Reviews

This profile includes reviews for Marathon Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marathon Group

  3355 W. Alabama Suite 1200 Houston, TX 77098

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  Marathon Group

  1476 N Green Mount Rd O Fallon, IL 62269-3465

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  Marathon Group

  118 S 2nd St Elkhart, IN 46516-3113

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  Marathon Group

  1710 Corporate Crossings Suite 1 PO Box 961 O Fallon, IL 62269

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  Marathon Group

  PO Box 961 O Fallon, IL 62269-0961

Review Details

• Review fromJaniya W

  Date: 05/21/2025

  1 star
  If I could leave 0 stars I would. I havent had my vehicle for 3 weeks messing around with this warranty. I paid 2000$ for this warranty and it hasnt helped me with sh*t. The first month of having my car it broke down, I called the warranty people for a tow, they told me I had to pay for the tow and they reimburse a certain amount. I paid for my diagnostic and theyre not trying to reimburse me for that. When I call and want to speak to a supervisor I get sent to the same one that is EXTREMELY rude and is always getting smart. I got told an inspector would be 24 to 48 hours and the inspector didnt come til 6 days later!!!! At this point please save your money and dont even get the warranty. Instead of actually acting like a warranty and be helpful, it has actually stressed me out and made me more frustrated then ever. 0/10- do not recommend.

  Marathon Group

  Date: 06/17/2025

  We have received Ms. ******* review of our organization and have subsequently conducted a thorough investigation of the referenced matter. We have provided the following findings regarding the matter at hand. Our records indicated that Ms. ****** purchased her 2016 Dodge Journey on March 22, 2025. At the time of purchase Ms. ****** subsequently elected to enroll her vehicle into a vehicle service contract offering named component coverage for a term of twenty-four (24) months or thirty thousand (******) miles whichever occurred first. The contract contained a list of terms and conditions under which coverage would be provided to Ms. ******* vehicle was well a list of conditions which would be excluded from coverage under the contract Our records indicate Ms. ****** contacted our office April 29, 2025, inquiring about coverage on the radiator hose of her vehicle. Ms. ****** was subsequently advised that the radiator hose was not a component listed for coverage under her contract. Ms. ****** contacted our office again on May 1, 2025, at which time she requested reimbursement for the diagnostic cost for the non-covered radiator hose. Ms. ****** was informed that per the terms and conditions of her contract; she was responsible for any and all diagnostic fees associated with repairs and/or services that are not covered under the contract. The CONTRACT HOLDER is responsible for authorizing and paying for any teardown or diagnosis time needed to determine if the COVERED VEHICLE has a covered BREAKDOWN. If it is subsequently determined that the repair is needed due to a covered BREAKDOWN, the ADMINISTRATOR will pay for such teardown or diagnosis. If the failure is not a covered BREAKDOWN, the CONTRACT HOLDER is responsible for payment of such teardown or diagnosis Ms. ****** subsequently indicated that she was informed by one of our representatives that diagnosis would be covered in the event of a non-covered failure. Despite our thorough review of both of the aforementioned communications, we were unable to locate information that would substantiate Ms. ******* claim that she was advised that diagnostic fees would be covered for non-covered repairs. Our records indicated that a claim was submitted against ******************* contract on May 14, 2025, by **** ***** Transmission in ***************, **. Upon submission of the claim, the technician indicated that the vehicle was driven into their facility with a flashing check engine light and lack of power. Upon diagnosing the vehicle, the technician found extensive metal contamination in the transmission fluid and requested the replacement of the vehicles transmission. Maintenance records for the vehicle and a copy of the shops estimate of repair were requested in accordance with the terms and conditions of the contract language. The aforementioned records were received on May 15, 2025, at which time an independent thirty-party inspector was sent out to verify the failures to Ms. ******* vehicle. The inspector indicated that during the test drive the transmission experienced slippage and had a shuddering on acceleration. The inspector verified the metal debris in the transmission fluid and indicated that there was a diagnostic trouble code for gear 2 incorrect ratio. Per their examination of the vehicle, the inspector confirmed an internal failure of the vehicles transmission and suggested replacement of the unit. Ms. ******* claim was subsequently authorized on May 22, 2025, in the amount of $3,493.31. Our records indicated that the repair work to Ms. ******* vehicle was completed and the authorized amount of $3,493.31 was paid to **** ***** Transmission on May, 31, 2025. Based on our investigation of this matter, we believe that Ms. ******* claim was processed in strict accordance with the terms and conditions of the contract language. Additionally, we note that at the time that Ms. ****** had submitted her review of our organization, it had only been one (1) week since our organization was notified of the claim, not the three (3) weeks alleged within her review. Furthermore, at the time of Ms. ******* review submission, we were solely waiting for the inspectors findings to make a final determination on her repair claim. Despite these facts, the claims adjuster subsequently elected to waive the customers deductible in the spirit of good customer relations. Accordingly, we feel that Ms. ******* review of our organization is inaccurate and completely misplaced. Sincerely,

