Reviews

Review Details

• Review fromIan T

  Date: 06/07/2025

  1 star
  I wanted to share my disappointing experience with Easy Honda. Approximately a year and a half ago, I purchased a vehicle from this dealership. During the purchase, I was assured that regular service maintenance would be included. However, during two separate visits for scheduled maintenanceonce for a Honda recommended tire rotation (every ********* miles) and later for tire balancing and alignmentI was refused these essential services and was told they would not be a part of the service agreement. Both are clearly listed as routine Honda-recommended maintenance, yet Easy Honda declined to honor the initial assurances provided during my purchase.This pattern reflects poorly on Easy Hondas commitment to integrity and customer satisfaction. It's deeply disappointing to experience such deceptive business practices and twice I have left feeling a bit scammed. I can definitely understand that I signed a piece of paper, but I was under full impression that any "routine/recommended maintenance" would be covered by the service agreement.

  Easy Honda

  Date: 06/09/2025

  Please provide your vin so we can do a further review of your purchase agreement.

• Review fromKelton B

  Date: 05/29/2025

  1 star
  I really dont appreciate when Im telling a person about my problems about a car that Im paying you for and for you too ignore me and walk pass me 3 times and one of the times was too smoke a cigarette ,( ******* )you dont care about your customers or the situation I was trying to explain to you absolutely no help horrible experience ,you guys knew the car was no good before I purchased it but you chose to rush too get me in the car and knew the car had this many problems prior to selling and you guys know this because its so many reviews stating the same thing having to being there car back for issues

• Review fromJ. W.

  Date: 05/13/2025

  1 star
  DO NOT USE THEIR SERVICE DEPARTMENT I am taking my car back for a 3rd time because it is still running hot when I have the ac on. They have changed the sensors they have put in new hoses they have changed the temp thing, this is all about $1200 worth of work and they keep trying to say oh your car is high mileage thats the reason. I am on my way back because they will not answer the phone. **** the service manager is no help now I want someone higher up a refund is what I am requesting because this is a waste of time for me to have my car back less than 24 hours and its running hot again with the ac on

  Easy Honda

  Date: 05/19/2025

  Dear ***************** you for the opportunity to respond to the recent service visits for your 2016 Honda Accord. On or about May 2, 2025, Easy Honda performed a diagnostic evaluation in response to your report of engine overheating. Our scan identified faulty thermostat and water temperature sensor componentsboth of which are critical to properly identifying engine cooling. These parts were replaced, along with the transmission plug cap, and the vehicle passed our standard test drive procedures without signs of overheating. The vehicle was released back to your possession on or about May 6, 2025. You returned on May 9, 2025, reporting continued overheating. Upon reevaluation we found previously undetectable leaks in the upper and lower radiator hoses, likely identified due to the extensive daily driving. These hoses were promptly replaced. To alleviate any inconvenience, you were issued a complimentary loaner vehicle through May 12, 2025, while we completed these repairs. On May 13, 2025, you returned with another overheating concern. During this visit, our Service Director personally observed the vehicle while running and consulted with our Shop *******. We conducted an extended diagnostic test drive with a scanner actively monitoring vehicle systems for two hours. This test revealed that the radiator fans and relays were malfunctioning, which could intermittently cause overheatingespecially during extended or stop-and-go driving. Given this new finding, we have proposed replacement of the radiator fans and relays at an estimated cost of $400. We also issued a second complimentary loaner vehicle for an additional four days to minimize your inconvenience. It is important to highlight that during your use of our loaner vehicles, over ***** miles were driven in just eight days. While we are committed to addressing all legitimate concerns, the high mileage and frequency of use make it more difficult to replicate intermittent issues during standard test drives on your 2016 Honda Accord. At every stage, Easy Honda has acted in good faith to diagnose, repair, and support your vehicles needs despite its exceptionally high mileage (******* miles). We remain committed to resolving the current issue. Please dont hesitate to contact us directly should you have any additional questions or concerns.

