Business ProfileforG S Administrators, Inc.

In June of 2023 I purchased a 2015 ***** ******** from ** ****** ********* in McKinney TX. I also purchased a ********* extended warranty and was told at the time of purchase it was bumper to bumper. I took my truck in for two repairs and I am being told I owe $2263.00 because the repairs (replacing the radio and a sensor on the 4 wheel drive) are not covered under warranty. I was misled by the dealership and ripped off by **********

Dear Mr. ******, Thank you for bringing your concerns to our attention. We apologize for any confusion regarding the coverage of your SecureNet service agreement. After reviewing your case, we found that there was indeed an error in the system, and the 4-wheel drive switch is, in fact, a covered item under the Ultra Plan Coverage. However, we regret to inform you that the radio replacement is not covered under the agreement. We understand your frustration and apologize for any inconvenience this may have caused. Our team is committed to providing transparent and accurate information to our customers, and we regret any misunderstanding that may have occurred during the purchase process. We have corrected the error and notified your repair facility to authorize the 4-wheel drive switch replacement. Please feel free to contact us directly if you have any further questions or concerns. We appreciate your understanding and look forward to resolving this matter to your satisfaction. Jeff Kendrick Senior Manager, Operations – Claims & Contact Center GS Administrators, Inc. 1345 Enclave Pkwy Houston, TX 77077 *********@gsadmins.com (713) 580 - 3106 (713) 580 - 5113