Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this insurance through the dentist I was seeing at the time. I do not remember when this was. Yesterday I discovered, by accident, I have been charged for renewal each year in July for at least 7 years, the number of credit card statements I can access. Never in all these years did I receive an email reminder stating my policy would renew on this particular date. When I tried to cancel it, the *** couldn't even find my current address in the system. I moved here in 2016 and do not have any documents citing my previous address. Nor could I find any papers with a policy number. *** advised me to go to the website, email the address listed and put in writing that I wanted the policy cancelled. My first email was returned due to an inaccurate address. My second email was returned as undeliverable, even though I know that had the correct address listed on the website. There has been no activity on this policy for 7+ years, and no reminder the policy was renewing, which I find unconscionable and fraudulent. Ignorant **** who cannot help and no way to even contact the company is beyond just annoying, it is unethical. I want the policy cancelled. I will NEVER do business with this group again or recommend their product to anyone. Thank you for looking into this matter. ***** E. ******

  Business Response

  Date: 05/09/2025

  May 9, 2025
  
  Better Business Bureau
  ******-*******-*************
  ***********************************************
  
  Re:        Case #********
               ***** ******
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by Ms. ************************************* operates discount health care programs, offering them directly to consumers and through third-party entities that sell our products. Ms. ****** purchased a plan online through *************************** back in July of 2016. 
  
  Following a review of our records, we have confirmed that although renewal emails were sent annually, the email address associated with Ms. ****** account appears to belong to the dental office where she initially enrolled in the plan.
  
  In light of this finding, we have proceeded with the cancellation of Ms. ****** plan and have issued a refund in the amount of $792.00, representing eight years of membership fees. The refund will be credited to the bank card on file and should be reflected in her account within ten business days.
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  Sincerely,
  **** *******
  Manager of Compliance
  Careington International Corporation 

  Customer Answer

  Date: 05/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10 I checked my bank account as I do daily and found that I had been charged $129 for a recurring payment that 1. I never consented to and 2. Ive never heard of this company nor have I purchased any of their services through them directly or any third party. I am seeking a refund in the amount of $129 as well as deleting all my information from their database so that I will not be charged in the future.

  Business Response

  Date: 04/25/2025

  April 25, 2025
  
  BBB Serving *******************
  ************************************************************************
  
  Re:        Case # ********
  Ms. ******* *****
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by Ms. ******* *****.
  
  Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. Ms. ***** purchased a discount dental plan through Dentrite on April 4, 2024. The terms and conditions on the application and membership agreement include the disclosure that the plan will automatically renew, and the member will continue to be billed until they cancel their membership. 
  
  After reviewing the matter, Dentrite confirmed that the member had utilized the plan and had not contacted them to request a cancellation.However, in an effort to resolve the issue, we will treat this communication as an official cancellation request, ensuring no further charges are incurred. A refund check for $129.00 was issued on April 24, 2025.
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  Sincerely,
  
  **** *******
  Compliance Manager
  Careington International Corporation 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Careington takes $14.95, each month out of my bank account.I first cancelled this in December, but they have no record of.Using what is listed on the internet the (Coreington ************) phone calls.Careington representative said I needed to call ********* I called Humana, They had no idea what I was talking about other than my Humana account.Then I found another number *************) and was referred to ************.On my billing phone listed is ************, that too is a bust.I just want them to stop billing me and refund the last three months.

  Business Response

  Date: 03/19/2025

  March 19, 2025
  
  Better Business Bureau
  ******-*******-*************
  ******************************************************************************************
  
  Re:        Case # ********
  ****** & ******* ********
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington)received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ****** & ******* ********.
  
  Careington operates discount health care programs.  We sell directly to consumers and contract with third-party entities that sell our products to consumers.  Ms. ******** purchased a discount dental and vision plan through ***************************, doing business as ***************************, on January 9, 2020. 
  
  Upon researching this matter, our review confirmed that the members cancellation request was received on January ******, but was processed incorrectly, resulting in continued billing.  Once the issue was identified, the error was corrected, and a refund of $44.85 was issued to the member on March 5,2025.  The refund was processed to the members bank card on file and should be reflected in their account within 10 business days, depending on their banks processing time. 
  
  We sincerely regret any inconvenience this may have caused and appreciate the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  
  Sincerely,
  ***** *******
  AVP of Compliance
  Careington International Corporation
  

  Customer Answer

  Date: 03/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $9.95 per month ( stated since about 10/5/2022) for a Dental account. I did bought a dental plan from Careington International Dental Plan for one month and was charged $20 and $9.95 (about 9/5/2022 ). Howeve, Careington International Dental Plan renewed this dental plan without my consent and charged $9.95 per month. I do not have any information with an account/member. I stayed on the phone but could not cancel it. Now I want Careington International Dental Plan refund me for these 30 month about $298.5 and cancel this plan.