  J. W.

  Date: 05/24/2025

  I came to pick up my car today and **** was not there. **** the service manager came out with my keys in his hand and handed them to me and said here you go. I said is the paperwork in the car? **** said that **** said to only give you the keys he will send you the paperwork and I stated my mom will be in contact with you all for that paperwork. **** failed to call back or reach back out for the multiple times I came up there and his people stated he was not there or he was busy. He stated to them that he would call me back. Finally I went to back for a third time and camped out at his office, then I ran into the general manager and he called **** and told him to meet me at his office. As soon as I got in the office I started recording the whole conversation and **** wanted to speak to me as if I was his child or not worthy talking to marking me feel beneath him. . Below is the transcript of our conversation I also have all my paper work from the previous jobs that I will be emailing over as well. So your car, we're waiting on the parts to come in. Oh. I have been trying to get a hold of his armor. C answered me. See, I got the email from her yesterday. Um, so I was in the process of replying to her, uh but we figured out what's wrong with the car. That's not what we already did. The fan motors are not working the way that they should. and that's the reason why it's taking us so long because they work inmittently. So I literally had to put my forming in your car and drive it all day with so that it can act up. But, you know, one thing that I want to express is well, we do a test drive, we don't drive it all day. and that's the reason why it was still have issues is, you know, I told us, you know, he brought it back to me. He's, **** it is not overheating. I'm like,, if the *** says he's overhe, he's over. So he took all day last week driving it, trying to figure out what was going on with you said, incredible. We could uh a day last week driving me continuously driving it and driving it and driving and trying to figure out, you know, it overheing. We even had to scanner hooked up to it, cause like on your car, it shows when it starts to overheat, it just has needles, right? And it just has little marks. Well, with the scanner hooked up, we can see the actual temperature. 180 degrees, 190 degrees, 200 add the scanner hooked up the whole time. It was it wasn't overheing over eating in there finally review was making it back over here. that's when they started to do it. So he pulled over right away. and started looking at it and the fans will work and then it was stopped. And then the worked, then had it' stopped.. So that's what he realized, okay, that's get. least both fans and then he's ******. I already ordered the parts, I'm going on the parts to come in as soon as they're here. then, you know, we'll put them on with your be don't water. They're coming out of I think one was coming out of **********, and the other one out of *********. takes about two to three days months to come in. picked up be in tomorrow and they come in and we'll put them in and then you'll be ready to your car. I't heard here. I call her mother and I mean, your keys right here. number you? Oh, I got,998 Yes, **** seems like, because you told me, I was like, so I't worry about it. I say, I got that car so you know. I know thing like, you know, I know you ***s put that BBB review and we're looking at it, and I'm I'm turning **** up, we're fighting it, right? I had replied to Felixar are or *** that deals with all that. I told him in the situation with the car, I said, listen, I said, we he brought it in once and we gave him a pretty much a brand new car to drive. He drove the car, um we don't really we rent those cars out. We didn't charge anything for the car, had a we you know, you brought it back, um and I I'm only telling you because this came up, right? I'm not telling you because I'm complaining about it. You twittered well over 100 miles per day on the car, which, on the contractor shows only 100 miles per day. Um, you put more than 100 100 miles per day, I charge you for it. uh, if it come back at the correctile. I mean, yes, I didn't charge you for that second time we get you was the thing you, quit I did the calculations, it was like 300 miles per day that you put on it. Would didn' say anything about it, I say hey, it's fine, is what it is. What do you charge it for that? same thing with the gas. What you charge it for that? So it's like, I wonder a picture car and I want you to be happy, right? we're not trying to get over on you at all. If anything, I feel like we're we're treating you more than fair, but giving you a brand new card and driving it as much as you're driving in. And we're not really saying anything to you, you know, now I understand, you know, maybe you ***s hadn't heard from me. I had been trying to get a hold of **** or ****, I didn't know it was a honest mistake. I didn't know I had the wrong phone number. Either way, I went ahead and order the parts for the car. I'm gonna take care of it. It's about 600 repair. You know, I I guess she's your mom. I told your mom, I said, hey, listen, we'll figure out the pricing of all that. I'm not gonna charge you over theair. and I don't want you ***s think that the first repair we did was it necessary? It was necessary, put it on the scanner, and then that what it show is that it needed. Now, and I know you ***s don't wanna hear it, but this part has ******* miles. That's a lot of miles per park. and things go out. So when you fix one thing, more than like you something else is gonna go wrong, and something else is gonna go wrong, right? Like, that's just what happens with high mother vehicles. You know, so the only thing I tell you is we're gonna put the fans in it, we're gonna repair the fans and we're doing all the original stuff. I'm not going through ******* routers on know that. We're gonna put stuff from Honda, but this is gonna be the the last thing that I'm gonna do to the car. I know that this is the issue. we' fix it. anything else arises, I'm not gonna be responsible. I'm just I'm gonna take care of this. I mean, those fans are $300 a fans. Yeah, we're not asking to take anything else like if something else goes wrong, we're not asking we're just trying to get one issue fixed and that's what we're trying to we'll put the fans on it. I know that's it all the in the world the found the issue once we do then we should be good to go.. anything going on with the lon? do? nobody got on the. didn't even look. You, huh? I've been going back and forth with Dallas. okay, is that what? My grandpa was there. Oh, okay. it should be done by tomorrow, so you want me to call her, you want me to call you. You contact her. ****. I'll call her and then I'll let her know what we're doing. and then just know that we' fighting back on that. And uh we'll we'll check it as far as we need to take it. so just know that.. we'll uh what we'll do is we reply and then weVP will check a look at it and then they'll reply back, and then when we'll reply again, and we give them all the information we have, and we'll give them all the things that we've done for you, and then they'll say, you know, they're posting are not posting it or whatever they do, but I feel like on our behalf, even though, you know, the car reheated again, but on on our behalf, I feel like we've been helping we give you standing, okay. stop right there, I feel like it's the defense game, but we're just gonna let's just go and get it done and, you know, I'll let you talk to her, but that's it. You tell her the same thing you told me. I appreciate it. No problem. Thank you.After this conversation I will be taking my car to get inspected because of the words **** used in our meeting if anything else is wrong with your car we are not responsible! That is a HUGE RED FLAG!!! Also the work they did the first time with my temp gage and sensors were replaced by ****** and ***** Honda so that was $800 spent for nothing. The fact that he keeps bringing up the mileage on their rental but you didnt mention anything the 3 times we been there about high mileage on your rental until I contacted BBB

