Business ProfileforAvelo Airlines

The Orlando crew was unorganized and did not communicate. Although we were the first in line, we were one of the last to get through the line to check in. It appeared there were computer issues, but no one communicated it with us. There was a large group of workers standing at the front and a majority of them were looking at their personal cell phones. Once we got to the gate I alerted the man who seemed to be in charge, that we had a blind passenger and asked what our instructions would be for him. He cut me off and scowled when I said "blind". It appeared negatively judgmental. He very rudely told me that one person could go with my father (the blind passenger) to help him get on the plane. I did not need to be talked to the way this man did. Every time anyone would speak with him, passenger or crew, he rolled his eyes. When my dad did board the flight, he was aggressive with my dad, telling him to scan his ticket. My dad is blind. He could not see where to scan his ticket. The man aggressively grabbed my dad's hand and scanned his ticket. Later, my 23 year old son tried to board with his pre-paid carry-on. The man stopped my son and told him he did not pay for his carry-on, so would need to go back out and pay for it or check it. When we told him it was paid for, and my son showed his receipt, the man said "no you paid for a checked bag". My son had to go through quite a process to fix this issue. They were trying to get me to leave my son, and board the plane, but I had no trust and did not believe they were going to let him board. After the entire plane was boarded, my son's bag situation was resolved. This issue was caused by the people who initially checked us in, the ones who were not moving the line and were on their personal cell phones during our check in. I felt our entire family was disrespected by the man leading the Orlando gate crew. He was aggressive verbally and physically. I am sure there is video evidence of the issues I am presenting to you.