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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called numerous times to speak with someone about this account, no one will answer my questions , told me they wouldnt provide proof of debt, proof they are licensed to collect it, this company is asking for my bank account and asking how much my tax return is . I dont know these people and they are overstepping there boundaries with questions. No one will work with me or talk to me instead they threaten to sue- well i have now called 5 times , have all my phone records and yet no one will give me what im asking for, My legal rights!!! Im not paying a dime until i get proof of debt, that your licensed to collect , amount of debt. Who they are collecting the debt for. I owe this company nothing , Show me your licensed to collect money from me,Business response
04/08/2024
To Whom It May Concern:
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
On December 29, 2023, ***** Asset Management LLC placed an account with our office in Ms. Kelly ********* name. FMA strives to assist our consumers with their accounts in our office and we sincerely apologize that she felt our representatives were unhelpful.
On March 29, 2024, FMA processed a request for validation of debt, and when the documents are received, they will be sent to Ms. *******. If Ms. ******* has any additional questions regarding this response, she can reach our office at 1-800-955-5598.Initial Complaint
01/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
While I do have an outstanding balance due this company is calling my mobile phone 4+ times a day with no message. Yesterday, January 30, 2024 I received three separate phone calls from FMA Alliance, Ltd in less than two hours. The behavior is borderline harassment. I am making payments on my account and do not understand the excessive phone calls and attempts to speak with me regarding an account I am already paying on.Business response
02/09/2024
To Whom It May Concern:
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
On January 09, 2024, Upstart placed an account with our office in Ms. Sandra ****’ name. FMA strives to assist our consumers with their accounts in our office and has been reaching out in an attempt to both ensure that the minimum monthly payments are satisfied, and assist Ms. **** in avoiding a potential charge-off on her account.
We sincerely apologize if Ms. **** felt that our attempts were harassing and hope that this response resolves her concerns. If Ms. **** has any additional questions regarding this response, she can reach our office at 1-800-955-5598.Customer response
02/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I submitted a letter requesting information regarding the debt owed. I have not received any verification of debt owed to them.Business response
12/14/2023
To Whom It May Concern:
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
On October 24, 2023, Our Lady of Lourdes Regional Medical Center placed an account with our office in Ms. Vanassa ******** name. This is the first communication we have received from Ms. ****** requesting additional documents. FMA strives to assist our consumers with their accounts in our office and on December 13, 2023, the request for additional documentation was sent to our client.
There will be no further communication from FMA regarding this matter as the account has been closed and returned to our client to honor Ms. ******** request of no further calls or letters.
I sincerely hope this response resolves Ms. ******** concerns. If Ms. ****** has any additional questions regarding this response, she can reach our office at 1-800-955-5598.Customer response
12/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
09/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company keeps calling me from random numbers and when I answer the phone goes silent. I call back and they demand I give them my full name, address, birth date and SSN. They refuse to tell me what they want or why they keep calling. Why would I provide PII data to people who could be scammers? Either stop calling and harassing me or tell me what you want. You can mail me a letter but I am not giving you my personal information. I googled the phone number and got this company but I have no way of knowing if the number is legitimate and I am not going to tolerate the poor treatment I have received from the representatives I spoke to who claimed to be from your company.Business response
09/25/2023
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter. Below are my findings.
FMA conducted a complete investigation in to the call Ms. ********* had with our agent. FMA Alliance strives to assist our consumers with their accounts in our office, not to cause any inconvenience to them.
Going forward, we will cease calls and only send emails and letters regarding this account.
I sincerely hope this response resolves Ms. *********** concerns. If Ms. ********* has any additional questions regarding this response, she can reach our office at 1-800-955-5598.Initial Complaint
05/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was contacted about an alleged debt from a company that I’ve never heard of so I’m asking if we need to validate the debt. I’m not certain who would dell this debt to you since there is a federal lien of nearly $700, 000 against me and my only income is permanent SSD. After the debt is validated then cease and desist all communications with me. Thank youBusiness response
05/19/2023
May 19, 2023
Re: Ms. Jamie ****
Better Business Bureau
Complaint ID: ********
To Whom It May Concern:
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter and would like to share my findings below.
An account was placed with our office in Ms. ****’s name by ***** ***** *********t, LLC (“***”) on May 10, 2023. On May 15, 2023, *** advised FMA that they were in receipt of a Better Business Bureau complaint from Ms. ****. At that time, CAM instructed FMA to provide all communication with Ms. **** and to close the account as “cease and desist.” There will be no further communication from FMA regarding this matter.
I sincerely hope this response resolves Ms. ****’ concerns. If Ms. **** has any additional questions regarding this matter, she can reach our office at 1-800-955-5598.
Kind regards,
******* ******
General Counsel
FMA Alliance, Ltd.
12339 Cutten Rd.
Houston, TX 77066Customer response
05/22/2023
Thank you and all is resolved unless you direct 3rd parties to communicate with me for any reason
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
04/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
FMA Alliance, Ltd. called my husband, Frederick *****, on or about April 14, 2023 regarding taxes paid by Nissan Motor Alliance on June 21, 2017 that we supposedly owe. The representative gave her name as Dawn ********, 1-888-574-1998 ext. ****. I returned the call on April 17, 2023 and was sent to voicemail where I left a message. Correspondence was sent to each of us, received on April 22, 2023; a call could not be made; the office was closed. A call was made April 24, 2023 that was sent to voicemail, and a message left regarding file #********. In brief, the vehicle in question was SOLD on JUNE 19, 2017 to Cheryl ***** after all lease payments had been completed in advance of the lease end date. Please review the documents attached.Business response
04/26/2023
To Whom It May Concern:
The purpose of this correspondence is to resolve the above-referenced complaint. I appreciate the opportunity to provide assistance on behalf of FMA Alliance, Ltd. ("FMA"). I have investigated the matter and would like to share my findings below.
An account was placed with our office in Mr. Fred L. ***** name on March 29, 2023. Our records reflect this complaint was the first communication our office has had with Ms. ***** and first notice of Ms. ***** concerns. In response to this complaint, our office placed the account in a cease-and-desist status to prevent any further collection activity or communication and the documentation provided by Ms. ***** was sent to the client for review.
FMA is not a data furnisher and does not report any derogatory information to the credit bureaus. Ms. ***** will need to contact the creditor directly regarding any questions about her credit report.
I sincerely hope this response resolves Ms. ***** concerns. If Ms. ***** has any additional questions regarding this matter, she can reach our office at 1-800-955-5598.
******* *******
General Counsel
FMA Alliance, Ltd.
12339 Cutten Rd. Houston, TX 77066
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Customer Complaints Summary
11 total complaints in the last 3 years.
7 complaints closed in the last 12 months.