• Review fromSarafina K

  Date: 03/05/2025

  1 star
  Easy Honda lied to me multiple times, played with my money, damaged my credit, and wasted two full Saturdays of my family’s time.
  
  Shelsey made promises about getting me into a car monthly, but I refuse to let this dealership destroy my credit and finances. Their staff took advantage of my patience and faith, stringing me along while easily letting other customers walk away.
  
  They forced me into a waiting period before I can get a car elsewhere, after getting me approved for a loan and then opening another one without my consent. While I will eventually received a refund, there has been no accountability for their dishonest and unethical practices.
  
  This dealership has completely failed to live up to its mission and values. If you are considering doing business with Easy Honda, think carefully—because their process is anything but easy.
  
  As if the entire ordeal wasn’t bad enough, Easy Honda had the audacity to send me a text thanking me for my “purchase” and asking for feedback—despite the fact that I never actually left with a car. After everything I went through—the lies, the financial games, the wasted time, and the damage to my credit—this careless and misleading message is just another example of their complete disregard for professionalism and customer experience.

  Easy Honda

  Date: 03/06/2025

  Thank you for reaching out and sharing your concerns. We understand that credit inquiries and financing decisions can be a sensitive matter, and we appreciate the opportunity to clarify how the process works.
  
  As a dealership, our primary role is to sell vehicles, and part of that process involves helping our customers secure financing through third-party lending institutions. However, we do not make credit decisions ourselves. Lenders evaluate each application based on an individual's creditworthiness and determine approval terms accordingly. Any inquiries made during this process are simply a part of the standard financing application and are not what causes a negative impact on credit standing.
  
  We always strive to find the best financing options available for our customers because, without financing, we would not be able to sell vehicles. That said, we do not require our customers to finance directly through us. You are always welcome to secure your own financing through a preferred lender if you choose.
  
