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Business Profile

Auto Accessories

Omac USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Reviews

Customer Review Ratings

2.25

Average of 24 Customer Reviews

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Review Details

  • Veronica W

    Date: 03/07/2025

    I bought a set of wiper blades for my Kia soul and they were easy to use and had attachments for any car type. They were easy to install and seem to be good quality.

  • Randall O

    Date: 11/13/2024

    Part came with very few instructions or diagrams. Once it sticks it is very hard to try to reaffix. It bends in 10 inch sections which makes it unusable. Company says “one shot tough ****” if you remove it. Very disappointed with their lack of concern about a bad product.

    Omac USA

    Date: 05/07/2025

    Dear ******* ****,Thank you for your feedback, and we sincerely apologize for the experience you've had with our product. We understand your frustration and are truly sorry to hear that the part arrived damaged during transit and that the instructions were insufficient.Please be assured that we took immediate action and issued a full refund for your purchase on November 18, 2024. We want to ensure that your concerns are addressed and that you're completely satisfied with our service.If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help and appreciate the opportunity to improve your experience.Once again, we apologize for any inconvenience *********** regards,OMAC USA Team

  • Amanda M

    Date: 11/04/2024

    I had a great experience. My order arrived super quick, the custom mats fit my 2019 Buick Regal Sportsback perfectly and I spent under $100! I will definitely order again when I get another car!

  • Elaine K

    Date: 10/16/2024

    The car cargo mat for my car was delivered quickly and the price was GREAT! The fit was good, too.

    Omac USA

    Date: 10/25/2024

    Hello Dear Elaine,

    Thank you for your positive review! We're delighted to hear that your car cargo mat was delivered quickly and that you found the price to be great. It’s wonderful to know that the fit was good as well!

    If you need any further assistance or have questions, please feel free to reach out. We appreciate your support!

    Best regards,
    OMAC USA Team

  • Kyle E

    Date: 10/15/2024

    The instructions are a little confusing, but my roof rack arrived and works great

    Omac USA

    Date: 10/25/2024

    Hello Dear Kyle,

    Thank you for taking the time to share your experience with us. We’re glad to hear that your roof rack arrived and is working great! We appreciate your feedback regarding the instructions and will take it into consideration for future improvements.

    If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!

    Best regards,
    OMAC USA Team

  • Misty N

    Date: 10/07/2024

    ***** ******* *** ******* * ***** ***** My experience was extremely inconvenient and became dangerous on the freeway yesterday. I ordered a roof rack after giving the asked description of my vehicle. The roof rack arrived, and it did not even fit my car. I sent it back and they refunded me. They said to me multiple times that they had to check that the roof rack wasn’t damaged before they would refund me, even though it was noticeably already used. Then I ordered another one over the phone, which they were able to search the vehicle size, which is coupe. You’re not able to do that on the website.
    The second roof rack arrived, and the directions made absolutely no sense whatsoever, and there were parts that did not fit my car. I ultimately had to use different screws initially to get it attached to my vehicle. I then proceeded to drive an hour away to a body of water to go paddle boarding yesterday. The roof rack attachments from Omac began to Disconnect. I ultimately had to call an Uber from my location to take me to **** ***** to get nuts and bolts to Secure the faulty parts to my car so I could get home.
    Additionally, the first time I called I told them it was an inconvenience (even before yesterday’s NIGHTMARE) and the customer service rep told me she would work on getting me a partial refund. That refund ended up being 5%, which is about $10. LOL.
    This company and the roof racks they are selling are absolutely rubbish, stay as far away from them as possible. Huge headache and will leave you dangerously stranded and trying to get your equipment back home!

