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Find a Location

Milestone Electric, A/C, & Plumbing has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Milestone Electric, A/C, & Plumbing

      2360 Crist Rd Ste B900 Garland, TX 75040-3714

      BBB Accredited Business
    • Milestone Electric, A/C, & Plumbing

      1920 Hutton Ct STE 200 Farmers Branch, TX 75234-9021

      BBB Accredited Business
    • Milestone Electric, A/C, & Plumbing

      2901 N Central Expy STE 102 Plano, TX 75075-2353

      BBB Accredited Business
    • Milestone Electric, A/C, & Plumbing

      2302 113th St STE 300 Grand Prairie, TX 75050-1246

      BBB Accredited Business
    • Milestone

      1802 Industrial Blvd Ste 3 Colleyville, TX 76034-7744

      BBB Accredited Business

    Business ProfileforMilestone Electric, A/C, & Plumbing

    Plumber
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.81/5stars

    Average of 318 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2004

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Milestone Electric, A/C, & Plumbing has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Milestone Electric, A/C, & Plumbing

        2360 Crist Rd Ste B900 Garland, TX 75040-3714

        BBB Accredited Business
      • Milestone Electric, A/C, & Plumbing

        1920 Hutton Ct STE 200 Farmers Branch, TX 75234-9021

        BBB Accredited Business
      • Milestone Electric, A/C, & Plumbing

        2901 N Central Expy STE 102 Plano, TX 75075-2353

        BBB Accredited Business
      • Milestone Electric, A/C, & Plumbing

        2302 113th St STE 300 Grand Prairie, TX 75050-1246

        BBB Accredited Business
      • Milestone

        1802 Industrial Blvd Ste 3 Colleyville, TX 76034-7744

        BBB Accredited Business
      Headquarters
      2360 Crist Rd Ste B900, Garland, TX 75040-3714
      BBB File Opened:
      11/1/2004
      Years in Business:
      14
      Business Started:
      5/30/2009
      Business Started Locally:
      5/30/2009
      Business Incorporated:
      5/30/2009
      Accredited Since:
      11/1/2004
      Type of Entity:
      Corporation
      Number of Employees:
      251
      Alternate Business Name
      • Milestone Electric, Inc
      • Milestone Electric
      • Milestone Air
      • Milestone
      • Milestone Plumbing
      Hours of Operation

      Primary

      M:
      12:00 AM - 11:30 PM
      T:
      12:00 AM - 11:30 PM
      W:
      12:00 AM - 11:30 PM
      Th:
      12:00 AM - 11:30 PM
      F:
      12:00 AM - 11:30 PM
      Sa:
      12:00 AM - 11:30 PM
      Su:
      12:00 AM - 11:30 PM
      Business Management
      • Ms. Lauren Pelegreen
      Contact Information

      Principal

      • Mr. Gus Antos, President

      Customer Contact

      • Mr. Gus Antos, President
      • Mr. Joe Decaria, Manager
      • Mr. Mark Robison, Vice President
      • Mr. Constantine Antos, Owner
      • Ms. Lauren Pelegreen
      Additional Contact Information

      Fax Numbers

      • (972) 526-5900
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/04/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I paid my Milestone Mastercard on March 30th and April 1st. I was traveling and only wanted to use this card for gas and meals. The company decided to hold one transaction for 14 days and the first one went right through. No phone calls, communication, or anything. I went to use the card and even though I would/should have a credit limit available, my card was declined until the 16th of April, the day after my next payment was due. They assumed the next payment was not good.
      Read More

      Customer Reviews

      318 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Patrick D

      1 star

      02/27/2024

      Get a second opinion before performing any work with Milestone. They came out and told us we needed a new HVAC system and the conveniently they had excess inventory so they could give us a "great" deal. Subsequently we had 2 other companies inspect the unit and they found absolutely nothing wrong with the unit.

      Milestone Electric, A/C, & Plumbing Response

      02/28/2024

      Hi *******, thank you for bringing this to our attention. I am so sorry this was your experience with us. We strive to always serve with the full integrity and provide the highest quality of service. I have made my HVAC management team aware of this and they have looked into the situation and left you a voicemail in hopes of discussing this with you. We look forward to speaking with you and ensuring you are fully cared for. If there is anything further you might need assistance with, please call ************ and ask for our Customer Relations team.

      Local BBB

      BBB serving North Central Texas

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