Reviews

This profile includes reviews for Flycheapestonline.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flycheapestonline.com

  13129 Cool Meadow Dr Frisco, TX 75035-0930

• 

  TheTravelMakers.us PCM TRAVELS US LLC

  10685 Hazelhurst Dr Houston, TX 77043

Review Details

• Review fromGRISELDA G . V

  Date: 07/29/2025

  1 star
  NEGATIVE 100 THAT IS HOW IM GOING TO BEGIN. I WAS FORCED TO PAY A FEE IN ORDER TO GET BOARDING INFORMATION. WHEN MY TICKETS (MY FAMILY AND MINE) WERE PAID FOR ALREADY. SOMEHOW THIS "FAKE COMPANY" INTERCEPTED MY PHONE CALL WITH THE ORIGINAL COMPANY I PURCHASED MY TICKETS AND FORCED ME TO PAY ******* FOR 4 TICKETS. THEY CLAIMED THE TICKETS WERENT FULLY PAID FOR. HIS WORDS WERE. YOU WANT TO GET IN THE PLAIN?? THEN PAY. YOU DONT WANT TO PAY?? THEN STAY. SO I HAD TO GET IN THE ****** WE WERE ON OUR WAY TO MY DAUGHTER'S WEDDING. I MADE PHONE CALLS TO INVESTIGATE. THEY SAY WAIT 48HOURS TO GET A REFUND. NO REFUND HAPPENDED. THEN I CALLED AGAIN AND THEY SAY NO. NO REFUND. DONT KNOW WHAT TO DO AT THIS POINT. I FEEL PLAYED.

• Review fromPhilippe C

  Date: 06/27/2025

  1 star
  WORST company ever fraudulent and scam be careful When we booked then we called and they said that price not available anymore then 3 times a day they were calling to offer other prices a high price it's just SCAM then they charged for cancellation fees which we contested Nothing was ever confirmed with reservation it's the WORST it's SCAM AND FRAUDULENT WATCH OUT

• Review fromM C

  Date: 05/22/2025

  1 star
  Fraudulent practice. Pretended that they were ***************** customer service. They charged me and it was a fraud. They need to be investigated and prosecuted.

• Review fromNatalia L

  Date: 05/15/2025

  1 star
  They advertised a low ticket price, took the payment, and then placed the booking "on hold," claiming that the airline no longer has the ticket available. They later offered alternative options at significantly higher prices, essentially forcing me to pay more.When I attempted to cancel my booking (which is still on hold), they refused, citing vague and unfair cancellation policies that were not clearly disclosed during the booking process.Their customer support is unresponsive and deliberately unhelpful, making it impossible to resolve the issue without financial loss. Their agents are trained to stall, dodge, and confuse you until you give up or pay more.They refuse to cancel or refund, despite their failure to deliver the promised service. This bait-and-switch tactic is both unethical and illegal.This conduct is a clear violation of consumer rights and should be investigated for potential legal action.The complaint to report fraudulent business practices by TheTravelMakers.us can be filed with the Better Business Bureau (BBB), ************************ (FTC), ************************************ (****), Attorney General of your state

  Flycheapestonline.com

  Date: 05/16/2025

  Dear *******,We sincerely apologize for the inconvenience and frustration youve experienced. We take all customer concerns seriously and are currently conducting a full internal investigation into this matter, including reviewing your booking history, communication records, and the airline's fare availability at the time of transaction.Please allow us some time to gather all relevant facts to respond fairly and accurately. We assure you that we do not condone or engage in deceptive practices, and if any missteps occurred, we are committed to making things right.If this matter is urgent or you would like to provide further clarification, please feel free to contact me directly at ************************************ We value your feedback and are working toward a resolution as quickly as possible.Regads ****** *****

• Review fromEmily A

  Date: 05/12/2025

  1 star
  They refused a refund of the refundable deposit and threatened to cancel all cruises we already had booked with the cruise line with a separate travel agency if we did a charge back with our credit card. When I called back, I spoke to a different agent and they said that they would transfer me to the department that could give me a refund and they disconnected my call. Ive been hung up on many times. This company stole my credit card info and is charging fraudulent charges I did not approve. THEY ARE SCAMMERS.