• Review fromRuben B

  Date: 10/18/2024

  5 stars
  So satisfied with the way this company handles its business. The operators are pretty courteous and helpful.
  Miss ****** ********* stayed with me on the phone until I understood perfectly her expert advice. She was very sweet and at the same time, very professional.
  That is how a Customer Service Representative must be.
  I got through almost immediately. No long, annoying, or endless menus. You'll go to the point and will hang up with a smile.
  Miss ****** and this company's policies have my applause.

• Review fromMaria G

  Date: 09/27/2024

  5 stars
  Excellent customer service. Fabiola was on the phone with me. She was awesome and really helpful and understanding. Went beyond my expectations and she is very nice and polite. Wonderful customer service

• Review fromJess S

  Date: 09/16/2024

  1 star
  Purchased a vehicle on july 27,2024 financed through westlake and got the secure one advantage coverage administered by marathon group. Took it to Mercedes Benz dealership on August 28th,2024 to get vehicle diagnosed for what seemed to be computer issues. Service advisor tried to submit the claims to marathon however i dont have an existing contract with Marathon. As of 9/16 vehicle still in shop waiting for marathon to get it together SMHH DO BETTER

• Review fromFranjk L

  Date: 08/31/2024

  5 stars
  I purchased a used Jeep and it had aftermarket rims and tires. The used car dealership sold me a Marthon Group / Secure one extended warranty. Approx. 3 months later I submitted a claim to have the starter replaced but was denied. The Marathon Group customer service Agent stated that they did not cover modified vehicles. I explained to him that the vehicle was purchased modified and they should not of sold a policy that they would not honor. The customer service rep, stated that my only option was to cancel the policy and I would be refunded a pro rated amount. I was upset that I was being penalized for their negligence. I submitted the cancelation and was set to take my loss. However, a day later I was personally contacted by Service Manager J Osden regarding this matter. Mr. Osden apologized for the service rep. not handling the issue correctly and stated he would resolve it asap. Mr. Osden stated that I should have never been sold a policy on a modified vehicle and I would receive a full return.
  I want to commend Mr. Osden for handling this issue in a timely manner. Furthermore, he was professional and engaging during our conversation. Because of him I would consider dealing with the Marathon Group in the future.

• Review fromYanel G

  Date: 08/29/2024

  5 stars
  Quiero agradecer a la señorita Alexa R que desde el día cero me ofreció el mejor CS que he tenido de alguien. Explicando el procedimiento en pasos claros y sencillos, con profesionalidad, respeto, paciencia y amabilidad infinitos. También agradezco al Sr Osvany que también me atendió excelente. Ambos dieron seguimiento continuo para que el proceso fuera rápido y transparente minimizando el tiempo de reparación del vehículo. Mil gracias para ambos por su excelente atención.

• Review fromFrank L

  Date: 08/26/2024

  1 star
  I purchased a used jeep from a used car dealer. The Jeep had 35 in tires and rims at the time of purchase. Approx. 4 months later I took my jeep in to replace the starter. The Marathon Group Warranty denied the claim because the jeep had been modified. I would not of purchased the extended warranty if it didnt cover modified vehicles. I was totally deceived at the time of purchase. I canceled the policy but was not able to get a full refund because 30 days had passed.
  THERE AINT NO WAY IN **** I WILL EVER USE THIS COMPANY AGAIN OR REFER THEM. TOTAL BS....

