ComplaintsforMLS MY Home

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I tried to create an MLS listing for my ******* beach property. I created a username and password. The next step was payment. When I entered my credit card information, an error message appeared and I couldn't go any further. I tried logging in and I was not recognized as a person with a username and password. I received a receipt for my $99.95 payment yet I haven't created a listing, haven't been able to log in, I haven't been successful in reaching anyone. I have sent several emails and inquiry and there has been zero response to my emails and inquiry. To make this right, I need my money to be refunded ASAP. I have a receipt for the transaction.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have attempted multiple times (at least 1 dozen) to contact the company without success. I paid for a service which I did not receive. I paid to have my home listed on the MLS, however the company that was contracted to list the home could not do so and I have asked for a refund. No contact with MLS MY HOME has been made because they refuse to answer calls or voicemails.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Wednesday September 29, 2021, I started an online process to list my home thru MLSMyHome.com as a flat fee For Sale By Owner. Knowing that the business states on their web page that no fee will be charged until the listing actually gets listed on our local MLS. Well in a matter of minutes, long before the sign up process was completed, my debit card on our bank account was charged with the expected full charge of $184.95. I received a emailed receipt immediately and verified thru my bank of the charge. I did not complete the process of getting this listed. And then on Oct 2, 2021 I received a email reminder notice to proceed with the documents and signing. I immediately went into the link that was given and submitted a "Declined To Sign" response. I have since sent them many request for my refund of the $184.95. And then on Oct 22, 2021 I sent them a very detailed letter with 6 attachments documenting everything and requesting my full refund. My home at 1705 E Broadway was never listed on our MLS and I want a full refund from MLSMyHome.com.

  Business response

  02/24/2022

  Business Response /* (1000, 9, 2021/12/23) */ The customer agreed to our terms of use policy when ordering. Please review the web site. Consumer Response /* (3000, 11, 2021/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "MLS My Home" web site clearly states you will not be charged until your home is listed on your local MLS listing. My home listing was never approved to be listed on "MLS My Home" and it never was. I requested a full refund at that time and I am still requesting a full refund. This "MLS My Home" place is a scam and I have read many other reviews online of customers calling it a scam. Seeing their response to my BBB complaint has renewed my interest to see that I get this refund or call them out as a Scam. Business Response /* (4000, 15, 2022/01/26) */ The customer agreed to our terms of use policy when ordering. Please review the web site. We do not offer refunds. Please read our Terms of Use Policy, that they agreed to when they proceeded to sign up. They signed up as By Owner and were matched with a Flat Fee MLS Broker. A refund will only be issued when the MLS is not available in a customer's area. Consumer Response /* (4200, 17, 2022/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is plane and simple. Their site reads, there will be no charge until the MLS listing is complete. It was never completed and it was never posted on any MLS site. But we were immediately charged the full charge. I've attached a pdf with a receipt of the charge and a screen shot copy of their web site where it reads there will be no charge until the Listing is completed.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid $184 for listing a property, took payment on card - no email, no phone number, no texts or any communications have been done with me. I can't reach anyone by phone or email or chat - nor my house has been listed., but took the money from my CC i am upset and I have placed a dispute on my CC for the charge, Question: How can US FCC or BBB or govt. allow this site still to exist that is fraud and scam, causes losses to people. Must be be shutdown and brought to justice!

  Business response

  12/06/2021

  Business Response /* (1000, 5, 2021/10/08) */ The customer agreed to our terms of use policy when ordering. Please review the web site. We do not offer refunds. Please read our Terms of Use Policy, that they agreed to when they proceeded to sign up. They signed up as By Owner and were matched with a Flat Fee MLS Broker. A refund will only be issued when the MLS is not available in a customer's area.

• Initial Complaint

  09/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I listed my property on 08/10/21. Their add states that they are a direct broker company but I could not find any license number on their web site and they are not responding to my emails. This is a false advertisement as they subleased ListWithFreedom.com to list my house in MLS. After I found out that they are not direct brokers and since I've had very bad issues with ListWithFreedom.com in the past, on 08/11/21 I requested the refund but they refused it even though my house was never listed in MLS. Since the service was not provided, they unlawfully hold my money. I requested the refund within the specified time in their agreement. This is not only the false advertisement but also unlicensed practice and violation of their own terms of agreement. The terms of their agreement state: "Before you are syndicated, you may request a refund of your MLS listing fee. You may request a refund, up to 10 days from your purchase date".

  Business response

  12/06/2021

  Business Response /* (1000, 7, 2021/10/07) */ The customer agreed to our terms of use policy when ordering. Please review the web site. We do not offer refunds. Please read our Terms of Use Policy, that they agreed to when they proceeded to sign up. They signed up as By Owner and were matched with a Flat Fee MLS Broker. A refund will only be issued when the MLS is not available in a customer's area.

• Initial Complaint

  08/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 11, 2021 I paid MLSmyhome.com $184.95, a flat fee, for an MLS number and was told that I would be contacted by a local agent who would actually input the listing into the MLS once I filled out the paperwork and sent it back. The local realtor who contacted me told me I would need to pay him 1% commission for his services. When I asked him if he could just do the MLS and not do anything additional services such as contract review or negotiations, he said that I would need to list my house for sale by owner on Zillow. He told me that if I didn't pay him 1% he wouldn't do the MLS for me. MLSmyhome.com advertises that it is a flat fee service. They state that there are no additional fees unless you choose to add on additional services. I tried to contact the company via phone, online messaging and email with no response. I have been in contact with the local agent who received my information from MLSmyhome.com. I have been scammed and want a complete refund.

