Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two "lots" of gold totaling over $50k on 6/7/2024 and 6/26/2024 respectively and was verbally informed multiple times on recorded lines that I would be able to sell back the gold with NO LOSS TO ME if I initiated and completed the return within one year and when I started inquiring about the buy-back process in March of 2025, they REFUSED to answer me on the process, stopped taking my phone calls and are now sending ME legal letters saying that I am "not within the buy-back period."

  Business Response

  Date: 05/01/2025

  Nationwide Coin response:
  Attached is copy of letter sent to ***** ***** CMRR and via email on April 8, 2025.
  Response has been sent to Ms. ***** on April 8, 2025, as for her requests of coin valuation and return process.
  The letter:
  1.           sets out a discussion of value of the numismatic coins.
  2.           sets out the value of the bullion coins as of date of letter.
  3.           sets process to return coins outside of the return window, wherein NCBR would sell the sell coins under Consignment agreement.
  As of this date Mr. ***** has not received a request for details.
  
  Nationwide Coin stands ready to work with customer.
  

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order no. SO00043927 item never shipped by the company in proper way and failed the deliver the customer in timely manner and satisfaction concern as of today they advertise 100% satisfactory product and services we paid for the item company choose to carriers to ship the product as a buyer we did not choose the which carrier will deliver item never receive by the purchasers or sign for it. we still waiting our product it's sellers obligation resolve these issue liability falls on sellers which is Nationwide very disappointed

  Business Response

  Date: 04/14/2025

  RESPONSE:
  Nationwide Coins has shipped the customers coin(s) twice, once by ***** and again by ***. Customer had tracking number and BOTH NATIONAL CARRIERS HAVE FAILED TO DELIVER COINS AND Mr. **** is aware of these blunders by ***** and **** Mr. **** and myself have communicated several times by email and by phone. Mr. **** has stated several times the situation of non-delivery is on ***** and *** wherein **** and ****** **** have continuously tried to handle this issue with ***** and **** Mr. **** is totally aware of this.
  Mr. **** has state he has called the BBB to report his complaint was on ***** and ***, NOT Nationwide Coins. Mr. **** stated he called several phone numbers at BBB today to report he filed on **** in error and it should be on ***** and ****
  Since ***** and *** have failed to deliver coin packages twice Nationwide Coins will refund his original amount charged in this transaction. Nationwide Coins is NOT at fault for poor service and lack thereof by ***** and ****
  
  
  Mr. **** was going to email Dispute Resolution of this situation, wherein from day one NCBR has been deeply and promptly involved in solving the non-delivery by ***** and ***, therefor Mr. **** is insisting to remove complaint on Nationwide Coins as filed in error.
  Nationwide Coins request this matter of non-delivery by ***** and *** be adjudicated as a non-compliant and DISMISSED or filed for information purposes only, as ***** and *** are the entities who failed to delivery coins.
  
  
  Sincerely,
  
  ****** ****
  Compliance Director
  Nationwide Coin & Bullion Reserve, Inc.
  *************************************************************************************
  

  
  

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Originally complaint should go to the company *** as a carrier failure to deliver the item to the purchasers Nationwide coin is 5* stars company it's incorrectly filed to BBB as a Business entity  please remove this complaint  from companies complaint record this was a technically  error

   

  Kind regards BBB
  
  
  
   

  
  

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ******** in coins and bullion. Upon receipt of package I found that I was being charged nearly three times the value of the coins. The company whom called me multiple times daily hounding me sell stocks and in fact insisted on meadiating my personal stock transactions and actually called my stock company. I began calling the company in an effort to return the coins for a full refund as stated in the return policy. My calls and messages went unanswered for over a week and so I sent the coins and my personal nurse to the buisness nearly 9 hours away to return the items. They refused to take the coins back stating that there is a process. I spent nearly 600 dollars for this trip. That occured on the 24th of October. Since then we have been offered only to send all the coins back for 50k. The guarantee is 30 days no questions and all we have gotten is the run around for 4 weeks from the company. I can produce a call log upon request. We have agree to send them back at our expense. We have driven nearly 1600 miles round trip to return them. They are refusing to do a simple refund.

  Business Response

  Date: 11/25/2024

  For several days, Nationwide Coins (herein called NCBR) had been attempting to pick up coins that our customer Mr. ***** ***** wanted to return.

   

  Part of the process is to execute a standard Coin Purchase Agreement and Mutual Release (this way both parties have a binding, written agreement so **** can issue the refund check).

   

  In the middle of finalizing the exchange of the refund check and the coins, Mr. ***** ***** attempted (now he has filed a BBB complaint) to coerce NCBR to send the refund check first, with NO WRITTEN AGREEMENT, and then Mr. ***** ***** would return the coins.

   

  Mr. ****** *****, **** CEO, and Mr. ***** ***** then reached an agreement to execute the standard Coin Purchase Agreement and Mutual Release via Docu-Sign and we would then ***** the refund check to Mr. ***** ***** (all on the same day) via ***** tracking # ***********.

   

  As of last week, the Coin Purchase Agreement and Mutual Release has been executed by all parties, Mr. ***** ***** and NCBR.

   

  Refund check was signed and has been cashed (copy attached).

