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Business Profile

Collections Agencies

ARstrat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ARstrat is attempting to collect more money than us actually due on this account. Also, this account is current and under a payment arrangement. Last payment was taken by **************** on 6/4. There are three payments left. Arstrat also lied to us about their relationship to northwell health. The supervisor said they are not affiliated with each other and Arstrat is an in-house collections group owned solely by ****************. i am tired of being lied to and harassed every month

  • Initial Complaint

    Date:05/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment in the form of mail. No bills due.

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am getting calls from Arstrat daily and sometimes 2 times a day. I thought this was not legal to do? I don't answer my phone when they call due to them not being BBB business. It's crazy how they do this. I want it to stop and them leave me alone.

  • Initial Complaint

    Date:03/22/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ARstrat company is making a false claim in their attached letter. They claim I owe $52.02 to Apria healthcare from 11/09/23 and that ARstrat has been assigned to collect the debt. I confirmed on 3/21/25 with Apria healthcare that the only balance in my account was from rental services in February of 2025. I attached my payment receipt for full amount from that rental services. **************** confirmed that there is no debt to my account with Apria healthcare and that Apria healthcare did not assigned any debt for collection to my account.

  • Initial Complaint

    Date:02/19/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received collections phone call from representative of ARStrat trying to obtain payment for debt with ********************. The bill with ******************** is acknowledge but have received no documentation (digital or physical), representing ARStrat as the debt collector for this bill. February 4th a phone call was made with two representatives requesting statements to be mailed to my home address to validate this debt collection agency and to have records of their billing or collection fees to pay the debt owed.ARStrat made a call 2/19 requesting payment again. Returned phone call to inquire about statement request and informed the representative that no documentation has been received still and has been over two weeks since the request was made. Representative on the call said they have no control over mail, but went on to say this would be the second attempt to collect debt, and would result in a final attempt. Advised representative that without documentation or statements of this debt we cannot validate any billing to this company. Made recommendation for certified mail, but representative was unwilling to listen and terminated the phone call.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we have been trying since 11 01 *************************************************************************** ruin our credit standing. we have paid all bills due on 11/018/2024 check number 1199, it was for a hospital and dr ***** i had written the wrong *** on the line but the correct *** in the box on the check, they posted the check 11/7/2024 for ******* my fault they sent me a bill for ****** sent check 4673 for ****** made the whole total that we paid, we have been trying to get a statement paid in full. a balance of zero or whatever they have to do to show we paid and not ruin our credit, we have contacted arstrat several times and ************************** ************ they keep telling us not paid i would like the BBB to be involved now please help us .

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm attempting to pay the $81.43 remaining on my account, but their system keeps rejecting my attempts. I've tried four credit cards, but none of them have worked. I've contacted *****, Amex, and ***************, and they all point to processing issues with the ** strat systems. I've attempted to contact their customer service number, ************, but nobody is picking up. Additionally, they do not support email addresses. I'm trying to make every effort to pay off my balance, therefore I'm hoping they won't falsely record this to my credit report.

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    This letter is to inform you that ARstrat has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/24/2024 and assigned ID ********.

    Regards,

    *** *******

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business keeps harassing me about a collection that is, 1. Already paid off and 2. Outside of the statute of limitations. They continue to call and harass me. Even using other numbers since Ive blocked all the other numbers that they have called me from.

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/15/2024 **** was paid $100.00 by my insurance CareNCare which I was previously charged a Co Pay of $100.00 after an appeal CareNCare Paid and VPG does Not owe any monies to THPH. Claim Number 233480011901.CareNCare telephone ************.I am being harassed by bill collector calling my cell number every six or so days. I was in ER and was Never seen and evaluated by their ER *** in ER Room. Treated by nurse (Only) Their charges have been paid in FULL>

ARstrat is NOT a BBB Accredited Business.

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