Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between December 2024 and June 2025, I was charged around $2,100 for personal training sessions at Fitness 19, processed through ABC Fitness Solutions. However, I was medically unable to use these services after being diagnosed with a herniated disc and spinal scoliosis in late November 2024.I informed the trainer I was unwell around November 27 and the trainer suggested I freeze my account. I signed a freeze form on or around December 4, but was still charged for December and January. I was told theres a one-month policy before freezes take effect, which was never clearly explained. I never booked or attended any sessions during this ********* a non-native English speaker, I wasnt informed of my right under California Civil Code ******* to cancel due to medical conditions. Staff didnt explain the terms when I signed the freeze form and couldnt provide any contact info for complaints.I am requesting a full refund for all charges from December 2024 through June 2025, during which I received no services. I have supporting documents, including medical records.

  Business Response

  Date: 07/01/2025

  RE:******* **** 23499174
  Account#***********
  
  
  
  We wish to address the correspondence you sent regarding Jianing ***** membership agreement with Fitness 19 Planet Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Fitness 19.
  
  Please note that all cancellations are processed solely by Fitness 19 as *** is not authorized to process these types of requests. We have forwarded her request to the club as a courtesy. Effective June 30, 2025, Ms. ***** account was placed in a pending cancellation status with nothing further due. The account will be cancelled on June 30, 2025, and she will have access to the club until this time. If she has any further questions regarding her cancellation or refund, please have her contact Fitness 19 at ************. Should you have any further questions for *** please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** *****-******
  Member *****************************************************

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aside from the murky contract language that entraps you into a recurring subscription with no escape, it can be extremely frustrating and uncomfortable for a consumer to share their private information, especially when it is more likely to be compromised as the years go on and technological advancements increase. I brought a situation to the attention of this agency on four separate occasions, but received zero displays of concern for the following. I received an unnerving phone call from a scamming agency, masking themselves as ABC Fitness, the company which owns the contracts at my local gym, Edge Fitness. The individuals calling were in possession of my name, phone number, address, and were requesting my bank and tax information, stating that my account was overdue. Upon making an outbound call to the genuine ABC Fitness support line via ******, a representative stated my account was current and there were no overdue payments or issues, and stated that the call was not made from a true ABC Fitness **** I am uncomfortable continuing to make payments towards a subscription attached to a company that so blatantly shares and/or sells my information, as I am sure the general public would agree. The contract states the membership may be cancelled once an email is received requesting the same. I sent over four e-mails, which were met with replies ridden with grammatical errors, every one stating I may not cancel early. The reason? Unknown. I have paid off my remaining balance over the phone to close out my contract, as they would not allow me to cancel early, despite this situation. Even still, there is a remaining balance showing on my app, which shows as a regular monthly payment. I sent over five e-mails and called three times to resolve this issue to no avail. I am disappointed in the customer service and overall services that this company has provided, and simply wish to forewarn others in an effort to avoid an inescapable financial burden.

  Business Response

  Date: 07/01/2025

  RE:***** *********
  Account#***********
  
  
  We wish to address the correspondence you sent regarding ***** McCarvills membership agreement with The Edge Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for The Edge Fitness.
  
  Per the agreement ************ signed with The Edge Fitness, sufficient proof of relocation or a medical disability is required to cancel her membership. Since she paid off the remaining balance on her agreement, her account has been placed in a pending cancellation status with no further payments due. The account will cancel on September 25, 2025, and she will have access to the club until this time.
  
  Should you have any further questions for *** please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** ******
  Member *****************************************************

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many have said before me here at the Better Business Bureau, "ABC Fitness Solutions, LLC" and their partners are predatory and un-American at best, and in all honestly more like a totally fraudulent scam. Working closely in cahoots with 3rd parties like Gold's Gym, they conspire to make it EXTREMELY difficult for paying customers to cancel their accounts and then continue to bill hard-working Americans, even having the nerve to add "late fees" and even when the card on file has been closed out with the bank. Their customer service is inaccessible, and passes you off between ostensibly separate business that nonetheless clearly have intimate contact with each other. The barrier to account cancelation is rendered practically impossible for all intents and purposes. Their phone numbers are automated and only allow you to make a payment or view information on your account, but you are never able to reach an actual person to cancel your account. I emailed them saying i would like to cancel my account but have received no response. I have tried countless times to get through to a person on their multiple phone numbers and even appeared in person at the partner location only to be turned away because the account could not be closed by anyone present at that time. Their online portal captures your information and give you no way to delete your information or account. THIS IS A PREDATORY SCAM.

  Business Response

  Date: 05/23/2025

  
  RE: ******* ******
  Account# ***********
  
  
  We wish to address the correspondence you sent regarding ******* ******* membership agreement with Golds Gym. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Golds Gym.
  