  Our goal is to assist you in getting into a vehicle that meets your needs while ensuring you have access to the best available financing options.
  

• Review fromTykeah D

  Date: 01/03/2025

  1 star
  This is the worst dealership to ever buy a vehicle from . They don’t honor agreements and sell cars with out proper inspections or no inspections at all . Then they block you from contacting them . My sales man Mr Jeremy is very rude and now I’m having a hard time getting in contact with them .

  Easy Honda

  Date: 01/14/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the poor communication and any inconvenience you experienced during your interaction with us. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations.
  
  Please know that we are committed to learning from this situation and ensuring that every customer has a positive experience with us. We will review what happened in this case and take steps to prevent similar issues in the future.
  
  If there is anything we can do to address your concerns directly or assist you further, please do not hesitate to contact us at your earliest convenience. We value your business and would like the opportunity to make things right.
  
  Thank you for bringing this to our attention and giving us a chance to improve.
  
  

• Review fromSammi C

  Date: 01/19/2024

  1 star
  BUYERS BEWARE!!!! First let me say that Dante ****** was a great sales associate and had no part in the potential fraud occurring at Easy Honda. I think the sales team do a great job! I made the deal to purchase my CRV and then went to sit in front of finance: Irshad ******** We spent hours back and forth dealing and when we finally agreed upon everything, he rushed me through the documents that I needed to sign. Yes, I should have looked at each number again, but why would I think there was dishonesty when we finally agreed on the deal. The next day I reviewed the documents and did the math and I was being over charged $786. It was hard to notice since it was just a $10 difference in each month's payment. I thought it was just a simple mistake and it would be easily corrected. WRONG! Irshad ******* first response is: you must have misunderstood what was said. I then asked if this is why he rushed me through signing everything and his response back is if you do not like the deal, you can cancel it, we are not making any money off your deal anyway. The response for the next 3 months from Irshad ******* to the general sales manager was: either being ignored or If you do not like the deal, we can cancel everything. Never once was there a denial for the intentional over charge or an apology for the over charge. I finally received a refund for $786 at the end of Dec.
  Most people do not review their documents or notice the difference in what was agreed upon the since it is sneaked into the monthly payment, so it seems that everyone that has purchased a vehicle or will from Easy Honda needs to review their monthly payments and make sure you are not over paying for your vehicle. This seems to be a VERY dishonest dealership and it is unfortunate that Dante Spears is stuck in the middle of this and who knows what else this dealership is doing dishonestly! 1 Star is even too good for them, but the system would not allow me to submjt without at least 1 star.

• Review fromAlejandro O

  Date: 08/29/2023

  1 star
  Esto enpeso El 15 de junio estava trantando de comprar un carro bueno me ofresieron un toyota camry yo no lo queria agarrar por que El carro traia El bumper sobre puesto y atornillado con tornillos y bueno una abolladura y rallones entonces estos muchachos me dijieron que agarrara El carro que namas que me aprovara El banco El prestamo para El carro me lo iva areglar y bueno les crei paso un mes y no tuve alguna yamada para llevar El carro areglar o del Banco sobre mi pago enpese a llamar al dealer para preguntar aserca de mi carro y me enpese a dar cuenta que algo andava mal me enpesaron a hablar muy groseramente diciendome ke ablara con el banco que eyos ya no tenian nada que ver conmigo o El carro hable al supuesto Banco que me lo avia financiado y me desian que yo no tenia ningun prestamo de carro con eyos y bueno desidi ir al dealer para preguntar que estava pasando por que El Banco dice no me dio El prestamo para El carro y no me lo an areglado y Vengo a preguntar y bueno ahi fue donde enpeso la pesadilla me dijiero que la persona de financiamiento renuncio o lo corrieron y bueno por eso no se savian nada y El señor nuevo de finaciamiento me dijo qie no me avian aprovado pero que me iva a conseguir otro banco y bueno y yo le dije que cuando me Ivan a areglar El carro y El me dijo que no lo Ivan areglar que lo que me prometio El otro señor El no me lo avia prometido y El y el manager de carro usados se pusieron muy agresivos conmigo me trataron de intimidar y me estavan forzando aque me quedara con el carro por que ya lo avia manejado por que si no me kedava con el carro no me Ivan aregresar Los 2500 dollars que puse de enganche y bueno me trataron muy mal me ofendieron abusaron de mi confianza y si maneja su carro por 30 dias fue por si culpa o no aser su trabajo bien no por mi culpa ok no es justo que no me quieran regresar mi dinero.

