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Find a Location

Carothers Homes, LLC has 1 locations, listed below.

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    Business ProfileforCarothers Homes, LLC

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/16/2012

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    new homes

    Business Details

    Location of This Business
    Harker Heights, TX 76548-7488
    BBB File Opened:
    7/7/1999
    Years in Business:
    45
    Business Started:
    4/2/1979
    Business Started Locally:
    4/2/1979
    Business Incorporated:
    4/2/1979
    Accredited Since:
    1/16/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Billi Jo Schilling, Secretary
    • Mr. Robert W. Carothers, President
    • Ms. Bonnie Waechter, Secretary
    • Mr. BJ Carothers, Vice President
    Contact Information

    Principal

    • Mr. BJ Carothers, Vice President

    Customer Contact

    • Ms. Bonnie Waechter, Secretary
    • Mr. BJ Carothers, Vice President
    Additional Contact Information

    Fax Numbers

    • (254) 519-1940
      Primary Fax

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    When I was showering, I heard noise coming from outside my home...when I got outside, it was two workers (who are contracted with Carothers) banging on the rock and mortar of my house near my garage. I asked the guy if he bothered ringing the doorbell or knocking on the door? He said, “No” (he assumed I wasn’t home). I told him he was therefore trespassing and I had a legal right to defend my property...and told him to leave. He didn’t seem to care. I told him that he was very disrespectful and unprofessional and the area he was “repairing” wasn’t even the area that I needed fixing. I had put in a work request order for the area UNDER MY PORCH to be patched...so I don’t know what he was doing. I have had problems and unpleasant incidents with this particular worker twice before. I want an apology from him and Carothers and in the future...the builder needs to ensure workers don’t set foot on my property, to do any work, w/out informing me first. This is unacceptable!
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Lawanda F.

    1 star

    07/14/2022

    We've been in our home built by Carothers since 01/2016. It was brand new with no previous owners when we moved in. From visual inspection everything seemed great, especially considering this is a new house so didn't expect there to be anything to worry about. About a year or so later is when issues started to arise. Master bed bathroom mirror fell off the wall, long crack down side of house, in foundation, garage came off track, grout on counters are separated from counter and walls, plumbing issues, cracks in different parts of the ceiling, ac burnt out but was fixed under warranty only to completely go out a year or so later (2022) in 100 plus degree weather. These are issues you wouldn't notice at move in. Meaning quality of house is poor. House wiring is faulty as well. Cannot plug in multiple items in the kitchen as the breaker will trip continuously. Only one bedroom gets cool when ac is working. Also, horrible separation of ground from house meaning the house had shifted but this was noticed probable year 3 in the house. Beautiful house built poorly and with cheap or poor quality installations and insulation of appliances, wiring, plumbing, etc... Should NOT be graded an A+ and should be sued. We will try to sell this house as the cost to fix the issues surpass the worth of the house in my opinion. To think I used my VA loan for this mess.

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