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Business Profile

New Car Dealers

Graff Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased a vehicle one year ago in August 2023. Since then my check engine light has come on twice, and my vehicle has been in Graff Chevrolet from April ****** to November 2024. Not even a year after purchasing the vehicle I was having engine problems. And now today February ******* my check engine light is on again. No one is helping me with trading the vehicle in since I am upside down. I am upside down because I purchased *** and extended warranty, good thing I did because look at what it is costing me. I would like to ****** this deal, and be reimbursed. I was pregnant when I purchased this vehicle and because of the amount of stress I was under I had severe complications in my pregnancy and was at risk of losing my job. Now I am risking my job again because I have to miss work due to having to take my vehicle to the dealership again. When I went back in October to trade my vehicle in, the manager ****** I believe was his name said Im not helping her anymore. How ridiculous. This place sells lemon vehicles and I suggest never shopping with them again. ********* ********* ************ 2022 Chevrolet trailblazer Vin: KL79MPS23N006516

    Business Response

    Date: 03/10/2025

    We regret that Ms. ********* is having trouble with her car.  We reached out to her and went over the options to trading her car.  At this point she choose to keep her car.  If she ever needs help with her car we are here to help.

     

     

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Chevrolet Suburban, and when the vehicle was brought to the house, i had a flat tire within a week. I went to the tire shop and they advised that the tire was good but that the rim had a slight crack in the rim and this is where i was losing air. This is the same rim that i had the service department change due to wear and tear on the front passenger tire. The tire shop put glue on the crack temporarily until i either repaired or fixed the rim. I believe what happened is that the service department put on a new tire, and i believe this rim might have gotten damage in the process and/or dropped when putting the new tire on. I am asking for the service department to fix, repair, or give me a new rim in exchange for the rim with a crack on there.

    Business Response

    Date: 02/04/2025

    We have been in communication with the customer.  he has been out of town.  When he returns, we will take care of the wheel. we don't know what happened to the wheel, but we want him happy!

     

    Customer Answer

    Date: 03/05/2025

    this dispute has been settled as Graff Chevrolet provided a new rim for the suburban. 

    no further action is needed and Thank you!

  • Initial Complaint

    Date:12/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased every car *** had since 2007 from Graff Chevrolet. I lease mostly. The last time I leased a vehicle, I felt that the service was going down. But as a single woman, I wanted to trust the salesperson that I thought would take care of me. I leased a 2022 vehicle and I paid to have the sealant put on the car (it comes as a package so I cannot choose to buy insurance (for wear and tear) if I dont purchase that also. ?? I am pretty sure (and so is my boyfriend that washes my car) that NOTHING no sealant was put on the car. I had to turn in that vehicle and either lease or buy a new one. I went back to Graff thinking I could maybe trust my salesperson and while I was supposed to get a higher model. The car looks like c*** AND no one has called me to set up a time to get the sealant done. I am not going back to them. AND probably would tell everyone else to think about it. One would think they would want to care of their repeat customers ?????. Guess not and taking my business elsewhere..

    Business Response

    Date: 12/30/2024

    Ms. ****** has the wrong Graff Chevrolet.   She is in ********, and we are in ******   We have nothing to do with that vehicle.

     

    Customer Answer

    Date: 12/30/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a truck there in March they said everything had been inspected and nothing was wrong with the truck. We leave the lot and the transmission is messing up and now a major oil leak even after taking the truck up there again and then saying everything is fine.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account number with ****************** is ***********. Date of purchase: 12/9/23 Vehicle Make And Model: 2021 ****** Rogue AWD Various Issues with the vehicle including:CVT Errors Front USB Port requires replacement Clicking sound when applying brake Button for adaptive cruise control loose on the steering wheel Shitfer selector needs to be replaced Blind spot indicators are faded and need to be replaced I paid $1,500.00 down for this product. Payment was made by credit card. I contacted ************************* on January 19, 2023, and explained that the product was unsatisfactory. **** was emailed on 1.19.23 and provided with a copy of the invoice given to me by *********************************, the automobile manufacturer I was referred to. When I spoke with **** it was explained to me that he would speak with whomever is in charge of extended service contracts at Graff Chevrolet. Based on the outcome of that conversation, it would be determined if repairs would be made to the vehicle, or if I would be provided with a replacement. Failure to receive an appropriate response to this problem has prompted me to write directly to you. Given the various issues that I have had with the vehicle prior to 30 days beyond the purchase date, I have had to submit the vehicle for repair no less than 4 times for inspection and repairs. The vehicle was sent to ********* for break inspection on a couple of occasions, and to ********************************* a couple of times as well. The vehicle was kept by ***************** for repairs for almost 3 weeks starting from the 3rd of January. This has created hardships for me as I use it for transportation to and from work primarily.