• Review fromDee G

  Date: 06/21/2024

  1 star
  I wish I could give this review 1/4 star, even though that would still overly generous of me.
  There is a reason that Marathon Group is NOT BBB ACCREDITED.
  BUYERS BEWARE OF THIS (NON) PROTECTION coverage is not worth the investment now or down the road. I can assure you, you will regret keeping it if you don’t CANCEL NOW!!! It does not matter how long you have had it, Get out while you can. Whatever money you have invested in the coverage chalk it up to a donation and leave like you’re being chased. Do not try to brave it by keeping the coverage and feel that you can beat the odds. Cut your losses and hi-tail it out of there.. Their mission at Marathon is NOT TO PAY!!!!!
  I had a laughable experience that doesn’t even make sense at all. An inspector no older than a high school kid look at my vehicle in the repair shop, he did no diagnostic tests and reported back to the claims adjuster that the vehicle had no failure. who sat on his comfy a/c throne agreed with the kid. I said to myself, this is not good and so it’s time to leave this circus while it’s still daylight! Again, there is a reason that Marathon Group is NOT BBB ACCREDITED. Don’t take my word ask Marathon why they are not BBB ACCREDITED and be prepared to laugh out loud!!!

  Marathon Group

  Date: 06/25/2024

  We have received Ms. *******’ review of our organization and have conducted a thorough investigation of the referenced matter. We have subsequently elected to provide the following information in response to said review.
  Our records indicated that Ms. ******* initiated her subscription coverage on her 2012 Toyota Sienna on October 15, 2021. Per the terms of the agreement, Ms. *******’ vehicle would be provided with coverage for specifically named components within her coverage on a subscription basis, provided that she continued to pay the monthly contract price. Additionally, Ms. Gittens’ coverage contained specific terms and conditions that would be required to be met in order for coverage to be applicable.
  Our records indicated that a claim was called in to our office on June 7, 2024, by Joe, with Joe’s Mobile Mechanic in Newark, NJ. Upon submitting the claim, Joe advised our adjuster that the subject vehicle had a blown cylinder head, coolant intermix, and engine was overheating. Joe advised the adjuster that the vehicle was showing trouble code PO300 for an engine misfire. Joe subsequently advised the adjuster that the vehicle’s engine required replacement and that the transmission was also experiencing issues that required repair. In accordance with the terms and conditions of the contract language, an independent third-party inspector was sent to verify the failures to the vehicle. Upon examining the vehicle, the inspector indicated that the engine started without issue and continued to operate normally for the duration of the inspection and subsequent test drive. The inspector indicated that the engine did not display any abnormal noises or smoke from the exhaust. The inspector noted that there were no trouble codes present on the vehicle and the engine maintained normal operating temperature for the duration of the inspection. The inspector’s report indicated that the engine oil was full and slightly dark in color. The inspector noted that the coolant level was low, but appeared to be in fair condition, showing no signs of coolant intermix as indicated by the technician.
  Additionally, during the test drive, the inspector indicated that the transmission shifted normally, through all gears while accelerating and decelerating. The inspector noted that the vehicle had normal power during acceleration and had no slippage, flaring or harsh engagements. The inspector indicated that there were no signs of fluid loss or leakage and there were no transmission trouble codes present on the vehicle during the inspection. The inspector subsequently advised that the technician was unable to demonstrate any failures to the vehicle or replicate any of the concerns indicated by the customer. The inspector indicated that the vehicle would require continued monitoring or further diagnosis to determine and exact failure to the engine and/or transmission.
  Based on our investigation of this matter, it is our determination that there was not sufficient evidence to substantiate the repair or replacement of the requested components at said time. Accordingly, Ms. ********* claim was subsequently denied due to No Failures being Demonstrated. Our records subsequently indicated that Ms. ******* contacted our office on June 21, 2024, regarding her claim, during which time she was provided with the aforementioned information. Additionally, Ms. ******* was advised that she may authorize her mechanic to tear down the engine for further inspection, should she elect to proceed with further review of her claim. Our records subsequently indicated that Ms. ******* elected to cancel her coverage with our organization.
  David ***** VP of Administration
  Marathon Group

• Review fromjose s

  Date: 06/18/2024

  5 stars
  Good Customer Service, They gave us too much options to fix the problem of our customers

• Review fromNestor B

  Date: 06/14/2024

  5 stars

  La atención con la que atienden es muy buena, son muy cortes y hacen lo mejor que se pueda por el cliente, en especial Fabiola *******, muy buen trato hacia mi persona

  
  

  The attention with which they serve is very good, they are very courteous and do the best they can for the client, especially Fabiola *******, very good treatment towards me.