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Business Profile

Apartments

Asset Living

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asset Living's headquarters and its corporate-owned locations. To view all corporate locations, see

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Asset Living has 103 locations, listed below.

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    Customer Complaints Summary

    • 434 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I canceled this transaction on 06/02/2025. I stated that I wanted a refund and no longer interested in service. I sent an email to the property manager. Stating I would like a refund and to cancel this transaction. I received a call 06/09/2025 from the property manager ***** confirming that I would receive all of my money back total $250. The property manager agreed to return my money. Ive not received it over month now. Ive tried calling several times to speak with ***** and no one is returning my call or transferring the call to *****. I spoke with ******* and I spoke with ******* or destiny. They are both rude, dismissive, and unhelpful. ***** has not returned my phone call since 06/09/2025 please help me. Thank you.
    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began corresponding with the complex via text February 2. There was no disclaimer about this being an AI chatbot, and no disclaimer that this chatbot may not provide accurate information. Moving forward June 4, I reached out via text to inform the complex I would be a few days behind on rent. I received a text back stating that they acknowledge the rent will be late and make note of the date I said I would have it by. June 6, I submitted the payment online. I get a print that says the funds with be withdrawn the next business day which wouldve been the 9th. June 7th I get a text from the complex saying that I have zero outstanding balance. I disregard because I know it will be taken out the 9th. The 9th comes and I reached out via text to inquire about when the funds will be taken out. I get a response that I have zero outstanding balance again. The funds did not get taken out on the 9th. I attempted to leave the funds available for when they noticed their mistake. Wednesday the 11th, the funds got allocated to taxes. The 12th I get a text about outstanding balances. The 13th I send a text stating that I am diligently working towards acquiring the funds and ask if I can make a partial payment in good faith. I receive a response saying yes. I correspond via text for the next two days coordinating about the partial payment. The 14th I bring in a partial payment. My payment gets denied and this is the day I learn that I have been speaking to a chatbot and that the chatbot is not always accurate. Now they are threatening court and I have $140 in additional late fees and accruing $10 everyday.
    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent over five hours attempting to locate the mailing address I need to send a Condo *** payment to Asset Living. All attempts to contact the company have sent me to random mailboxes. Employees tell me that they don't know and cannot give me an address for remitting payments to this company. There is an online portal that charges over $6 to charge my bank account, debit, or credit card but nowhere on the online portal is an address listed where I can send my payment to directly. My last two auto payments sent directly from auto pay by my bank have been returned and the extra cash I have paid to the *** is now used up, so come July 1st I will now owe and will be charged fees for non-payment despite spending nearly half a day's work attempting to locate their payment address information. The Hawthorne condo complex (***************************************************************************************** does not have the information available to give to me aside from being able to tell me that the *** company is called Asset Living. Asset Living themselves cannot give me an address for sending payments. They say there are many different addresses, but cannot provide me with a single one. I am completely at a loss and incredulous at how difficult it is to send a payment to this company. The only thing that makes sense is they are forcing me to use the online portal and be charged additional money just to make a payment. I imagine I will be hit with late payment fees as well. If I am forced to use the portal to pay, I would like the fee ($6.43) removed from my balance by Asset Living monthly and any late payment fees that occur with the July 2025+ pay cycle until they can provide me with a direct address for mailing my payment. I do not believe this is an unreasonable request.
    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Asset Living owns Stonegate Apartments in **********, Al. I have lived at ********* since August 2024 and had several issues since move in. First there was an electrical penalty charge in which the property wouldnt credit back to me until I escalated the situation. Next they placed an eviction notice on my door stating I was $1535 behind on rent. This of course seemed like harassment and retaliation. I again escalated the situation to Asset living who did not reach out to me to acknowledge these situations nor rectify them. Neither Asset living nor Stonegate Apartments has tried to reach out and issue an apology for all of the issues they have caused. I have been dealing with **** issues since 2024 as well. Maintenance will come out and charge the system which will only last for a few days; the most recent happened on June 23 and the unit was back hot on June 24. Maintenance has been as helpful as they can but believes the system needs to be replaced due to old age which they need authorization to contract out. I am dealing with extremely high power bills due to trying to keep cool. I am unable to cook in the apartment because trying to use the stovetop or oven causes the temperature to rise excessively and takes two days at least to drop. I just want to be provided a habitable living environment as Alabama requires. I pay 1318 monthly before fees, I have never been late nor withheld rent. The least they could do is provide me with reliable AC. I have asked for a portable AC to be placed back into the apartment with no response from the property. I asked to be placed into a new unit with reliable AC if repair was not possible with no response from the property. They seem to be unwilling to repair other than offering their quick fixes that are short-lasting. I deserve to be kept in the loop of the status of repair work including when and how it will be happening or even IF it will be happening! And if not, if they will put me in a unit with AC!
    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m a resident at Asset living I paid my rent for the month of June I gotten my cashier check in the month May 28 management sent me a letter stating I owed so I called and emailed her my receipt I called asset living from office kept transferring me to people phone no one contacted me Sarah ****** contact me stating they have no access to computer about my rent being posted I called my bank to track my cashier check they told me it was deposited on the .6th of June no one from this company let me know where my money disappeared too have evidence I paid way before needs help on getting this straightened out
    • Initial Complaint