    Business Response

    Date: 02/13/2023

    We regret that **************** has had issues with his car.
    We will try our best to trade him out of this car if that is what he wants.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If 0 stars could be given, I would do it, I gave my money from Down Payment 4K, and I had my good credit 700 points since I bought my truck the first day from Mrs. Madison and the used car supervisor Carlos told me that he could not do anything that That truck was good and it turned off, then they gave it to me saying they had nothing, and again a month they let me down when I call them they tell me they can't do anything and they send me to Don Davis in Arlington. The truck had a damaged alternator, the computer and the battery, they were there from May 22 to September to give me my truck and it didn't last a month to be fixed and the alternator and the water pump were damaged again, it lasted two more months and they delivered it to me and not even in 3 days did it damage again, it's frustrating because I haven't had that truck for even a year now in January it's going to be a year and I've already fixed more than 2000 dollars worth of parts I lost my job, they haven't given me Not even a vehicle, what they want is for me to get another car when I still have to be there and I've been paying for it without being able to not damage my credit, I'm going to take this to the customer's complaint because it's too much of a hoax, don't be fooled from this dealer or do business with them.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 7, 2023/01/02) */
    We regret that Mr. ***** has had trouble with the truck he bought. The truck is a Dodge truck with 137,000 miles. He didn't purchase a warranty so therefore there is no coverage for the repairs that are needed for this higher milage truck. Don Davis has performed the repairs on this truck therefore they should stand behind the repairs that they did.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/28/2022 I went to pick up my truck after a transmission repair which cost thousands of dollars. I was informed the repairs have been completed and I could pick up my truck. As they drove out the back of my camper looked as it was broken into. The back of my bumper also had deep scares. I informed Manager *************************** that my truck had been vandalized in their care. ******* informed me that the lot is not responsible I would need to contact my insurance. I notice they keep my truck outside and there were 3 camera's in the back pointed at the cars. This is bad for the consumer to pay thousands of dollars and their car is not protected in their care.

    Business Response

    Date: 12/19/2022

    we regret that ********************** truck was damaged while at Graff Chevrolet. We have the customer sign a disclosure that we are not responsible for damage or theft of vehicles while they are on our lot just like if you were at ******** The reason one has insurance is for this exact situation.

    Customer Answer

    Date: 12/20/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I signed the release when I picked up my truck. The damage was already done..Before I signed the disclosure. They knew it was damaged

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grandson purchased car, 2011 Chevrolet Camaro, on 9/27/2022 from Graff Chevrolet. I co-signed for him. On 9/29/2022 the engine started knocking. Checked the car and it had no oil. Added 5 quarts. The next day 9/30 he called the dealership and was told to bring it in. The car wouldn't start & was towed to dealership. When he called back was told they could not check the car until 10/5. Called every day and each time was told by "Dean" sales manager that he was still waiting on diagnostics from the service department. On Saturday 10/8, we went to the dealership to check. Talked with Dean and was told the engine was blown but was still waiting a full diagnosis, from the service department. According to Dean, the manager of the service department would be in on Monday, 10/10.
    Went back to the dealership on Monday, talked to Dean and he referred us to the service department. Again stating the engine was blown. We went to the service department and was again told the engine was blown. Mileage on the purchase order showed 152268 went bought. On 10/10/2022 mileage per the service department was 152499. According to the service department there was no oil leaks, and the car did not have too much oil. The service person (female) said there was nothing she could do and we could talk to the manager of the service department, Malcolm S*****. But he had already left for the day but would be back on 10/11 at 7:30am. The estimate to repair the engine was $5270. We again talked to Dean and he referred us to his manager as well as Malcolm and both would be in on 10/11. We looked at the copy of the carfax which showed the oil had just been changed before being sold, but the mileage on the carfax showed 152535?
    On 10/11/2022 again went to the dealership, talked to Malcolm. When mentioned that we had been told my grandson had blown the engine he stated how having driven only 200 miles. After calling every day for past 2 weeks, now saying car is only worth $2500 (paid $10500).

    Business Response

    Date: 03/01/2023

    Business Response /* (1000, 11, 2022/12/14) */
    We swapped the customer out of the camaro and the customer is happy!