  
  Please note that all cancellations are processed solely by Golds Gym as *** is not authorized to process these types of requests. We have forwarded his request to the club as a courtesy. If he has any further questions regarding his cancellation, please have him contact the club directly at ************.
  
  Should you have any further questions for *** please contact our customer care department at **************.
  
  
  Sincerely,
  
  
  ****** ******
  Member Services Administration
  ABC Fitness Solutions LLC
  

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to be investigated. Their online portal doesn't work so I can't pay my bill and their automated phone line keeps telling me it's unable to process my information and hangs up. This company is a **** and feeds off people accruing late fees due to their unusable payment system.

  Business Response

  Date: 05/09/2025

  RE: ******* ****
  Account#
  
  
  We wish to address the correspondence you sent regarding ******* ***** membership agreement with a gym using ABC Fitness Solutions. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such.
  
  Unfortunately, we are unable to locate the membership in question as your request did not provide the gym location, 10-digit agreement number or the phone number associated to help us locate the account. Once that information is provided, we will review your request.
  Should you have any further questions for *** please contact our customer care department at **************.
  
  
  Sincerely,
  
  
  ****** ******
  Member *****************************************************

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership with Anytime Fitness in ****************** and found myself never really using this facility as I had another gym I was/am apart of. I reached out to Anytime Fitness numerous times to cancel and obtain a copy of my membership agreement (as I never received this upon signing). After multiple attempts, I finally received my contract with a signature which does not resemble my own.Regardless, I proceeded to follow the instructions as described in the emails I received by them. After numerous attempts to cancel, I finally received an email stating I fulfilled my cancelation request via email and that I needed to pay a cancelation fee along with the remaining balance I owed ($586.87). I called the number provided which was an animated exchange and provided my credit card information. By the end of this transaction, the automation stated my current balance was $0. At this time I assumed my debt was cleared, and I did not receive any further communication from Anytime Fitness, further assuring me my account was successfully canceled. I recently received a notification from *********** that my account was sent to collections, which was a surprise to me as I never received notification this was occurring since providing my credit card information. I have attempted numerous times to resolve this as amicably as possible with ABC Fitness Solutions yet they keep increasing the balance on my account. I am confused and running out of ideas on how to resolve this problem as professionally and humanely as possible. I have provided documentation on our conversations and the email stating my account was canceled. I have the day I called them to pay my cancelation fee and provided my credit card number, but looking back at my account, it does not look like it was ever charged. I am 100% willing to pay the initial fee as I had intended, but they never processed my payment, if this can be removed from my credit report. Thank you.

  Business Response

  Date: 02/25/2025

  RE:Kya ******* - 22944218
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ************ membership agreement with Anytime Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Anytime Fitness.
  
  Effective August 29, 2024, Ms. ******** account was placed in a pending cancellation status with a balance of $586.87 remaining due. That amount represented her past dues from June ******* through September 16, 2024, and applicable late, service and cancellation fees. After being in a delinquent status for so long Ms. ******** account was forwarded to ************* and Credit, a collection agency hired by Anytime Fitness. If she has any questions regarding this account, she should contact Kingston Data and Credit at ************ as her account is no longer active in our system. Should you have any further questions for ***, please contact our customer care department at **************.. 
  
  
  Sincerely,
  
  ****** *****-******
  Member Services Administration
  ABC Fitness Solutions LLC
  

  Customer Answer

  Date: 02/25/2025

  I am rejecting this response because:   
  

  I have provided documentations for multiple attempts to cancel at which time ABC fitness would not accept my cancellation, even after providing my credit card information. I then cancelled payments when they failed to stop charging my account. 
  

  I am appalled that businesses can get away with taking advantage of people like this. And when reviewing if this has happened with Anytime/ABC fitness is the past, it appears this is a very common occurrence. 

  Business Response

  Date: 03/06/2025

  RE:Kya ******* - 22944218
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ************ membership agreement with Anytime Fitness. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Anytime Fitness.
  
  Effective August *******, Ms. ******** account was placed in a pending cancellation status with a balance of $586.87 remaining due. That amount represents her unpaid dues from June ******* through September 16, 2024, and all applicable late, service and cancellation fees. Although multiple requests were received from Ms. ******* requesting to cancel, she is still required to pay the remaining balance due.Due to the delinquent status Ms. ******** account was forwarded to ************* and Credit, a collection agency hired by Anytime Fitness. If she has any questions regarding this account, she should contact Kingston Data and Credit at ************ as her account is no longer active in our system. Should you have any further questions for ***, please contact our customer care department at **************. 
  