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/08/18) */ The customer agreed to our terms of use policy when ordering. Please review the web site. We do not offer refunds. Please read our Terms of Use Policy, that they agreed to when they proceeded to sign up. They signed up as By Owner and were matched with a Flat Fee MLS Broker. A refund will only be issued when the MLS is not available in a customers area. Support *******@mlsmyhome.com MLS My Home.com Consumer Response /* (3000, 7, 2021/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not matched with a MLS broker who would do my MLS for the flat fee I paid. I was told that I would have to pay a percentage of the sales price to the listing agent, thus making it no different than using a real estate agent to list my home. I wanted a for sale by owner with an MLS. I paid the business a flat fee to get the MLS by a local agent, however that local agent did not provide me with that service, thus I did not get the service that I provided. See their website, it states: "Our licensed real estate agents can place your home in the MLS. We have a national network of experienced flat-fee MLS agents who will prepare the paperwork and place your home in your local MLS. They do not charge a commission; your only cost is a one-time fee for the service. All calls about your listing will be forwarded to you directly and quickly" It also says on their website: "Instead of paying the "listing portion" of the commission (3% of the gross sales price of your home) you pay a flat rate listing fee."

• Initial Complaint

  05/18/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I listed with PropertySystems to list me on MLS on May 5th, After reading all the bad reviews and them not correcting the misinformation and misleading information on my house i sent a letter to cancel the contract 5/17. The agreement state i can cancel and pay 60.00 as long as i don't have a contract on my house. I have only been listed with them 12 days, When i sent email and letter requesting cancellation i got a response that i have a contract on my house so i cant cancel. This is an untrue statement. When i ask to show me anything that there is a contract on my house i get no response. I want to take my house off the market make some repairs and place it back o the market using a actual realtor. These people are scam artist along with Buyowner. I want them to unlist me immediately. I want out of this contract i have no buyer for my house and it is not under contract. There was this promise that i would get buyers using this service and i'm getting nothing. They lie.

  Business response

  07/02/2021

  Business Response /* (1000, 5, 2021/05/19) */ We are not Property Systems.

• Initial Complaint

  05/03/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I requested to list my property as land for sale because it is zoned MF and has development potential and value that far exceeds is value as a SFH. Instead, MLS MY Home listed it as a SFH which does not target the property to the developers I was hoping to gain the interest of. When I called to ask for the property to be relisted as land for sale, the agent was rude, refused to explain why he unilaterally changed the substantive nature of the listing and hung up on me. His conduct was unprofessional and unacceptable. I twice contacted MLS MY Home by using their email contact and chat functions. I requested a refund and to remove the listing. I received zero response. I then tried to call at the address listed here only to discover that according to the landlord, MLS MY Home left the building a long time ago, but inappropriately uses the prior address as its address of record. Second, I checked the Texas RE Dept. MLS MY HOME.COM LLC license expired 06/30/2017.

  Business response

  08/26/2021

  Business Response /* (1000, 5, 2021/05/07) */ The customer agreed to our terms of use policy when ordering. Please reveiw the web site. TERMS OF USE By continuing, you agree to the terms of use policy of this site and its services. METHODS OF PAYMENT. With the authorization You provide through this Website, or through Alternative Payment Channels ("Authorization"), your credit card will be charged or the bank account You have designated will be debited (either via one of the debit card networks by using Your ATM/debit card or via the Automated Clearing House ("ACH") electronic payment system). Depending on the Payment options selected by the Biller, You may schedule either one-time or recurring Payments. The Payment screen(s) You access for Your Biller will indicate which Payment options are available. Pursuant to the information and Authorization, your credit card will be charged or the bank account You have designated at the time and in the manner, You have authorized (either ATM/debit card or ACH) will be debited to make Payment to the Biller. We will process Your Payment to the Biller through an ACH credit to the Billers designated bank account, together with the Payment information pertaining to Your Payment. Each time You use the Service You agree that Authorize.net, acting on behalf of the Biller, is authorized to process your Payment and facilitate the charging of your credit card or debiting Your designated bank account for the amount of Your Payment and any Convenience Fee that You have agreed to pay and any other applicable fees. You agree not to make a Payment that exceeds Your limits on Your bank card account, transfer limits, or the balance of Your bank account (including any overdraft allowances by Your financial institution). Your agreement with Your bank card issuer and/or financial institution where you have Your bank account governs use of Your bank card and/or bank account, and You must refer to that agreement to ascertain Your rights and liabilities as an account holder or cardholder (which for a credit charge may include a "cash advance" fee). https://mlsmyhome.com/default.asp.pg-HowItWorks101 https://mlsmyhome.com/default.asp?pg=TermsandConditions Consumer Response /* (3000, 7, 2021/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mlsmyhome.com has never contacted me regarding the unprofessional conduct of their agent, explained why the property listing was changed unilaterally or to my knowledge provided a refund. We expect a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