Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called my company without my approval and caused distress for me with my employer. They have my mailing address and should make all contact with me via ****.

  Business Response

  Date: 07/01/2025

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
  On May 19, 2025, an account was placed with our office in ******************* name. *** has received Mr. ********* request to cease calling his place of employment and has removed his work number per his request.
  We hope that this resolves Mr. ********* concerns.

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally set up an online account and set payment arrangement, I was laid off from work and was waiting on unemployment I called because the payment was not going to clear I spoke with an agent she said she would delete the online account and set up arrangements to pay lesser at $45 a month. they are saying they have no record of this and cannot EVER set up an online account again. This is ridiculous. I cannot take off from work to sit on hold all day to get this strait I have asked that someone do the leg work create an online account email the login so I caget this paid this is over 5 mo tha I've been trying to get them to understand they offer online account maintenance I shouldn't be punished and not be allowed to manage. Speaking to their **** is like pulling teeth they are rude and confused

  Business Response

  Date: 10/03/2024

  The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
  On April 30, 2024 and August 13, 2024, accounts were placed in our office in ****************** name. *** strives to adequately assist consumers with accounts placed in our office. We sincerely apologize that Ms. ******* felt that our agents were rude and confused.
  On October 03, 2024, a password reset link was sent to Ms.******** email address. Ms. ******* will need to reset her password. After resetting her password, she can set up her payment arrangement of $45.00 per month.  If Ms. ******* needs additional assistance, she can call our office and request to speak with a member of management.
   We sincerely hope that this resolves Ms. ******** concerns. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called numerous times to speak with someone about this account, no one will answer my questions , told me they wouldnt provide proof of debt, proof they are licensed to collect it, this company is asking for my bank account and asking how much my tax return is . I dont know these people and they are overstepping there boundaries with questions. No one will work with me or talk to me instead they threaten to sue- well i have now called 5 times , have all my phone records and yet no one will give me what im asking for,
  My legal rights!!! Im not paying a dime until i get proof of debt, that your licensed to collect , amount of debt. Who they are collecting the debt for. I owe this company nothing , Show me your licensed to collect money from me,

  Business Response

  Date: 04/08/2024

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the
  above-referenced complaint. I appreciate the opportunity to provide assistance
  on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the
  matter. Below are my findings.
  On December 29, 2023, ***** Asset Management LLC placed an
  account with our office in Ms. Kelly ********* name. FMA strives to assist our
  consumers with their accounts in our office and we sincerely apologize that she
  felt our representatives were unhelpful. 
  On March 29, 2024,
  FMA processed a request for validation of debt, and when the documents are
  received, they will be sent to Ms. *******. If Ms. ******* has any additional
  questions regarding this response, she can reach our office at 1-800-955-5598.

• Initial Complaint

  Date:02/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from this number. When I called it back I got in touch with a very rude ***resentative who demanded my full name, DOB, address, and last 4 of my SSN before even telling me what this company was and what the purpose of the call was for. I eventually kept calling until I spoke with a *** who stated this was in regard to a balance I owed on a ****** account. I have never had a ****** account and last I knew ****** was free to have anyway. This company seems like an entire scam and should be investigated for falsifying information and trying to coerce confidential information from the people that they are trying to scam.

  Business Response

  Date: 03/05/2024

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
  On December 29, 2023, Second Round LP placed an account with our office in Ms. ******* ****** name. *** strives to assist our consumers with their accounts in our office and we sincerely apologize that you felt our agent was rude. During these calls, the agents are required to verify the identity of whom they are speaking with due to the personal information discussed. 
  On February *******, FMA ceased all collection activity and returned the account back to Second Round LP. If Ms. ***** has any additional questions regarding this response, she can reach our office at **************.

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no contractual agreement with this company that continues to call and ******* me,i need them to cease and desist,i have consumer rights that should be respected if they keep violating my rights i will file suit against them

  Business Response

  Date: 02/20/2024

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
  On January 27, 2024, ************ placed an account with our office in ******************* name. *** strives to assist our consumers with their accounts in our office and sincerely apologize if he felt our attempts were harassing.
  On February 15, 2024 FMA ceased all collection activity and returned the account to ************. If Mr. ******* has any additional questions regarding this response, he can reach our office at **************.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I do have an outstanding balance due this company is calling my mobile phone 4+ times a day with no message. Yesterday, January 30, 2024 I received three separate phone calls from FMA Alliance, Ltd in less than two hours. The behavior is borderline harassment. I am making payments on my account and do not understand the excessive phone calls and attempts to speak with me regarding an account I am already paying on.

  Business Response

  Date: 02/09/2024

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the
  above-referenced complaint. I appreciate the opportunity to provide assistance
  on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the
  matter. Below are my findings.
  On January 09, 2024, Upstart placed an account with our
  office in Ms. Sandra ****’ name. FMA strives to assist our consumers with their
  accounts in our office and has been reaching out in an attempt to both ensure
  that the minimum monthly payments are satisfied, and assist Ms. **** in
  avoiding a potential charge-off on her account.
  We sincerely
  apologize if Ms. **** felt that our attempts were harassing and hope that this
  response resolves her concerns. If Ms. **** has any additional questions
  regarding this response, she can reach our office at 1-800-955-5598.