    Omac USA

    Date: 05/07/2025

    Dear Customer,Thank you for sharing your experience. Were truly sorry to hear that your order did not meet your expectations and that the situation caused inconvenience.The original order (WS159959) was placed for the ******** Mercedes C-Class W205 Roof Rack Cross Bars (Silver), which are compatible with OEM fixing points on Sedan models. At the time, the listing title did not clearly specify that the product was only for Sedans, although the "W205" designation refers specifically to that body type. We later reviewed and updated the listing to clarify this point and help prevent similar misunderstandings.When you contacted our team, we promptly accepted the return and issued a full refund. You later expressed interest in purchasing a correct model, and while we do not accept orders by phone, our customer service team did their best to guide you in finding the right option based on your vehicle details. As a gesture of goodwill for the earlier inconvenience, we also provided a discount code for your next ********* later reported a fitment issue with the second item and mentioned it was resolved using alternative screws. Our team reached out by email offering further support and asked for pictures to better understand the issue, but we did not receive a response or documentation at that time. We were unaware of the additional trouble you experienced later during use and are very sorry to hear about it now.While proper installation and securing of any roof rack system, including OEM, is essential for safety, we understand how frustrating this situation was for you.We previously issued a full refund for the initial order and offered further compensation for the second. At this time, the matter was resolved to the extent possible on our end.We appreciate your feedback and have taken steps to improve our listing accuracy and service clarity based on this experience.Sincerely,OMAC USA Team

  • Cassandra R

    Date: 09/05/2024

    I received my items within two days. Loved the quality and it was exactly what I was looking for. Great experience.

    Omac USA

    Date: 09/11/2024

    Hello Dear Customer,

    Thank you for your fantastic feedback! We’re thrilled to hear that your items arrived so quickly and that you’re pleased with their quality. It’s wonderful to know that we met your expectations and provided you with exactly what you were looking for.

    We appreciate your support and are here if you need any further assistance. Thanks again for sharing your great experience with us!


    Kind Regards,

    OMAC USA Team

  • Ed P

    Date: 08/30/2024

    fit good just what I ordered no problem even showed up earlier than expected

    Omac USA

    Date: 09/11/2024

    Hello Dear Customer,

    Thank you so much for your kind words and for taking the time to leave positive feedback. We’re thrilled to hear that the product fit well and arrived earlier than expected. Your satisfaction is our top priority, and we’re delighted that everything met your expectations. If you need any further assistance or have additional feedback, please feel free to reach out.

    Thanks again for your support!


    Kind Regards,

    OMAC USA Team

  • Richard S

    Date: 06/03/2024

    15 messages later to no avail. Order some wheel covers for $74 stating that they would fit the 2016 Corolla but they do not sent them pictures as they asked and would not send me a label or my refund. I even told them that you can inspect the wheel covers before you send my refund to no avail worse customer service experienced and 50 years.

    Omac USA

    Date: 09/11/2024

    Hello Dear Customer,

    Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced with your order. To provide some context, your order for the wheel covers was placed in January. You reached out to us nearly three months later, requesting a return because the product did not fit your vehicle. As per our policy, we offer a 30-day return window, which we explained to you at that time. Despite our policy, we made an exception and offered you the option to return the item for a full refund as a one-time courtesy. We also provided a return label to facilitate the process. We aimed to accommodate your request even though the return period had passed. We regret that our efforts did not resolve the issue to your satisfaction. Please know that we are continually working to improve our customer service and response times. If there are any further concerns or if you need additional assistance, please contact us directly so we can address them promptly.


    Kind Regards,

    OMAC USA Team

  • Barry G

    Date: 02/05/2024

    I purchased a fold-able tailgate step. The product arrived quickly. It appeared there was a missing handle (From what I could tell on the pictures). I emailed the company; they responded that afternoon. The next day I received a phone call from OMAC indicating they would send out the missing part that day. I later received a phone call from OMAC, that the handle depicted on the pictures was no longer a part on this product. (They now use a tee-handle lock combination) They gave me the option to return the product free of charge or receive a monetary ($40) refund. I chose the refund. The refund appeared back on my credit card within 20 minutes of the phone call.
    Life happens. Things break or other things happen. My attitude is "So long as they make it right". OMAC made it right, I appreciate their quick response in correcting the issue. I would purchase from this company again. ***** ** 

    Omac USA

    Date: 03/05/2024

    Hello Dear Barry,

    Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We sincerely apologize for any inconvenience you experienced regarding the missing handle on your foldable tailgate step. Our team is committed to providing prompt and efficient customer service, and we're delighted to hear that we were able to address the issue swiftly to your satisfaction. Your understanding and positive attitude are truly appreciated. We strive to ensure that every customer receives the highest level of satisfaction, and we're glad we could make it right for you. Should you have any further questions or concerns, please don't hesitate to reach out. We value your continued support and hope to have the opportunity to serve you again in the future.

    Kind Regards,
    OMAC USA Team

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