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Important information

• Additional Info:

  On July 20, 2023, BBB notified Aids for Recovery, Inc. of concerns in consumer complaints regarding the company’s marketplace practices.

  Specifically, BBB identified a pattern of complaints where consumers alleged that Aids for Recovery, Inc:

  • Falsely charged their insurance and/or Medicare for a continuous glucose monitor that was never requested, received nor necessary to their health.

  • The business charged for the supplies over several months.

  • The consumer is not a customer of, has never heard of, or done business with this company or is in the state of Texas.

  • Consumers were unable to contact the business over the phone and any messages left were ignored and/or the business is now closed.

  BBB has verified with the Texas Secretary of State that Aids for Recovery, Inc. remains active, indicating its ongoing authorization to conduct transactions.

  Additionally, a visit to their Garland-location shows their storefront still has their business name up front but is for the most part empty with a sign on the front door indicating “not open to general public.” However, their website remains active.

  BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.

  Aids for Recovery, Inc. was not responsive to the consumer complaints nor any of BBB’s inquiries regarding the pattern of complaints and the investigation was closed on August 14, 2023, as failed to respond.

  Per the Federal Trade Commission, here’s what to do if you get one of these bills:

  • Report it at ReportFraud.ftc.gov

  • Check your Medicare Summary Notices (MSN) and Explanations of Benefits (EOB) to see if your account was billed. Statements are available by mail or online at Medicare.gov. Look for services, products, or equipment Medicare paid for that you didn’t get. Do the statements show any double charges, or things you or your doctor didn’t ask for?

  • If you suspect Medicare fraud, call your healthcare provider or Medicare plan and ask for an explanation. If you aren’t satisfied with their response, call your local Senior Medicare Patrol for help filing a report or call Medicare at 1-800-MEDICARE

  • Report Medicare fraud to the Health and Human Services Office of Inspector General online or at 1-800-HHS-TIPS (1-800-447-8477). It helps them track down the scammers and try to stop them.