  Customer Answer

  Date: 03/10/2025

  ** Xiama, female
  Birthday: ***************
  ************************
  ****************************
  BOA card no.: ****************
  BOA card name: Jianing Tuo
  Merchant name: Careington International
  Merchant info: 7400 ******* ********************* *************

  Customer Answer

  Date: 03/10/2025

  ***** Ma, female
  Birthday: ***************
  ************************
  ****************************
  BOA card no.: 7690
  BOA card name: Jianing Tuo

  Customer Answer

  Date: 03/10/2025

  Lixia Ma

  Business Response

  Date: 03/21/2025

  **rch 21, 2025
  
  Better Business Bureau
  ******-*******-*************
  ***************************
  ****************
  
  Re:        Case # ********
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *************
  
  Ms. ** purchased a discount plan from Careington with an effective date of September 1, 2022.  The terms and conditions on the application and membership agreement include the disclosure that the plan will automatically renew, and the member will continue to be billed until they cancel their membership. 
  
  Following a thorough review of our records, we found no prior written requests or phone calls from Ms. ** requesting cancellation of her plan.  Additionally,Ms. **s monthly bank card statement listed Careington International as the source of the charge, indicating she had the necessary information to contact us regarding her membership. 
  
  To prevent any further charges, we have canceled Ms. **s plan effective immediately. While our records do not indicate any prior cancellation requests, we are issuing a refund of $29.85 representing 3 months of membership fees, as a one-time courtesy.  The refund will be issued to the members bank card on file and should be reflected in her account within 10 business days.   
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  
  Sincerely,
  ***** *******
  AVP of Compliance
  Careington International Corporation 

  Customer Answer

  Date: 03/22/2025

  I am rejecting this response because:   I have called them many times but no answer and I can't cancle it by phone. So I need them refund me at least $189.5 for ********************************** September 2023 to now. You can find my calling enclosed.

  Business Response

  Date: 04/07/2025

  Dear Dispute Resolution Department,

  Thank you for your continued assistance regarding this matter.

  We have reached out directly to Ms. ** via email in an effort to resolve her concerns and bring this matter to a close.
  

  Please let us know if you require any further information at this time.
  

  Sincerely,
  ***** *******
  Assistant Vice President of *******************start="678" data-end="681"> Careington International Corporation

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is committing fraud. They've been charging my credit card for $209.00 every year since 2016 without my knowledge or consent. I've tried multiple times to get anyone on the phone who will stop these payments to no avail. I've submitted these charges to the fraud department with my credit card and will be hiring an attorney. Again, this company is committing fraud.

  Business Response

  Date: 03/28/2025

  March 27, 2025
  
  Better Business Bureau
  ******-*******-*************
  ******************************************************************************************
  
  Re:        Case #********
  ******* ****
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by Mr. *********************************** operates discount health care programs, offering them directly to consumers and through third-party entities that sell our products. Mr. ***** wife purchased through ***************************, using her joint account debit card as the payment method back in 2020. 
  
  Following a thorough review of our records, we were able to confirm that Mrs. **** received and opened the renewal notices each year and had not reached out to discontinue the plan.
  
  Since the account has been closed, the plan has now been cancelled.  We have been in communication with Mr. **** to work with him and confirm the legitimacy of the charges.   
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  
  Sincerely,
  **** *******
  Manager of Compliance
  Careington International Corporation 

  Customer Answer

  Date: 04/03/2025

  I am rejecting this response because:   While part of their response is true, part of it is factually incorrect. My wife did receive emails from Dental1 (not the same name of the company she signed up with which is deceptive), she did not open all of them. We were also promised a partial reimbursement which has not materialized. Furthermore, while we're in this dispute, even after cancelling said service, Dental1 (Careington) tried to run our credit card again (see attached). Thankfully we had already canceled the credit card and had a new number reissued. This type of deceptive marketing practices, and false promises are why we're here in the first place. I reject their response because it is only partially true, which is another way of saying it is a partial lie.

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  Better Business Bureau
  ******-*******-*************
  ***********************************************
  
  Re:        Case #********
  ******* ****
  
  Dear Mr. ***************** you for your continued correspondence. While we regret that you remain dissatisfied with the resolution provided, I want to take this opportunity to clarify the steps we've taken and reiterate the findings of our review.

  As previously mentioned, our records confirm that your wifewho initially enrolled in the plandid open all but the first of the renewal emails. These messages, sent well in advance of each renewal, clearly outlined the upcoming charges and provided ample time and instructions on how to cancel if desired.

