Business ProfileforGed's Floor Store

The Engineered Stone Pebble pictured in the uploaded photo was purchased from GED Flooring, *************, ** location. The Engineered Stone Pebble was installed in my new shower floor, months later the product begin peeling and breaking apart. I contacted the installer, explained the problem and to ensure it wasn't an install problem, the installer agreed to reinstall the same product. Once again, the product begin peeling and breaking apart. The installer came out again for another assessment and determined that the problem was definitely the product. The product is defective and no amount of re-installing the same product is going to solve the problem. I went back to the same GED location and spoke with the manager ***** and another rude store employee and asked for a refund for the product. The store manager told me they would come out for an inspection. They called once and left a message. I immediately returned the called, only to be told the manager was unavailable. I have called several times since that first call and have been told numerous times that they will come out for an inspection, however, they continue to not show up the dates they say they will come out for an inspection and they continue to not be available for an inspection. This lack of attention demonstrates their lack of seriousness and concern for the defective products they sell. Due to the defective product they sold me, my newly remodeled shower floor is damaged and is in need of a repair , with a new and different product with a 3rd install. I am requesting a full refund for the defective product. This problem with the **** ************* location and store manager and employees, has several other similar complaints from other consumers relating to reimbursement.