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Find a Location

Emperial motors has 1 locations, listed below.

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    Business ProfileforEmperial motors

    Auto Renting and Leasing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5909 Beverlyhill St, Houston, TX 77057
    BBB File Opened:
    3/23/2018
    Business Management
    • Manager
    Contact Information

    Principal

    • Manager

    Customer Contact

    • Manager

    Industry Tip

    BBB Tip: Renting a car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/12/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Complaint Details Unavailable

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Antonio T. S

    1 star

    09/07/2022

    We had a horrible experience with this company. We purchased a car and to this day, we still haven't received the car. It's been over a month. We went to the bank and found out that they have been lying to the bank saying that 1) they have been in communcation with us and this is false. We send messages and make phone calls with NO response. 2) they said that the car was at the dealership only for us to pull the VIN number and find out that the car isn't even in the country. 3) they put on the paperwork and sent pictures of a black/grey vehicle, but when we pulled the VIN number, the vehicle is white. 4) they have lied and informed the bank that we have picked up the car, saw an issue with the blinker and brought it back when we never picked up the car because it is not in their possesion AND the dealership isn't even open. We have a carnote coming up that is going to need to be paid as well as over 20 inquiries on our credit report and NO CAR! We had to file a police report and everything. I would not recommend doing business with this dealership at all. Mr Matthew or Greg Mitchell, the finance person over the deal, never contacted me one time, although I begged them to do so. I even got a friend to give me Mr Mitchell’s number and I texted him, but ever received a response back. Additionally, my first actual phone conversation happened with the Vice President of the bank, called me in three way with Mr Favard. This phone call finally trapped him into having to talk to me. Instead of talking there, he told them he would call me directly. After waiting 5 mins, Mr Favard, did call, but it was to belittle me and to talk poorly about me because I wouldn’t wait for him to produce a car. He wanted me to lie to the bank and tell them I had the car, and then begged me to wait 4-6 days for the car. As of this writing, it has now been 9 weeks plus, and there is no contact from Mr Favard or Mr Mitchell, and still no car.

    Local BBB

    BBB of Greater Houston and South Texas

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