I would like for them to delete this balance of I believe $1400. It could be more, they won't even show me my treatment/ payment history.
Business Response
Date: 09/08/2022
Apple Dentists
11900 Bellaire Boulevard, Houston, TX 77072
Phone: 281-564-6665    Fax: 281-561-6522

BBB of Metropolitan Houston
1333 W. Loop South, Ste. 1200,
Houston, TX 77027
Phone: (713)867-9500 / Fax:
(713)867-4947

September 7, 2022
Case #: ********
Amount in Dispute: N/A                                                                             DOS:      Various
Dear Dispute Resolution Team,
This letter serves as the response
to a customer complaint that we received on the above patient.
Below is a brief synopsis.

The patient came into the office 8/13/19
for an orthodontic consult. The patient
signed the orthodontic contract and began treatment.

Patient’s schedule monthly
appointments at their convenience. The
office does not schedule appointments without the patient’s involvement. No monthly appointment charge has been
assessed.

The orthodontic contract indicates
the total fee for orthodontic treatment and the breakdown of the payment
schedule. The patient made an initial
down payment with the balance divided evenly over the expected treatment
length. This payment is a monthly
installment payment, not a payment for an individual appointment.

The patient came in on September
3, 2022 to de-bond and take impressions for her retainers. She paid her balance due and picked up the
retainers. At this time, the patient has
completed treatment.

In reference to the patient’s
other concerns, the charts are in a secure area that is not accessible to
patients. The couches do have a few
scratches, but they are not moldy.   We
do not know who she wants to be “fir”. No refund is due at this time.

I have included the following:                                                     1.
BBB Complaint Notification
2. Patient Response
Thank you,
S**** N*****
General Office Manager
************************* efax
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wasn’t happy with the service of apple dentist, they aren’t professional so I decided to leave and continue my braces with another orthodontist, I had care credit with them through sunbit and when I canceled my services with them they were supposed to email sunbit care credit to cancel and it’s been months since then and they still haven’t so I’m still being charge and it’s going on my credit
Business Response
Date: 09/02/2022
Apple Dentists
12601 Westheimer Road, Suite B., Houston, TX 77077
Phone: 281-820-3400    Fax: 281-920-9343

BBB of Metropolitan Houston
1333 W. Loop South, Ste. 1200,
Houston, TX 77027
Phone: (713)867-9500 / Fax:
(713)867-4947

September 2, 2022
RE: *****                                                                                      Case #: ********
Amount in Dispute: N/A                                                                             DOS:      Various
Dear Dispute Resolution Team,
This letter serves as the response
to a customer complaint that we received on the above patient.
Below is a brief synopsis.

The patient came into the office 6/3/21
for an orthodontic consult. The patient
signed the orthodontic contract and began treatment.

The patient came in for monthly
appointments through February 2022, however, he did not come in for
appointments in September and October of 2021. The patient did not communicate any concerns to the office manager.

The patient chose to continue his
orthodontic treatment with another provider. A refund will be issued if there are any services not rendered.

We wish the patient well and are
here seven days per week if the patient would like to continue dental
treatment.

I have included the following:                                                     1.
BBB Complaint Notification
2. Patient Response
Thank you,
Shawn
General Office Manager

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Apple Dentist - Corporate Office

Apple Dentist - Corporate Office

Apple Dentist - Corporate Office

Apple Dentist - Corporate Office

Apple Dentist - Corporate Office

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Apple Dentist - Corporate Office is NOT a BBB Accredited Business.

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Apple Dentist - Corporate Office is NOT a BBB Accredited Business.