Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2024 we went to Gillman Chevrolet Harlingen to buy a 2024 Suburban. They didn’t have the color that we like (beige). They. Offered to bring one from a dealership in Seguin, Texas. They asked for $ 500.00 down to bring the vehicle to Their dealership in order for us to buy it. On January 12, 2024 in the morning we received a call from the salesperson (Yasmin) informing us that they had some issues at the dealership in Seguin (someone getting fired). Latter in afternoon, she call me again to inform us that the vehicles was not longer available but they had a vehicle available in color (grey). I told them that we were not interested in the color. Bottom line we paid to get a specific vehicle, they couldn’t provide it as they promised that fine just refund our money. This seems like they use deceptive practices to sell cars. Since the vehicle was not even in Seguin like they told me.

  Business Response

  Date: 02/16/2024

  On February 16, 2024, we spoke to Mrs. **** and informed her that the $500 would be refunded back to the credit card on 2.16.2024

  See attachments.

  Customer Answer

  Date: 03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:12/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Honda CRV 2012 model in June first week from Gillman Chevrolet in Harlingen. They
  explained to me that the car was in good condition. I drove for 2 months and from the 3 rd month onwards I
  started seeing engine light on the meter. I went to get a maintenance checkup and the service guy at
  ******* told me that the Engine was making some weird noise which was a bit concerning. I called the
  salesman and he mentioned that if you can drive just drive until it stops working. But even after that
  phone call, I visited Gillman Chevrolet in Harlingen and he said the same thing. Then after a couple of
  weeks, as the car was behaving lazy and it was not moving on pressing the gas, I went back to Gillman
  Chevrolet in Harlingen, and they told me to go to Gillman Honda *** ****** as they are specialized in
  Honda cars. Then the real game began, they told me that there are a lot of chronic problems I have
  (paperwork given by Gillman Honda *** ******) which should have been addressed before they sell the car to
  me. Then they also said the starter might be creating problems as the starter was not a Honda starter. I
  fixed 2 emergency repairs of many other chronic problems and spent ~$360. Then I went back to
  Gillman Chevrolet in Harlingen asked what we can do about all these chronic problems and the sales
  manager was showing the problems to me and said the Gillman Honda was overselling me, but it was
  not true. I can see the problems and he was lying straight on my face assuming I know nothing about
  cars, in fact, I made a mistake saying that I am driving for the first time and got a car for the first time. He
  then made a deal for 1 of many problems saying he will do half price i.e axle leak. Then on 11/08/2022
  the salesman told me to come over and he will exchange the car for no cost. When I went there, they
  began tricking me by giving me a trade-in price for my car i.e $7500 for the original cost of ~$16,000
  including ttl which was purchased in June's first week. They started showing me a car worth of $18, 000
  which is $3000 more expensive than the one which I purchased. They said that I will be losing just~
  $2500, but that is not true. Both the salesmen and the manager know that, but they had a plan. I kept
  on telling them I cannot afford a single dollar more than what I already spent on my car. Just for a quick
  summary, I paid $5000 down payment, 1050 or payments so far that equals to ~$6000 and I have~
  $10,100 left to pay off my vehicle. Now after making a calculation and everything they gave me a bill for
  the new car that was worth $18000 as ~$22,000. Now they have had the plan they are trying to
  convince us that we are losing only ~$2500 but in reality, we were losing much more than that according
  to the above summary I have given here. My request to Gillman Honda is to exchange my car for
  another similar car with no extra money as I received a car with many chronic problems which I cannot
  afford to get them fixed. They showed me a ~$18,600 worth car, I am paying ~16000 for my car, and I can pay
  the difference (~2600) and exchange the car. This is what the salesman told me on 11/8/2022 and he
  and his manager tried to manipulate us.

  Business Response

  Date: 12/13/2022

  This
  customer purchased a used 2012 Honda back in June 2022.  He purchased the vehicle as is with no
  warranty. 
  Three
  months later customer claims he is having problems with the vehicle.
  Our
  service manager has previously addressed the concerns with customer.
  We
  have offered to repair the vehicle, but the customer wanted to trade in and we
  could not meet the customer expectations
  
  As
  a goodwill gesture, Gillman is willing to assist the customer by repairing
  his vehicle.
  The
  parts that we have agreed to repair are; back rear strut, left front axle seal,
  crank and PCM sensors.
  
  
  Thanks,
  
  David
  *****
  Executive
  Manager
  Gillman
  Companies

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gillman Chevrolet Harlingen scammed my elderly parents out of a 2019 Chevy Equinox that they recently purchased. The car was only driven 400 miles when it began to misfire, so they brought the car back to the dealership. That was 3 weeks ago and the dealership has no ETA on when the car will be fixed. My parents do not have transportation to get to and from their doctor's appointments and are now stuck with a car payment but no car.

  Business Response

  Date: 10/06/2022

  ******* ******
  2019 Chevrolet
  Equinox
  Purchased unit
  on July 30th 2022 with 39,717 miles
  
  On September 19th customers came to our service department stating that vehicle was shaking when
  turned on plus the check engine light was on.  Car at this time showed
  40,499 which is 782 more than at time of purchase.
  
  On Sept 22nd,
  2022 our service department took in vehicle for diagnostic and found a misfire
  on cylinder #3. Technician then swapped injector and coil to see if misfire
  would resolve but  misfire on cylinder #3 continued so the next step was a
  compression test to check piston PSI and found oil on cylinder #3.  At this time
  engine tear down was required so customer was notified to get approval for the
  engine tear down.  Our service
  advisor attempted several times to communicate this information to Mr./Mrs.
  ****** but due to scheduled doctors and hospital appointments we did not
  receive office approval until Sept. 23rd 2022
  
  On Sept 26th 2022 technician began teardown on engine and once completed it was determine a
  new engine was needed due cylinder #3 wall scored. This was non repairable and
  required engine replacement.
  
  On Sept. 29th 2022 service advisor notified Mr./Mrs. ****** that a new engine was going to be
  required. The next step was to submit this claim to ******* ****** for approval
  of new engine.
  
  On Oct 3rd,2022
  Mr. ****** came and visited with our service manager, John T**** to get an
  update on his vehicle. Our service manager told customer that we were still
  pending approval from ******* ****** for the new engine and once we would get
  the approval we would notify customer.  Mr. ****** was happy to know of
  the progress but also inquired about a loaner. Mr. T**** explained that he
  would do his best to find a loaner for him. Mr. T**** told Mr. ****** that as
  soon as he would find a loaner that he would notify him.  Mr. ******
  understood the shortage of vehicles and would be waiting for Mr. T**** to call
  him.
  
  As of today,
  Oct 6th2022 we have not been able to secure a loaner however the new
  engine has arrived and is being worked for installation.
  
  Our goal is to
  complete the repairs by end of this week.

   

  David *****

  General Manager

  Customer Answer

  Date: 10/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.