Business ProfileforCrest Nissan

On 4/9/2024 my mother and I used the online ***** Blue Book new car finder to find a Nissan Sentra. We clicked on the one from Crest Nissan and reviewed the car. The ***** Blue Book site has the **** listed and then a cash offer price listed, we then filled out the paperwork and sent the offer into the dealership. The offer stated was ****** plus ttl which came out to aprox to ******. The dealership contacted my mother and invited her to come in and see the vehicle, she explained that we had already test drove the vehicle and just wanted to lock in a price. She asked the sales person TWICE is the ****** the real price and if she came in with CASH would the out the door price be the ****** - give or take a few dollars - be the amount needed. She did not want to come and haggle - he assured her that the price was just as stated and that it would be the ****** +/- a few bucks. He made us an appointment for 6:00pm that night and said the car would be ready. When we arrived, the sales person was "busy" the new sales person had no clue about anything. When we finally got the manager, he said that he could not sell it for that price, the ***** Blue Book "sets" the price and that it was not his fault. He denied that a sales person agreed to the price but would check his recordings and "coach" his sales person in the future. He then agreed that it was indeed his online price but it didn't include his dealership add ons, so the sales person did not think to add these on.. (like *****). He tried to negotiate a new price, we wouldn't even entertain the idea of completing a sale here. This is FRAUD and taking advantage of customers. You cannot ADVERTISE and then CONFRIM and AGREE to a price and set an APPOINTMENT and when the customer gets there change the entire situation, especially when you have the OFFER in WRITING that you had to see in order to the customer data from to call and make this deal over the phone. I want to protect others from this dealership.