Reviews

Review Details

• Review fromKay S

  Date: 07/30/2025

  1 star
  Poor **************** and Quality Control We recently purchased a replacement set of a whole-house water filtration system from Aquasana. After installing it, we noticed a significant issue: when making tea with the filtered water, the tea becomes murky. In contrast, using the same unfiltered water yields clear tea, which strongly suggests that the Aquasana filter is introducing something into the water.I called customer service and spoke with a representative named ********. She claimed the murkiness might be masked by chlorine in the unfiltered water. I explained that we boil the water before making tea, which would remove chlorine, so this explanation doesn't hold. I asked to speak with someone from their technical or scientific team who could provide a more informed explanation. ******** claimed she was the technical expert and further stated that Aquasana does not have a science or engineering department. This was deeply concerningit raises serious questions about the integrity and oversight of their filtration process.Eventually, she agreed to create a case and said someone from their scientific team would contact me. Unfortunately, no one ever followed up.We are very disappointednot only with the product quality but also with the lack of proper support and accountability. This experience raises serious doubts about Aquasanas quality control and customer service practices.

• Review fromAlberto F

  Date: 06/02/2025

  1 star
  Overpriced, poor quality products; terrible customer service Never subscribe for "Aqua For Life" that is just a rip-off, buy filters directly on ******

  Aquasana, Inc.

  Date: 06/03/2025

  Thank you for your review. We understand your frustration regarding the recent auto-subscription order, and we are sorry to hear that this experience has caused any inconvenience. Our subscription service is designed to provide ongoing access to your selected products without interruption. As part of this process, reminder emails are not sent before each shipmentthis has always been our policy to ensure consistency and timely deliveries. Because this order was processed according to the terms agreed upon during signup, were unable to offer a refund or provide a prepaid return label. Don't hesitate to reach out to us with any other questions or concerns. 

• Review fromJohn A

  Date: 02/14/2025

  1 star
  I have an RO under sink unit specifically an AQ 5300 that I've tried to order replacement filters for over the last 3 months. I cancelled the first order after 2 months when they said they were back ordered. I then bought them from ******* and they didn't work. I reordered them again from aquasana, paid them again, and they still don't have replacement filters. This company is the manufacturer of their own filters and still can't follow through on replacements. No excuses but they have no problem taking your money. They will not tell you upon purchase that they have no filters. Such a scam.

• Review frommark l

  Date: 02/10/2025

  1 star
  Aquasana is a dishonest seller. I placed an order on January 6th and it indicated shipment would occur around the 10th of January. Not only did it not ship, but when I checked the tracking, it indicated that it was at ********* and there was going to be a delay. It is now February 10th and they indicate they are late in receiving the units, and they will not be available until February 28th at the earliest. It is dishonest to charge people for a product you do not have and then to lie to them and tell them that it is in the system. There is no delivery date because they do not have the units. Stay away from this dishonest seller.

  Aquasana, Inc.

  Date: 02/11/2025

  Hello ****,

  We hope this message finds you well. First and foremost, we want to deeply apologize for the frustrating experience youve had with your recent order.

  We understand how disappointing it must be to have faced such repeated setbacksfirst with the item being out of stock, and then with the unfortunate situation of the order being lost in transit. We absolutely empathize with your frustration, and we recognize that this is far from the experience we want to provide our customers.
  

  Please rest assured that we have taken your feedback seriously, and we are actively reviewing how we can prevent this from happening in the future. Unfortunately, as you mentioned, the item is now out of stock again, and while weve already issued your refund, we understand that this does not fully address the inconvenience you've experienced.
  

  We truly appreciate your patience throughout this process, and we want to assure you that this issue is being treated with the utmost priority. If theres anything further we can do to make it right or if you have any other questions or concerns, please dont hesitate to let us know.
  

  Once again, we are deeply sorry for the frustration and inconvenience caused. Thank you for giving us the opportunity to address this matter.

  Thanks.

• Review fromC. R.

  Date: 02/01/2025

  1 star
  Purchased whole home system a year ago and just discovered this is NOT a water softening product as described in advertising as well as phone call I made before buying to verify what my needs were. I now have 3 ruined toilet bowls with permanent scarring of hard chemical water. Im furious and wish I checked BBB before I got ripped off! Now I have to figure out how to get this resolved

  Aquasana, Inc.

  Date: 02/03/2025

  Thank you for your email. We are sorry to hear you are having issues with your Aquasana system, we recommend contacting our technical support team to assist with any issue/questions you have at ************ option 1 from Monday - Friday 8 am - 5 pm CST. 