  
  
  Sincerely,
  
  ****** *****-******
  Member *****************************************************

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to resolve an issue with Glofox (ABC Fitness) and since the issue could not be resolved, I attempted to end service. *********** has:1) Refused to acknowledge their delay in responding to my repeated requests to resolve the issue.2) Because of their delay, my cancellation window closed and they are charging our small business 3 additional months of service. In an attempt to work with them to lower the cancellation to one month penalty, they simply said it was my fault (for their tardiness) Since working through the glofox platform to retain our data, I noticed: 3) Glofox had been withholding customer payments for 2 months (allegedly they transitioned to Stripe and never validated that we were getting paid)4) They raised our prices on the last month without disclosing it.

  Business Response

  Date: 02/20/2025

  RE:*********** ****** - 22905007
  Club Name: Assembly
  
  
  We wish to address the correspondence you sent regarding *********** Ercolis concerns regarding his club, Assembly.ABC Fitness Solutions, LLC. is a third-party billing services company for Assembly.
  
  Mr. ****** initially reached out regarding pricing for his clubs plan,and our representative worked with him regarding various options to resolve his concerns. Mr. ****** did attempt to cancel his renewal after the 30 day cancellation period expired on February 6, 2025, which he was aware of.  Therefore, we are unable to cancel his service at this time.  Should you have any further questions for *** please contact our customer support department at *************.
  
  
  Sincerely,
  
  ****** *****-******
  Customer *****************************************************

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because: 

  I made repeated requests prior to the 30 day cancellation window. I first tried calling about my service in December.

  The cancellation window started on January 6th

  January 10th: The first time Glofox finally responded to me via email (clear delay tactic)

  No response for days 

  January 13th: Follow up because we received no response

  January 16th: Notified the success manager 'was out this week' (clear delay tactic)

  January 21st: Follow up because we received no response

  Communication with ***** during this time (who was not the 'success' manager and couldn't take action on our account

  January 31st: ******** (our success manager?) stepped in and made clear they were non-flexible on cancellation.

  Last note: The company has  a monthly and quarterly billing cycle (there is no price savings for a quarterly vs. monthly subscription). I offered to pay an additional month as a compromise, given their clear attempt to delay cancellation. They refused.

   

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my card without my knowledge. There was another cc on my file. They had no authorization to charge my card and I have proof. They make it hard to cancel and then want to charge a fee to cancel.

  Business Response

  Date: 02/12/2025

  RE:****** ******
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ****** ******* membership agreement with ***. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for EOS.
  
  Effective February ******, Ms. ******* account was cancelled with nothing further due. We believe this satisfies your request. Should you have any further questions for ***,please contact our ************************ at **************.
  
  
  Sincerely,
  
  ****** ******
  Member *****************************************************

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in email and phone communications with *** trufit for several months now. I tried to cancel my membership at TRUFIT McCrelless in **, **, in July of 2024. There is no way to cancel online or over the phone, so I went in person. I received a torn piece of paper with a member # I have never seen and was told I would need to pay another month of membership. I tried to dispute this because the company itself stalled on letting me cancel my membership for months already. I emailed *** trufit, have tried to call them back, I finally received a copy of my agreement and did send a check to pay the remaining balance on my account after disputing it to no end. The company is still calling, emailing, harassing me, and have sent my account to collections which has now negatively affected my credit score even though I tried everything, including mailing a check to *** to settle the balance. When I called ***** ****** with ABC Fitness Solutions (who is harassing me) there was no answer after being on hold for nearly 15 minutes and no other recourse for me. The automated account response stated I DID NOT HAVE A BALANCE/NO BALANCE DUE. I want to know WHY MY ACCOUNT WAS SENT TO COLLECTIONS & WHO THE COLLECTIONS AGENCY IS so I can contact them and get proof of debt. This is absolutely criminal. ABC fitness is charging people who cancel their accounts and hurting their credit by selling their "balances" to collections agencies and customers have no way of talking to a representative? Absolutely against the law. I want a refund for every ***** I ever wasted on this membership. By the way, I stopped attending the TRUFIT gym because the machinery was in disrepair constantly and was entirely unsafe to use. I deserve a refund. I never received the quality of service I was promised upon beginning this membership in the first place and paid that membership for over a year just trying to find out how to cancel. This business is stealing from people and affecting their credit.

  Business Response

  Date: 01/23/2025

  RE:Cayman ********
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding Cayman Robinsons membership agreement with ******. ABC Fitness Solutions LLC is a third-party billing services company acting strictly as such for Trufit.
  