• Review fromCarl H

  Date: 06/19/2023

  1 star
  Easy Honda is deceptive. Drove on Saturday from 3 counties away to make a deal on a Certified Pre-owned Ridgeline. When I test drove it on the highway, it pulled to the right. Surprising since it was supposed to be a Honda Certified.
  Sales manager agreed to fix the alignment and put in a new battery and service transmission. I agreed to purchase it for asking price on Monday.
  
  When I arrived Monday to get the truck, it had just come off alignment rack, but the report showed the rear suspension was still out of alignment and no adjustment was possible..it needed new springs. Sales manager A#####, asked if I would agree if they used aftermarket parts, which I did. He then came back and said aftermarket parts not available, I would have to pay an additional $850 for rear struts. He refused to honor our deal, demanding I pay for their ineptitude or trying to cover up the alignment problem from the start.
  
  While waiting, I found OEM struts from another Honda dealer online for $120 plus shipping. He still refused to fix the problem, So much for “Honda Certified”…
  
  Easy Honda should honor the deal their sales manager made. Did I say “honor”? Maybe asking too much.
  
  What a waste of 2 days of my life.

• Review fromMegan M

  Date: 03/31/2023

  1 star
  Took my car for an inspection and oil changed on February 9th. At first I was told there was a battery issue and since under warranty they would repair free of charge. Then I was told that was not the issue with my car and it was unable to pass inspection due to something being off (service manager was clueless). She mentioned that I may need to drive the car for a bit to reset the system and then try coming back. I asked her to please try again on the inspection to see what is wrong. 3 hours go by and I hear nothing. I called and left a voicemail, then finally get a call back saying they wrecked my car. I DID NOT give them authorization to drive my car on the freeway. The service person left his phone charger plugged in my car, clearly not paying attention either. Doesn't end there. Go back and forth on getting the car repaired, I selected the body shop of choice, emailed the head Service Director, Johnnie ***** informing him where to get it taken care of and he completely ignored my request. Car sat in the parking lot for an additional week as I tried to confirm them to get my car fixed at the body shop of my choice per THEIR INSURANCE. Finally get my car back at the end of March. Come to find out Johnnie ***** tried submitting a fraudulent claim to MY INSURANCE company to cover damages. I have proof from their own employee Kimber that he requested the check from my insurance ***** and proof that the request was submitted by them and mailed to their dealership. I have every receipt from the body shop that their insurance covered it all! I caught this and followed up immediately with both my insurance company and the dealership. Johnnie tried claiming to the GM it was for the ladies damages from the accident on the other car, a blatant LIE. Their insurance covers that as well. The GM outright lied to me, then whined about having to delegate the issue to his team to look in to. How about you take ownership of your team and you do the looking in to INSURANCE FRAUD!

• Review fromLucy R

  Date: 02/03/2023

  1 star
  Bought a brand new CRV Honda from Easy Honda in June 2022. Since June it has ran GREAT!!!!!!! Then I noticed a smudge and a crack on my odometer cover and a problem with the floor mat lock down device. Took it took Katy Honda on January 16, (MLK Day) since it was closer to my house. They told me it wasn't covered under Honda warranty. Today, January 28, I went to Easy Honda to talk to my sales rep, Danielle Ameson about this situation. She said the same thing as Katy Honda. I got upset and they sent me to the service department. At the service department the service rep on the line listened to my complaints and went to get the service manager Johnnie. Within minutes Johnnie had my problems resolved. Michael ****** is handling the situation and well call me next week when the parts have arrived. THANK YOU, JOHNNIE!!!!!!!!!!!!!! You should give customer service lectures to Katy Honda and Danielle Ameson. I'll update this review next week once parts have arrived and service is complete.