   

  This matter was resolved and only needed finalization of picking up the coins and the refund check exchange

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM A SENIOR CITIZEN [74 yrs.old] WHO HAS BECOME INTERESTED IN PRECIOUS METALS AND COIN COLLECTING.I READ ABOUT IT AND WATCH YOU TUBES REGARDING THAT TOPIC.[MOST ESPECIALLY[HARRYS COIN SHOP U TUBES IN *****************I WAS LOOKING PRIMARILY FOR 1 OUNCE SIZE AMERICAN GOLD BUFFALO.THE REP.I WAS TALKING TO A[ ***** ******] SAID HE DIDNT HAVE WHAT I WANTED AT THE PRICE I COULD PURCHASE IT ONLINE. HE OFFERED TO GET ME AN AMERICAN EAGLE BUT IT WASNT WHAT I DESIRED. SO I DECLINED.THE COINS WERE ABOUT $2000.AND CHANGE.HE SEEMED VERY KNOWLEDGEABLE AND I TOLD HIM SO.I FIGURED ID ASK FOR HIM AT A LATER DATE..CONVERSATION ENDED................A FEW DAYS LATER ***** CALLED AND SAID HE HAD A DEAL FOR ME..SOME CUSTOMER CALLED AND SAID THEIR HOUSE HAD BURNED DOWN AND THEY NEEDED CASH SO HE WAS SELLING COINS BOUGHT FROM *****. THEY HAD SOME FAMOUS GUY *** ******** WHOSE NAME WAS ON THE COIN WHICH MADE THEM HIGHLY VALUABLE AND DID I WANT THEM...IMAGINE MY SURPRISE WHEN HE TOLD ME IT WAS OVER $******. WOW FROM $2,****** ******.!!! SO LIKE I SAID I DID TRUST HIS KNOWLEDGE AND SINCE I WANTED TO ENTER THE ***** OF COINS I RAISED THE LIMIT ON 2 CREDIT CARDS AND WENT AHEAD WITH THE *********** IT WASNT TIL A FEW WEEKS AFTER THE PURCHASE AND WATCHING MORE U TUBES I THOT MAYBE I WAS SCAMMED.1 U TUBE SPOKE ABOUT COMPANIES PREYING ON SENIORS WITH DISPOSABLE INCOME AS A TARGET AUDIENCE.THATS ME!! I CALLED .BEFORE PURCHASE ********* SAID ID NEVER SEE ******************** ONLINE WITH *** EVERHARTS NAME ON THEM IF I DID THEYRE STOLEN..UNTRUE TODAY I COUNTED 44 ON **** ALONE.I CALLED HARRYS AND TOLD HIM WHAT HAPPENED AND HE HAD HEARD OF IT BEFORE AND I WAS A PRIME TARGET.HE ASKED ME THE NOMENCLATURE ON THESE SO CALLED RARE COINS AND HE SAID THEY WERENT RARE AT ALL BUT VERY COMMON..HE WOULD HAVE CHARGED ME ABOUT$4400.HAD I BOUGHT THESE COINS IN HIS COIN SHOP AND HAD INDEED BEEN SWINDLED IN A [BOILER ROOM OPERATION ?] I THINK HE CALLED ***** THATS MY STORY.I HOPE YOU CAN HELP GET MY MONEY RETURNED..THANK YOU

  Business Response

  Date: 04/22/2024

  I received this copy of ******************* email reflecting full satisfaction of BBB complaint # ******** (SEE ATTACHED EMAIL COPY) wherein Mr. ****** states:
  Nationwide Coins was not aware of his concerns until a complaint was filed with the BBB. Once Nationwide Coins ********************* was aware of Mr. ******* concerns, Nationwide Coins made arrangements for an immediate return of the coins for a full refund.
  The credit has been issued to the credit card(s) used in the transaction.
  This matter is resolved. 

  Nationwide Coins is pleased the customer's concerns were resolved promptly, to customer's full satisfaction with a full refund. 

  If any customer has an issue please contact ****** ****, Compliance Director directly at ************ or ******************************************************
  
  

  
  

  Customer Answer

  Date: 04/24/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company numerous times over the last two years to ask them to STOP sending me marketing collateral, magazines, mailers, etc. to my home address. They REFUSE to respond or even stop. PLEASE STOP SENDING ME THINGS IN THE MAIL!

  Business Response

  Date: 12/22/2023

  Customer, ****** ***********, requested removal from the NCBR mailings to existing customers on November 30,2023. NCBR did remove him from future mailings on December 1, 2023, HOWEVER several Holiday mailers were already in progress, so customer did receive the Holiday mailers. another submission to remove from mailings on December 16, 2023.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a flyer in the mail from the aforementioned company to buy 1oz of gold at cost. I purchased the 1oz of gold and received it without incident. The company then told me that they could sell me 10 more of the coins at the same price. I purchased 10 more but when I received the package the gold coins were not 1oz as the first one but 1/4 oz. This effectively stole 75% of the money I paid. I feel like they baited me with the first coin and then sold me much less valuable gold coins neglecting to tell me that they were not the same.

  Business Response

  Date: 12/22/2023

  Mr. ****** requested to return Ten (10) $10 Gold American Eagle coins. Of course, Nationwide Coins allows customers to return coin purchases especially when the type of coin is misunderstood or customer not happy.

   

  In discussing with Mr. ****** and his wife on how to return the coins for a full refund, they were driving for Christmas vacation and i was agreed to return the coins for a full refund after January 3, 2024. A copy of email for return for full refund is attached.

   

  Mr. ****** thank Compliance Director for the call and arranging for a coin return and full refund.