  Pursuant to the membership agreement that Ms. ******** signed with ******, it states that after her initial term, her account will automatically renew into a month-to-month membership. In order to cancel the automatic renewal, she is responsible for providing a 30-day written notice and is also responsible for any payments due within that time frame. We received her written notice on November 4, 2024, and her account was placed in pending cancellation status with $82.27 remaining due. This amount represents her November dues and the annual fee. Once this amount is paid, her account will be cancelled. If she has sufficient proof that her written cancellation request was previously received by ***, please have her submit it so that we may backdate her cancellation.
  
  Should you have any further questions for *** please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** ******
  Member *****************************************************

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a college student who on June 27th 2024 cancelled my membership at the local ********************* since I do not go to school locally and will be away plus moving postcollege for my internship. Crunch was told and requested to cancel, I even said there is no crunch near my college, so Ican not request a freeze or any other resolution but to cancel. My account was in great standing. Crunch told me that is not a problem, but you need to call ABS as they are the billing company and handle cancellations. I called *** on June 27th 2024 and made the request. *** says to me that you need to let them know locally as we just take payments, once they let us know we can cancel for you. SO back to ****** and explained that *** says this is the franchise that needs to process. ****** says that is not the policy sense BS. I call *** over and over and over, speak to people, leave messages. I am now also getting billed my annual fee and monthly fees. This has been going on 6months. My credit card company says to dispute it all or go to small claims. On Dec 12th, 2024, I call Crunch and speak to ***** who has tried to help me for a few months. He knows the situation, has notes in the computer that we spoke before, and also wanted to cancel and really is sympathetic. He asks me to call *** 1 more time and call him back at the end of the week, ***** is going to speak to his GM . BC was called 15th time in a 6-month time frame that evening 12/12/24 at 7pm and left a message. I called ***** back and confirmed that we will speak by end of week and also the *** number I called is the right 1. On 12/13/24 I called *** AGAIN! before I called the *** and file my complaint. Magically someone answered and we discussed the situation. He told me I cannot cancel until I pay 1/13/25 bill, membership closes 2/13/25. I argued but they would not cancel until paid *****. reluctantly did, wanted this scam over. ****** plus interest ******** have my credit card info, refund me or attorney/media

  Business Response

  Date: 12/30/2024

  RE:****** ******** - 22692062
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ****** Molinaros membership agreement with Crunch Fitness. ABC Fitness Solutions, LLC is a third-party billing services company acting strictly as such for Crunch Fitness.
  
  Please note that all cancellations are processed solely by Crunch Fitness as *** is not authorized to process these types of requests. We have forwarded his request to the club as a courtesy. If he has any further questions regarding his cancellation request for a refund, please have him contact Crunch Fitness at ************. Should you have any further questions for ***, please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** *****-******
  Member *****************************************************

  Customer Answer

  Date: 12/30/2024

  I am rejecting this response because:   
  I have contacted the correct parties for 6 months and illegally funds were taken from my account.

  i have all the documentation that I presented to take this to a higher level.

  i also will be using social media , the *** and My legal representation if a refund is not received within 10 days of this response.

  if a refund is not received by 1/12/25 ( thats 14 days but giving 4 days grace due to non business days) I am well prepared to get what my money back.

  you have my credit card on file to steal you can send the refund back to that account .

  you legally are bound to refund just as you try to say customers are bound by a contract.

  i am anxiously awaiting this rectification 

  Business Response

  Date: 01/14/2025

  RE:****** ******** - 22692062
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ****** ********* membership agreement with Crunch Fitness. ABC Fitness Solutions, LLC is a third-party billing services company acting strictly as such for Crunch Fitness.
  
  Effective January ******, Mr. ********* account was placed on pending cancel status with nothing further due. A refund in the amount of $134.95 was processed back to his account ending in 3892. This amount represents his August through December dues. Should you have any further questions for ***, please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** ***************************************************************************

  Customer Answer

  Date: 01/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABC fitness or in other words Eos fitness has been charging my card on file for services not provided. They are not wanting to work with me. Ive asked them multiple times to stop and to issue a refund. Im not paying for personal training. Its been over a year and the contract I had ended a long time ago.

  Business Response

  Date: 12/23/2024

  RE:********* ******
  Account # ***********
  
  
  We wish to address the correspondence you sent regarding ********* Alanizs membership agreement with ***. ABC Fitness Solutions, LLC is a third-party billing services company acting strictly as such for EOS.
  
  Please note that all personal training cancellations are processed solely by EOS as *** is not authorized to process these types of requests. We have forwarded this request to the club as a courtesy. If she has any further questions regarding her personal training cancellation, please have her contact EOS at ************. If you have any further questions for ***, please contact our customer care department at **************.
  
  
  Sincerely,
  
  ****** ******
  Member *****************************************************