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Business ProfileforThe Men's Wearhouse
Clothing
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Current Alerts For This Business
Pattern of Complaint:
Since June of 2017, the BBB of Houston & South Texas has received numerous disputes that exhibit the pattern below;
It has been alleged by consumers that the sales and practices of the The Men's Wearhouse company are misleading and deceptive. All (or most) of these consumers have complaints stating employees are not adhering to the refund policy. They alleged that when they contact the company for a refund, request are denied not considering the 90 day cancellation policy. Allegedly, this company does not adhere to the contract and fails to refund consumers due to not being satisfied with the product. Several complaints state when ordering custom made suits, when attempting to wear the suits, the measurements are incorrect.
It has been alleged by consumers that the sales and practices of the The Men's Wearhouse company are misleading and deceptive. All (or most) of these consumers have complaints stating employees are not adhering to the refund policy. They alleged that when they contact the company for a refund, request are denied not considering the 90 day cancellation policy. Allegedly, this company does not adhere to the contract and fails to refund consumers due to not being satisfied with the product. Several complaints state when ordering custom made suits, when attempting to wear the suits, the measurements are incorrect.
Additional business information
Additional Info:
On 08/02/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-33900. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court, Southern District of Texas 515 Rusk Street Houston TX 77023 for resubmission to that court. The case number should be entered on the form.
At-a-glance
Related Categories
Overview
This company is a department store.
Business Details
This is a multi-location business.
- Headquarters
- 6380 Rogerdale Rd, Houston, TX 77072-1624
- BBB File Opened:
- 12/21/1998
- Business Started Locally:
- 12/31/1973
- Alternate Business Name
- Men's Warehouse
- K&G Men's Company
- Tailored Brands
- Related Businesses
- Business Management
- Mr. Tom Ogles, Customer Relations Manager
- Mr. Robert Arra, Customer Relations Manager
- Contact Information
Principal
- Mr. Tom Ogles, Customer Relations Manager
- Additional Contact Information
Phone Numbers
- (713) 592-9892Other Phone
- (713) 783-2244Other Phone
- (713) 592-9892
Customer Complaints
68 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 3/22/2024 I purchased a suit from Men's Wearhouse for $522.71. I have my receipt and the transaction number is *************. The suit was for a wedding the very next day.
I only wore the suit for half an hour, and the seam on the side of the pants split. It took no time at all, and these pants were a size too large for me, so it was not caused by movement or stretching. I was sold a faulty product.
Men's Wearhouse advertises a Free 90 Day Return Policy everywhere that I can find, including printed on my receipt. When I took my suit back to the store where I purchased it, I was told the suit could not be returned because I had worn it. The store offered to repair the pants for me, but this is not satisfying. The pants that I was sold were defective and having the seam repaired will not fix my problem with the suit.
I am filing a complaint here hoping my appeal will reach someone at Men's Wearhouse who does not work in my local outlet so I can request a refund from them and file a direct complaint with the business about how my transaction has been handled.
Read MoreCustomer Reviews
87 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Amanda S
1 star
09/26/2023
They are absolutely deceptive. Ordered a suit for our upcoming wedding online. The pants we received in the mail were a size 40 instead of a 36. We returned entire suit and customer service placed a second order for us on the phone which was about $30 dollars more than the first order. We were offered free overnight shipping to ensure that it arrived in time for our wedding that weekend. Breakdown- $58.15 for jacket, $39.99 for pants- Subtotal was $98.14. Tax was $8.10- total paid $106.24. Suit did arrive in time- except the pants still did not fit. They were way too big. We were forced to go to a local store and buy another pair of pants for the wedding. I initiated a refund for the pants on September 5th. Email I got said I should expect an estimated refund of $39.99. September 21st, I get an email saying my $30.21 refund was processed. Called customer service and they informed me that the pants and jacket were discounted to $30.21. After adding it all up and trying to explain to them that I was given a $24.00 discount on SHIPPING due to their error in sending the wrong pants the first time. Instead their system calculated the $24.00 on the items instead. My receipt shows a completely different amount breakdown. To make this plain and simple, they don't offer refunds on the shipping charges. I had eaten the first shipping charge as well. It seems they will manually discount things in their system to make the price reflect what they want. Customer service's "records" reflect a $43.93 suit jacket, $30.21 for pants- subtotal $74.14, plus $8.10 in tax and $24.00 in shipping. This is why they are only refunding me $30.32. By their own records- if the suit was in fact $74.14 - I should have only paid $6.12 in sales tax. Texas has a sales tax rate of 8.25%. They are deceptive when it comes to their refunds, refusing to offer a full refund for items that were returned, unused within the 90 day window- and items that were completely wrong from what was originally ordered.
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