  Flycheapestonline.com

  Date: 05/13/2025

  We take all customer feedback seriously and are committed to resolving any genuine concerns. However, we have no record of a customer by the name ***** ***** or the email address *********************** in our system.We strongly deny any allegations of fraudulent activity. At PCM Travels, we follow strict protocols to ensure secure and transparent transactions for all our customers.If you are a legitimate customer seeking assistance, we kindly request you to contact us directly at *********************************** with your full name and booking details so we can promptly look into the matter and provide support.Unsubstantiated public accusations without providing verifiable information hinder our ability to help and may be subject to further review. PCM Travels

• Review fromHolly J

  Date: 03/21/2025

  1 star
  Terrible.I booked a flight with them and a few hours later got a call from them saying there were no more seats on my flight available at the price I paid, but I could still get a seat on the flight if I pay over twice as much.When I said no, they told me what was already paid is nonrefundable.I phoned my credit card company right away and they said no charge had been put through yet. I called back and told them they do not have consent and if they charge my card I'll call the police.I think they did this in an attempt to scam me into paying more with the threat of losing the rest of my money if I didn't.

  Flycheapestonline.com

  Date: 03/24/2025

  Dear Ms. ****************** sincerely apologize for any inconvenience you experienced while booking with us. At PCM Travels, we strive to provide the best fares available, and our system only offers a limited number of promotional seats at discounted rates.
  
  Please note that no charges were processed on your card, as we do not proceed with payment without customer consent. If a promotional fare is unavailable at the time of booking confirmation, we always offer the option to either proceed with the available fare or cancel the booking without any charge.
  
  We regret any misunderstanding and appreciate your feedback. Please feel free to contact us at ********************************************* if you have any further concerns.
  
  Best regards,
  PCM Travels Customer Support

• Review fromTom P

  Date: 02/26/2025

  1 star
  Well, they lied to us about being affiliated with ***** ********. They changed our flights and overcharged us. We disputed the overcharge through ******** ******* and got a refund. We could not use the new flights and they refused a change or refund. They go quiet for months and have threatened legal action against us! I give them an F- on
  Ethics
  Honesty
  Competence
  Follow through

  Flycheapestonline.com

  Date: 04/03/2025

  Dear Mr. ******************* recently came across your BBB review regarding your booking experience with Flycheapestonline.com. After thoroughly checking our records, we could not locate any booking under your name (*** ********) or the email address provided (********************************************).
  
  To assist you efficiently and address your concerns, we kindly request you to share the booking details (confirmation number, date of purchase, and payment proof) at ***************************************************************************************************
  
  Regarding your concerns:
  
  Airline Affiliation: We operate as an independent travel agency and do not claim to be directly affiliated with ************** or any other carrier. All bookings are made per airline policies.
  
  Flight Changes & Charges: Any fare adjustments, changes, or overcharges are processed based on airline fare rules and our terms & conditions, which are agreed upon at the time of booking.
  
  Chargeback Dispute: If a refund was granted by ****************, the airline/agency policies still apply regarding ticket validity and rebooking. Unused tickets may not be eligible for refunds.
  
  Legal Action: We only proceed legally when a chargeback is unjustified or violates our terms, especially if the services were provided as agreed.
  
  We are committed to resolving this matter fairly. Please provide the requested details within 7 days, and we will be happy to review your case and work toward a resolution.
  
