Business ProfileforTexas Toyota of Grapevine

I purchased a brand new platinum Toyota tundra in August, the truck was over $60,000. When I bought the truck I was provided 1 key. The dealership and sales person (*****) told me a second key would be mailed to me because of a key shortage. In December I bright my truck in for either a recall or service. At that time the service department provided me with a key fob, but not the second part of the fob. They told me to go home and see if I have the second part at home, if not call and let them know. I never recieved the second part of the key at the time of purchase. I called back and they said it would be a $43 charge. I called Toyota corporate, explained the situation, they said no keys were given out at that time. We 3way called the dealership and spoke with ****/***** in service. He argued I was given a fob and I lost the key and need to buy it. Corporate Toyota reinforced no keys were given out on the phone. ***** transferred us to sales because he couldnt help. Sales transferred us back to service because they couldnt help. ***** was upset, said he couldnt help and hung up. Months later I get the image attached in the mail confirming no keys were given out and I need to get one from Toyota. I still have the key fob you provided me, and would like the complete key. The run-around that we went through was absolutely awful and poor service. I am a life long Toyota customer, but will not buy from this dealership again.