  Customer Answer

  Date: 02/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a letter requesting information regarding the debt owed. I have not received any verification of debt owed to them.

  Business Response

  Date: 12/14/2023

  To Whom It May Concern:
  The purpose of this correspondence is to resolve the
  above-referenced complaint. I appreciate the opportunity to provide assistance
  on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the
  matter. Below are my findings.
  On October 24, 2023, Our Lady of Lourdes Regional Medical
  Center placed an account with our office in Ms. Vanassa ******** name. This is
  the first communication we have received from Ms. ****** requesting additional
  documents. FMA strives to assist our consumers with their accounts in our
  office and on December 13, 2023, the request for additional documentation was
  sent to our client.
  There will be no further communication from FMA regarding this matter as
  the account has been closed and returned to our client to honor Ms. ******** request
  of no further calls or letters.
  
  I sincerely
  hope this response resolves Ms. ******** concerns. If Ms. ****** has any
  additional questions regarding this response, she can reach our office at
  1-800-955-5598.

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me from random numbers and when I answer the phone goes silent. I call back and they demand I give them my full name, address, birth date and SSN. They refuse to tell me what they want or why they keep calling. Why would I provide PII data to people who could be scammers? Either stop calling and harassing me or tell me what you want. You can mail me a letter but I am not giving you my personal information. I googled the phone number and got this company but I have no way of knowing if the number is legitimate and I am not going to tolerate the poor treatment I have received from the representatives I spoke to who claimed to be from your company.

  Business Response

  Date: 09/25/2023

  The purpose of this correspondence is to resolve the
  above-referenced complaint. I appreciate the opportunity to provide assistance
  on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the
  matter. Below are my findings.
  FMA conducted a complete investigation in to the call Ms.
  ********* had with our agent.  FMA
  Alliance strives to assist our consumers with their accounts in our office, not
  to cause any inconvenience to them.
  Going forward, we will cease calls and only send emails and
  letters regarding this account.
  I sincerely
  hope this response resolves Ms. *********** concerns. If Ms. ********* has any
  additional questions regarding this response, she can reach our office at
  1-800-955-5598.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about an alleged debt from a company that I’ve never heard of so I’m asking if we need to validate the debt.
  I’m not certain who would dell this debt to you since there is a federal lien of nearly $700, 000 against me and my only income is permanent SSD.
  After the debt is validated then cease and desist all communications with me.
  Thank you

  Business Response

  Date: 05/19/2023

  May 19, 2023
  
  Re:         Ms. Jamie
  ****
                  Better
  Business Bureau
                  Complaint
  ID: ********
  
  To Whom It May Concern:
  
  The purpose
  of this correspondence is to resolve the above-referenced complaint. I
  appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd.
  ("FMA"). I have investigated the matter and would like to share my
  findings below.
  
  An account
  was placed with our office in Ms. ****’s name by ***** ***** *********t, LLC
  (“***”) on May 10, 2023. On May 15, 2023, *** advised FMA that they were in
  receipt of a Better Business Bureau complaint from Ms. ****. At that time, CAM
  instructed FMA to provide all communication with Ms. **** and to close the
  account as “cease and desist.” There will be no further communication from FMA
  regarding this matter.   
  
  I sincerely
  hope this response resolves Ms. ****’ concerns. If Ms. **** has any additional
  questions regarding this matter, she can reach our office at 1-800-955-5598.
  
  
  Kind regards,
  
  
  
  ******* ******
  General Counsel
  FMA Alliance, Ltd.
  12339 Cutten Rd.
  Houston, TX 77066

  Customer Answer

  Date: 05/22/2023

  Thank you and all is resolved unless you direct 3rd parties to communicate with me for any reason 
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FMA Alliance, Ltd. called my husband, Frederick *****, on or about April 14, 2023 regarding taxes paid by Nissan Motor Alliance on June 21, 2017 that we supposedly owe. The representative gave her name as Dawn ********, 1-888-574-1998 ext. ****. I returned the call on April 17, 2023 and was sent to voicemail where I left a message. Correspondence was sent to each of us, received on April 22, 2023; a call could not be made; the office was closed. A call was made April 24, 2023 that was sent to voicemail, and a message left regarding file #********. In brief, the vehicle in question was SOLD on JUNE 19, 2017 to Cheryl ***** after all lease payments had been completed in advance of the lease end date. Please review the documents attached.

  Business Response

  Date: 04/26/2023

  To Whom It May Concern: 

  The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter and would like to share my findings below. 

  An account was placed with our office in Mr. Fred L. ***** name on March 29, 2023. Our records reflect this complaint was the first communication our office has had with Ms. ***** and first notice of Ms. ***** concerns. In response to this complaint, our office placed the account in a cease-and-desist status to prevent any further collection activity or communication and the documentation provided by Ms. ***** was sent to the client for review. 

  FMA is not a data furnisher and does not report any derogatory information to the credit bureaus. Ms. ***** will need to contact the creditor directly regarding any questions about her credit report. 

  I sincerely hope this response resolves Ms. ***** concerns. If Ms. ***** has any additional questions regarding this matter, she can reach our office at 1-800-955-5598. 

   

  ******* *******

  General Counsel

  FMA Alliance, Ltd.

  12339 Cutten Rd. Houston, TX 77066