  Best regards,
  ****** *****
  PCM Travels
  ***************************************************************

• Review fromJason D

  Date: 02/18/2025

  1 star
  Indian travel scammers. They spam forums with fake airlines phone numbers hoping to trick people into calling them thinking they are an airlines. Posts like "To contact a Delta representative fast, call [1?855?927?1543] " are designed to misdirect trusting people in a hurry looking at ****** results. They lie to customers and scam people into hidden charges and hope to get trusting people into a purchase. Also the kicker, they have zero presence in the **. Their company isn't listed is *****. They also do not have an office in the **. Neither US location they claim exists is there. Their **************************** site is registered in *****. Do not do business with them or their other name fareshope.

  Flycheapestonline.com

  Date: 02/20/2025

  Dear Customer,
  
  We take such allegations very seriously and would like to investigate this matter further. Based on the details you have provided, we do not see any record of you as our customer, and we want to clarify that PCM ********************** is not affiliated with any airline and does not operate as one. We are a legitimate travel service provider and do not engage in deceptive practices.
  
  Could you please share more specific details, such as booking references, transaction details, or any communication you have received? This will help us address your concerns properly. We are committed to transparency and customer satisfaction, and we would never engage in fraudulent activities.
  
  Looking forward to your response.
  
  Best regards,
  PCM Travels Customer Support

• Review fromArtemiza K

  Date: 02/08/2025

  1 star
  If I could give them bellow zero I would. Scammers big time? How do they immediately connect to Booking .com is a big question????
  Please do not use them- they just want your money, I booked an accommodation through booking.com but had to cancel it and that’s where it all started. Every time I called booking.com they would answer. I reached out to PayPal and my bank and asked them no to allow any transaction on my card. Booking.com reimbursement in no time at all - while the others told me I had to pay cancellation fee and get a vaucher but no money back.
  I do not want to head back from them - all their responses to issues are copy paste! Somebody needs to look into this. I am also thinking of reaching to the Attorney General and report them - this is nOT a joke. Shame, shame, shame

  Flycheapestonline.com

  Date: 02/10/2025

  Dear ******,
  
  
  
  We have received your concerns regarding your booking experience. However, after reviewing our records, we do not have any reservation associated with your email address (*************************).
  
  
  
  To clarify:
  
  
  
   * We are not affiliated with *********** or any third-party suppliers.
  
   ** We operate as an independent travel service provider and follow standard policies for cancellations and refunds.

  
  

  If you believe there is a misunderstanding, we kindly request that you share your booking details with us at ******************************************* so we can investigate and assist you accordingly.

  
  

  If we do not receive any details, we will consider this as false information and misrepresentation. We take customer satisfaction seriously and are happy to resolve any genuine concerns.
  
  
  
  Looking forward to your response.
  
  
  
  Best regards,
  
  ****** *****
  
  Chargeback Team
  
  ?? Email: *************************************************************************

• Review fromTom M

  Date: 12/14/2024

  1 star
  This company is composed of scam artists. They pose of authentic airline representatives, but they are not. They have fast talkers that confuse you, and before you know it you are charged outrageous fees and taxes to the tune of $600 more than the airline would have charged. And, it is impossible to go through your credit card company to stop payment even after calling immediately after the phony extra charges they put on your card. If you ****** an airline phone number, you will likely get this companies phony number.

  Flycheapestonline.com

  Date: 12/23/2024

  Dear ****** *******,Thank you for bringing your concerns to our attention. Please accept our sincerest apologies for the frustration and inconvenience you have described in your review. We take such matters very seriously and want to assure you that we are committed to addressing your concerns *********** assist you better and investigate this matter thoroughly, we kindly request you to provide additional details, such as:Your reservation number The email address or phone number used for the booking Any specific details about the charges you are disputing Please send this information to ************************************ and our team will prioritize your case to ensure a resolution. We are also committed to reviewing the conduct of the representative you interacted with to prevent such situations from occurring in the future.We understand how important trust and transparency are in any travel-related transaction, and we deeply regret that your experience fell short of these standards. Your feedback is valuable, and we are taking steps to improve our processes to serve our customers better.Once again, we apologize for the inconvenience caused and thank you for your patience and understanding.Sincerely,****** WhiteCustomer Experience TeamPCM Travels