      Date:06/23/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      company lost my lease a total of 3 times at The Hub at 934 formally known as *********** Apartments, filed an eviction at ******************** i was never served i never went to court i never had an eviction. no one at corporate answers or emails back im suing with the housing act. I cant get my dream apartment because of this

      Business Response

      Date: 06/23/2025

      Thank you for bringing this matter to our attention. We take all resident concerns seriously and want to ensure this is addressed appropriately. We are actively reviewing your file and the timeline of events at ******* at 934. Someone from the team will be in touch directly. For any additional concerns, you may also reach out directly at ******************************* so we can further investigate and work toward a resolution. We are committed to addressing this matter thoroughly and ensuring our team follows up with you promptly. Thank you again for making us aware. 
    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company manages my apartment complex, University Place in ******, **. We havent had working air conditioning in months, we havent had hot water in days. The management doesnt have voicemails set up, they dont reply to emails. They make no effort to get back to tenants or remedy situations. I pay almost $600 in rent monthly, and its reduced because of AHP but these are things were supposed to have. Its dangerous in the Texas heat to not have air conditioning, my apartment was genuinely miserable until I installed my OWN unit.

      Business Response

      Date: 06/23/2025

      Thank you for bringing this to our attention. We take all resident concerns seriously and want to ensure your feedback is addressed appropriately. Weve shared this complaint with the appropriate internal teams, including the local property leadership. To help us resolve this matter quickly, we kindly ask that you reach out to us directly at ******************************* with your contact details and unit number. We appreciate the opportunity to address and resolve these matters as quickly as possible. 
    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a former resident of ***************, Apt. 924 however, I moved out in March 2025 due to my lease being completed during thattime monterey Circle switch management multiple time. It was time to receive my deposit back when I received what I should be getting back. There was discrepancies because it wasnt correct. I provided them with a lease and advised them that I have not been paid the correct amount minus whatever fees or for whatever damages that was done from the original deposit amount Ive been in contact them for about four or five months I have received no update. Nothing of that nature Ive been in contact with Miss **** ***** and Imtrying to contact Mr. ****** ******** who overseas the property on monterey Circle however I have been unsuccessful with correcting the mistake that was made on their behalf if possible I would like someone in the higher up to take a look at and advise me what is the next step and why do I have to wait so long for a process that I was advised would only take upto 60 days this company has been uncommunicative. They do not help and this is the only option that I have in order to fix this issue on hand.
    • Initial Complaint

      Date:06/18/2025

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 4/24/2025 I've had a number of unbearable problems. My apartment wreaks of raw sewage, I've made work orders,sent emails & messages. Maintenance has came however there's been no solution. Since day 1 my house has been disturbed the garage gate. My unit shakes anytime somebody enters or leaves. I've brought this problem to the leasing office several times, made work orders, sent emails and messages... no solution. This gate problem literally gets worse by the day. On 5/9/2025 I paid rent via money order, which was my 2nd time paying rent due to their portal being down the day rent was due. I expressed the issue of what happened and nobody followed up, nobody looked into it, and the agent that was most concerned ended up being terminated. So I never got reimbursed for my $1,500, and might I note that this isn't the first time a money order was stolen and I've personally talked to a few other residents this has happened to despite ***** ******* claiming nothing had ever been stolen. They lie, manipulate, extort us with hidden and unknown fees, and make the tenants out to be a problem when it's literally the higher *** not doing their jobs. My building is only 35% full..Why is it an issue for me to transfer but they let the white nurse who's sleep schedule didn't align with her ***tairs neighbors transfer with ease. Meanwhile I have a pest infestation, money stolen, a unit that smells like sewage, and a unit that shakes anytime somebody enters and is progressively getting worse over time. As of 5/24/2025 my unit became infested with fruit flies, I've spent $80 on supplies to stop the infestation nothing has happened, within the past week I had to throw out $150 dollars worth of food due to them finding their way into the containers, bags and boxes they were in. I have red marks and bumps from fruit flies landing on me and my skin reacting to the bacteria. Today 6/17/25 Shaye just looked me in my eyes and said I never brought these issues to them so here we are.
    • Initial Complaint

      Date:06/16/2025

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My lease appears to have been altered, they're refusing to accept paperwork for my daughter service dog because they dont believe shes disabled as its not a physical disability, their words. Asset living has failed to contact me after two weeks of calling daily about my property manager. She used her position of power to show up to my work and haze me and yell out her window negative things about me and continued to speak with my manager and give me threatening looks every time she saw me. My heat has been broken since April 2024, my balcony lock is broken and they refuse to fix that. They keep trying to evict me over late fees that appear out of no where as I pay my rent on time. They will add them on and then refuse to accept rent until said late fees are paid with no record of where they came from. Ive left voicemails with the regional manager, their supervisor, and the vice president and they have all failed to contact me once. I know I signed a month to month lease as we were planning on moving and suddenly its a 12 month lease so theyre about to take another almost 2k from me and no one from the company will help me resolve my issues and the property manager is to hostile to continue to work with.

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