    Consumer Response /* (2000, 13, 2022/12/15) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Car was swapped out as stated

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made mutiple requests to the Dealership requesting itemized listing for charges. As of today, 27Sep22 still have not receive reply to any of my requests.

    I purchased a new 2022 Chevrolet Tahoe on 02 July 22 at Graff Chev. **** ******* Street, Grand Prairie, TX XXXXX.

    Per the contract, the total amount that were financed $76,156.03 by Truist Bank.

    This is my 2nd and final requests, for detail itemized documentations for (3) miscellaneous charges I paid for through my (3) credits
    Cards total to $10,000.00.

    Please note the listed below transactions where actions are needed ASAP.

    $1,200.00 Debt cancellation Agreement Fee Paid to the Seller
    $6,800.00 Premier for Service Contract
    $2,000.00 Premier -Maintenance for Maintenance Plan

    Please send the requested documentations via this e-mail at **********@yahoo.com.

    If your Dealership, Graff Chev. In Grand Prairie, TX can't provide, please issue credits to my credit cards ASAP.

    Business Response

    Date: 12/29/2022

    Business Response /* (1000, 8, 2022/10/14) */
    We have sent a second copy of her paperwork.


    Consumer Response /* (3000, 10, 2022/10/17) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Graff Chevrolet have not provide the requested itemized details for each miscellaneous charges.


    Business Response /* (4000, 12, 2022/10/19) */
    Her paperwork has been explained to her and her husband. Even highlighted specific areas. She has a second set of her paperwork. There is no more we can do to explain the paperwork.


    Consumer Response /* (4200, 14, 2022/10/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Graff Chevrolet have not provided detail itemized listing for (3) miscellaneous charges. Only lump sum was listed.

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new 2022 Tahoe LT vehicle from Graff Chevrolet on 02Jul22 with 20" factory wheels & rims (see exhibit 1)
    On the same day/visit, I requested to order 2022 Tahoe RST factory 22" wheels & rims (see exhibit 2).
    On Saturday, 30Jul22 I dropped off the vehicle and picked it up approx. 3:30 p.m. the same day with (exhibit 3) 22" wheels & rims.
    On Tuesday 02Aug22 afternoon, I took the vehicle back to Graff Chevrolet spoke to the Sales Manager and sale man stated those were not the wheels & rims I ordered. The 22" wheels & rims caused the vehicle to drive like a DUMP TRUCK, jumping and the steering was not straight. To please take them off because I could not drive a new vehicle in those HARSH conditions. To put the factory 20" wheels & rims back on the vehicle.
    They took the JUMPING JACKS 22" wheels & rims off the vehicle overnight on 02Aug22.
    Graff Chevrolet keep the 22" wheels & rims and said nothing to me reference the issues.
    I have requested multiple times to please issue credit to my account for $6,900 for the purchase of the 22" wheels & rims.
    It has been over 14 days and still have not receive credit or communication from Graff Chevrolet.

    Business Response

    Date: 11/30/2022

    Business Response /* (1000, 5, 2022/09/02) */
    The $6900 check has been mailed to the lien holder.


    Consumer Response /* (2000, 7, 2022/09/07) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Accept only if a refund check for $6,900 was mailed to my Lienholder. Per Graff Chevrolet, stated a refund check was mailed on 02Sep22 to my Lienholder. As of today, 07Sep22 a refund check was not receive to my Lienholder. I will address the issue again if refund was not receive with the next 7-10 days.


    Consumer Response /* (3000, 11, 2022/10/06) */
    I have made mutiple requests to the Dealership requesting itemized listing for charges. As of today, 27Sep22 still have not receive reply to any of my requests.

    I purchased a new 2022 Chevrolet Tahoe on 02 July 22 at Graff Chev. *******************, *************, TX *****.

    Per the contract, the total amount that were financed $76,156.03 by Truist Bank.

    This is my 2nd and final requests, for detail itemized documentations for (3) miscellaneous charges I paid for through my (3) credits
    Cards total to $10,000.00.

    Please note the listed below transactions where actions are needed ASAP.

    $1,200.00 Debt cancellation Agreement Fee Paid to the Seller
    $6,800.00 Premier for Service Contract
    $2,000.00 Premier -Maintenance for Maintenance Plan

    Please send the requested documentations via this e-mail at ********************.

    If your Dealership, Graff Chev. In Grand Prairie, TX can't provide, please issue credits to my credit cards ASAP.


    Business Response /* (4000, 13, 2022/10/07) */
    All the documents have been resent.

Graff Chevrolet is NOT a BBB Accredited Business.

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