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Business Profile

Roofing Contractors

Ridgeway Roofing Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed an estimate/contract with Ridgeway Roofing Solutions LLC on March 19, 2024 to install a metal roof on our residence located at *********************************** , *****************, **. ****** ******/ managing partner and primary contact of Ridgeway Roofing Solutions was payed $8252.63 on May 13, 2024 for a down payment to secure materials. After over 30 attempts on phone calls, text messages and emails I have not been able to receive services or a refund. I have sent certified letters to the address listed on the estimate as well as the registered business filing address in ******* demanding a refund. The letters sent to the Granbury address were returned noted forwarding address expired. Also sent same letter to ****** ****** and ****** ****** (managing partner) on their ******** and business page, and further contact was blocked and/or business page deleted after letters sent.

Ridgeway Roofing Solutions LLC is NOT a BBB Accredited Business.

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