  Additionally, a partial reimbursement was issued in response to the confusion experienced while seeking clarification on the charges. This check was cashed and cleared our account on April 4, 2025.
  

  Regarding the most recent renewal attempt, as explained in my email dated March 11, 2025, the plan did not renew due to the payment made on March 5 being rejected with the note "account closed." While we were awaiting confirmation on whether your wife wished to continue with the plan, we offered the option to cancel it effective February 28, 2025. However, confirmation to proceed with that cancellation was not received. Subsequently, the bank resubmitted the draft,which again failed for the same reason, leading to an automatic message from the group regarding plan conservation.

  Its important to note that at the time of enrollment and within the membership kit, it is clearly disclosed that members authorize Careington to bill the designated account for renewals.
  We certainly understand this situation has been frustrating, and we hope this provides additional clarity regarding the events and our handling of the matter.
  

  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.

  Sincerely,
  

  **** *******
  Manager of Compliance
  Careington International Corporation 

  Customer Answer

  Date: 04/21/2025

  I am rejecting this response because:   
  Once again, the reason the last payment did not go through is because I canceled that credit card. We did in fact request that the service be canceled when we first spoke. However, as your last message indicates, that communication was apparently never received. Not to mention the initial blaming of Christian Medi-Share for the debacle. 

  Secondly, you have yet to adequately explain why your company engages in such surreptitious billing. Why have a different name on the charge than the name with which the agreement was originally (if not in a furtive manner) made? She made a one-time commitment to Dental 1 and we get a charge on our credit statement under "Careington International." Whereas "Dental1" is fairly self explanatory, "Careington International" rings of a charitable contribution. Whether that is intentional or not, it is underhanded at best. 

  We never once used the service after the initial purchase, therefore your partial reimbursement is a minimalist approach to correct the deceitful billing and marketing practices with which your company does business. 

  Regards,

  *******

  Business Response

  Date: 05/27/2025

  We received a complaint from the North Caronlina Depratment Of Justice and responded with the attached letter.
  Please let me know if you have additional questions.
  Thank you,
  **** ******* Information...

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SINCE NOVEMBER 12, 2024 MY OFFICE HAS FAXED AND MAILED INTO CAREINGTON A REQUEST TO TERMINATE PARTICIAPTION. PLEASE SEE ATTACHED DOCUMENTATION.
  
  TO DATE ALL REQUEST HAVE GO IGNORED AND UNASWERED.
  
  CAREINGTON CANNOT FORCE PARTICAPATION

  Business Response

  Date: 03/04/2025

  March 4, 2025
  
  Better Business Bureau
  Dallas-Lubbock-Wichita Falls
  **** *** ******* ***** ****
  ******, TX *****
  
  Re:        Case
  # ********
  *** ***** ****, ********* ****** ****
  
  
  Dear Dispute Resolution Department,
  
  ****ington International Corporation
  (****ington) received written correspondence from the Better Business Bureau
  (BBB) regarding a request for assistance filed by *** ***** **** of *********
  ****** ****.
  
  *** ****** ****ington contract requires her to
  send a termination request in writing 30 days before termination.  After searching our records, we were unable
  to find a fax or mailed request from *** **** or her office on or around
  November 12, 2024, requesting termination from our network. 
  
  On December 4, 2024, ****ington was first made
  aware of *** ****** desire to terminate her network participation.  In response, our representative contacted *** ****** office and spoke with Lynette. 
  After confirming that *** **** wished to proceed with the termination,
  we asked for a written request to formally terminate her ****ington
  contract.  We received an email
  termination request later that day.  On
  December 5, 2024 we confirmed with the office that we had begun the termination
  process and that it typically requires up to 30 days for processing.  *** ****** termination from the ****ington
  network was finalized with an effective date of January 4, 2025. 
  
  We regret any inconvenience that *** **** may have experienced and appreciate the opportunity to resolve this
  matter. If you have any questions, please feel free to contact me at ************************* or at ************ *** ****.
  
  
  Sincerely,
  Stacy *******
  AVP of Compliance
  ****ington International Corporation
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/15/25: received notification from Amex that Careington Dental had charged $140.76 to my card at 2:31 am. (time could not be correct, but that may be an Amex error)During the afternoon of 1/15/25, I did research dental plans online. On some plans, I inserted my date of birth, gender, age. I never signed up for any insurance. (the Amex charge is 'pending,' but I never gave anyone my charge card number. Careington Dental should never have been able to charge me or put out a pending charge against my card.I want to know a) why they charged me when I did not apply and b) where they got my charge card number. This is very troubling..

