Business ProfileforSeton Medical Center Harker Heights

I was seen in the Emergency Room on 4/09/2022 for a fractured ankle. I was asked by one of the staff members for my I.D. and medical insurance card, which I provided. The staff member also took a photocopy of all my information. Not too long after being seen at Seton, I received a bill for the visit that took place on 4/9/2022. I called the billing department a few times with no answer and I left messages. I called again, got a live person, and gave my information again. Think this was all taken care of, I received the same bill again. At this point, I called my insurance carrier, who tried to conference call Seton to have them submit the bill to them, but no one answered. I also called in February of 2023 to have this issue corrected. Needless to say, I received a bill from a collection agency and when I called, they stated that Seton Medical Center placed in the paperwork that I never gave them any medical insurance information. My carrier conferenced and called the ***************** to pay the bill, but they would not accept the payment directly for the carrier now that it is in collections. My insurance representative told the collection agency Seton received payment for a bill they submitted, so they must have our information in order to receive payment. If there is another bill we will pay it. The collection agency representative said that I would have to pay the bill and try to get reimbursed from my insurance which probably won't happen because it has been over a year. Needless to say, this is an error on Seton Medical Centers ****************** that resulted in my credit score being affected. Seton Medical Center should remove this from collections, remove this negative information from my credit report, and submit it for payment from my insurance carrier.