  C. R.

  Date: 02/07/2025

  I waited this long for that ridiculous response? If I got resolution from them I wouldnt be HERE! Seriously???

• Review fromAjay G

  Date: 12/10/2024

  1 star
  I instantly had buyer's remorse. My wife order the under-sink product and told me to watch the video explaining the installation. When I saw that the hoses were made of plastic and had unthreaded connections, I immediately became wary. I did more research and found lots of customers had problems with leaks and water pressure. I called Aquasana the very day my wife placed the order, asking them to cancel the order. They told me that they could not cancel the order and that I could get a refund, but would have to pay a 25% re-stocking/shipment fee. I knew they hadn't shipped the product and could circumvent delivery -- but they chose not to. I will discourage everyone I know from buying anything from Aquasana. They told me their systems were "down" and gave me other reasons for not being able to cancel the order. But it seems like they just wanted to process the transaction and didn't care about customer satisfaction. From many of the reviews below, I don't think customer satisfaction is a priority for them.

  Aquasana, Inc.

  Date: 12/12/2024

  Good Morning Ajay,
  
  We are sorry to hear the order was not able to be canceled. Upon reviewing our records, a solution has been provided and our Aquasana team has tried to contact you. Please contact Aquasana directly so that they can provide you with more details. We apologize for any inconvenience this may have caused. Please let us know if you have any further questions or concerns.  

• Review fromKein L

  Date: 11/15/2024

  5 stars
  I've had a minor (pressure release cap) and a major (tank leak) warrenty claims in the past 5 years. Both were handled quickly, easily, professionally, and with a lot of helpful information. Thank you!I'm looking at ***** *** comments below. Not sure why you cancelled your subsciption. I haven't found filters any cheaper, and maintaining a subscription keeps your warranty active. Also, if you have a subscription contract in place with a company, the bank will often automatically default to your new credit card -- not the company's fault. You have to ****** the contract with the company.

• Review fromDavid H

  Date: 08/20/2024

  1 star
  I want to cancel my filter subscription, but I cannot cancel online and their customer service line is only open 8-5 M-F. For an unrelated fraud transaction, the credit card number associated with the Aquasana filter subscription was canceled, so I assumed that Aquasana could not charge me anymore--problem solved? Somehow Aquasana got my new credit card number without me giving it to them, and they continued charging my new credit card number. I called my bank and had Aquasana permanently blocked from my account.Do not purchase a subscription from Aquasana.

  Aquasana, Inc.

  Date: 08/22/2024

  Hello *****, we are sincerely apologetic for the experience you had with us here at Aquasana. After looking into your account, we did discover that we were already in contact with you about cancelling the Water for Life subscription, which has since been cancelled. If youre open to discussing your experience further, please let us know a good time to reach out, and we will work to provide a resolution soon. You may also contact us directly at ************ Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at **********************************. 

• Review fromLorraine S

  Date: 07/16/2024

  5 stars
  I have been using aquasana for several years now and i have had call to use their customer service a few times - each time it has gone well. E-mail can be difficult to contact them over, but their phone service was polite, quick, and fair.I have had one mistaken shipment in what i suspect is over a decade of patronizing the company, and they replaced it quickly. Replacement parts once or twice. Again, quickly replaced. I will continue to use this company.

  Aquasana, Inc.

  Date: 09/11/2024

  Hello ********, thank you for your review. We appreciate your business and time as a customer of ********************. Please feel free to contact us with any future questions or concerns.

• Review fromBen B

  Date: 06/25/2024

  1 star
  I already posted a review about the filter casing that broke and created a flood on the aquasana website after they have refused to answer my email with questions. But then they have the audacity to respond to my post saying please reach out because we want to make things right, etc. (just as I see them doing to these posts below). Yet when I email them as their own email requested saying if you are sincere then here I am to talk, they don't even respond. So I'll let their lack of sincerity speak for itself. It's just not the kind of company you want to work with or should support.

  Aquasana, Inc.

  Date: 06/26/2024

  Thank you for reaching out to us ***! Upon reviewing your account, we were in contact on June 10, 2024 via phone call. We've informed you about our policy concerning the replacement of housings every 5 years, as stated in the system's manual. Here is the link where you can locate this information: *******************************************************************************************************************************************************
  
  To proceed with placing an order for the housings, we're waiting for your callback. If you have any additional questions or concerns or if you'd like to schedule a call to place the order, please let us know your availability with a good phone number and suitable time. We're eager to resolve this matter promptly for you.