  Customer Answer

  Date: 01/16/2025

  Please cancel this complaint.   I've figured out what happened.  The company charged me for annual renewal of VSP eye insurance, but the company on the charge was Careington.  I found out Careington handles their billing.  I do not have a dispute or complaint about this company - other than it would be helpful if the charge actually indicated what it was for and not the billing company.  

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed a dental policy without my consent. My dentist no longer takes this policy and I DID NOT use of my credit cars fire this renewal which I cant use

  Business Response

  Date: 09/26/2024

  September 26, 2024
  
  BBB Serving *******************
  ***************************
  ****************
  
  Re:        Case # ********
  Ms. ***** ******
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by Ms. ***** ******.
  
  Ms. ****** purchased a discount plan from Careington with an effective date of September 1, 2023. The terms and conditions on the application and membership agreement include the disclosure that the plan will automatically renew, and the member will continue to be billed until they cancel their membership.
  
  After reviewing our records, we found no record of a cancellation request from the member prior to the renewal. However, in an effort to resolve this matter amicably, we will consider this request as cancellation and issued a refund of $89.00 to ********** card on September 25, 2024.
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  Sincerely,
  

  **** *******
  Compliance Manager
  Careington International Corporation 

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured and this policy was suppose to be canceled 10/23 couldn't afford it any more yet I was charged until 7/2024 without utilizing the services and their refusing to refund the payments when I never used the benefit

  Business Response

  Date: 10/07/2024

  October 7, 2024
  
  BBB Serving North Central Texas
  1601 Elm Street, Suite 1600
  Dallas, TX 75201
  
  Re:        Case
  # 22315754
  Mrs. Chantovia Jackson
  
  Dear Dispute Resolution Department,
  
  We received email correspondence
  from the Better Business Bureauregarding a requestfor assistance filed by Mrs. Chantovia Jackson. Core V Solutions, Inc. dba Careington Benefit Solutions
  (Careington) is a licensed Third-Party Administrator and processes claims for
  multiple carriers.  Mrs. Jackson’s plan
  was purchased from Continental Life Insurance Company,
  an Aetna Company (Continental Life) in June of 2023.
  
  After a thorough review of Mrs. Jackson’s records,
  we found that several claims were submitted, processed and paid under her plan.
  These claims indicate that her plan was actively utilized during this time. In
  addition, the only communication we received from the member prior to the
  request to cancel on August 5, 2024, was a call on December 8, 2023 requesting
  verification of her address and to have new ID cards sent.
  
  We reached out to the carrier, and they have
  informed us that since the plan remained active throughout this period, and
  claims were filed and paid to the member during this time, they are unable to
  provide a refund of the premiums. Should the member have any additional
  questions or concerns regarding this policy, please contact Continental Life by
  phone at #800-264-4000, or in writing at PO Box 14770 Lexington, KY 40512-4770.
  
  Thank you for
  bringing this matter to our attention. We take every customer concern seriously
  and strive to ensure transparency and satisfaction in all interactions.
  
  Sincerely,
  
  Judy Lonteen
  Compliance
  Manager
  Careington Benefit Solutions

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $29.95 for over a year ( *** stated since 7/1/2021) for a discounted Dental and Vision account. Before calling the company I tried accessing account via website using forgot username, however no account exists using my emails. I have never received any postal mail, emails, or calls from this company. I do not have any information with an account/member. I stayed on the phone 30 minutes being switched to 3 different representatives, explaining my issues each time. The only thing the 1st and last representative stated that they only can cancel. Each time I requested a supervisor I was put on hold and put back in the *****. The only way I discovered that I was being automatically charged is because, my credit card declined a transaction. This is a card that does not have much activity so that seemed odd. I research the charge of $29.95 for 12 months, and thats when I attempted to access their website. This is just ridiculous for a company to continue to charge someone, and they do not see any activity/usage on their end from providers. I would like my funds refunded without any future charges.

  Business Response

  Date: 09/13/2024

  September 13, 2024
  
  BBB Serving *******************
  ***************************
  ***************
  
  Re:      Case # ********
  ***************************
  
  Dear Dispute Resolution Department,
  
  Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ***************************.
  
  Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on July 28, 2021.
  
  The discount plan purchased did disclose that the plan would automatically renew unless cancelled by you on the application and the membership agreement provided to you. ************** changed her payment method through the 1Dental app on February 24, 2022 indicating she was aware of the plan.
  
  Our Customer CARES Director did speak to ************** and we have agreed to refund her a full year of membership charges in the amount of $359.40 as a one-time courtesy and cancel her plan to avoid any future billing.
  
  We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
  
  Sincerely,
  ***********************
  Compliance Manager
  Careington International Corporation
  

  Customer Answer

  Date: 09/13/2024

  I have reviewed the business response and accept this resolution.