Business ProfileforCEVA

I ordered a spa (hot tub) from Costco.com on 10/13/22. I received a shipping notification on 11/7 that the order was shipped and being handled by Ceva Logistics. I scheduled the original delivery date for 11/17/22 between 1pm-5pm EST. Tracking # is *********. I did not receive the order on 11/17, and called Ceva at 844-215-0640. They stated that the normal truck that delivers this route was unavailable so they transferred to a 3rd party delivery. They said we would receive the next day, 11/18/22 between 1pm-5pm. The order tracking still never showed out for delivery. I called multiple times on 11/18 to confirm it was indeed out for delivery, and received confirmation both times that it was. The order once again did not show up. I called back and was informed by Mark that the "order was unable to be located on the dock". He said that it was noted in the system by the time I called earlier in the afternoon and I should have been informed. At no point did I ever receive any updates without calling on my own. They said they sent a dock search request form to the warehouse in Charlotte, NC. I called the Charlotte location (704-697-3900) and an employee put me on hold while she looked around. She confirmed she did not locate the spa. It was scanned in their system in Charlotte on 11/15. I have no idea how they managed to lose a 600lb hot tub in the span of 3 days. At this point, I have lost thousands of dollars and I need a resolution immediately. Any quick Google search shows that this is a pattern of behavior from Ceva Logistics and I believe they are operating on a shady business model that scams consumers out of thousands of dollars.