Customer ReviewsforFun Town RV, LP

First, the sales experience was not bad. ***** was pleasant and informative about the '23 Crossroads Cameo we purchased. No complaints with financing either. However, that's where pleasant definitely ends. 1 week prior to walkthrough I purchased (from Fun Town) a $2500 Gen * gooseneck hitch for the coach. When I showed up for walkthrough (15 minutes early) that was scheduled for 9am, they weren't ready. Walkthrough started about 1.5 hour late. Walking up to the unit I noticed the new hitch had not been installed and I made a point to put them on notice about that. I also put them on notice about several items that needed fixes or corrections. Most of these items were not corrected and I sent the unit to the repair center for all those items- more on that in a minute. After walkthrough, I went to the camping store to inquire about a mattress I had bought and wondered when it would be installed (because the unit had a very cheap mattress). They wanted me to help install the mattress! During my extended stay in the camping store, I also purchased three cameras and a monitor since the unit is bigger than anything I have towed previously. So, I waited and waited and waited, finally my sales gal came and told me that the hitch that I bought didn't have the correct bolt ****** (remember, I bought this thing 1 week before). Now I had three options- go back to my original fifth wheel hitch, buy a different version of gooseneck hitch or wait 3 hours for the new hitch to be delivered. I waited 3 hrs. Decided that would allow them to get everything ready for hook-up and get on the road before dark thirty. Meanwhile I left the dealership because I was on the clock at work. This was supposed to take a couple of hours? OK, got a call from the sales gal stating that the hitch was on the road. It's about 4:30 pm by now and when I arrived, I suggested that I was not pleased with how things were progressing-read more on facebock. It's bad. **** buy from here.

We purchased a ************************** May of 2023. In July we started experiencing horrible water leaks from everywhere. Seeping down the walls, coming out of the light switches, sweating under the belly & had no idea what was causing it. This had in turn caused damage to the trim pieces, bowing of wood, rust on hinges, mold under belly, etc. We called FunTown RV to get in for warranty work. My husband drained the ********** left for the service center in ********. They had it for one-two ********** received a call from a service assistant saying we had overflowed both black tanks because our hose was hooked up to the black tank when it arrived, & that warranty would not cover it. (The hose was hooked up from when my husband drained them to take the camper in). Immediately my husband asked to speak to the manager, *************************, in which it took days to get ahold of, & the phone call ended in **** blaming us, rudely. We picked up our camper in between this time. We then emailed ************************* to get proof of such accusation in which it took additional ***** ****** sent pictures of the **************** of toilet paper under the stairs. My husband then crawled under the stairs & came to find the caulking that they were calling toilet paper. He then climbed on the roof to check tank ************* was no water residue at all. We sent this proof to ***************************** (after ***** would no longer speak to us) & got no response. We called *************** After a week with no answer, we called the main office & spoke to ***********************. He said to send all documentation to **** **** would get with the service center. After a week of not hearing back, we called again & nothing. We tried for a month to deal with ******** **** was the absolute worst customer service experience. They do not stand behind their rvs & do not want to work with the customer to solve any problems. We will never take any of our business to ******** nor will we ever recommend them.

We bought a brand new 2022 43 ft Redwood From ******** in ******, ** as they were the only Fun Town selling Redwoods. It was delivered to ** in *****, ** as we did not have a truck yet. When the driver tried to level the 5th wheel it almost tipped over. He said he couldn't help us, he only delivered. Told to call ******. After 3 hours and many different people we had a tech called and told my husband, this happens alot. It is often we have this problem from the factory. Talked my husband thru rewiring. In the mean time we had set everything else up outside as we couldn't get inside until it leveled. When we got in the place had flooded. Ever pecs connection had not been tightened down. ****** told ** it was a good thing my husband was a contractor so he could tighten them up. Everyday after that something went wrong. We contacted Funtown head quarters in ******** as they were closer. We live in the 5th wheel so we asked about mobile service. We were told we would have to pay for it then be reimbursed. This went on for 3 months waiting for approval. Taking pictures, being run around to many different people. The repair man gave up. Fun town gave us a name of someone they would work with. There were almost 30 problems by then. After 2 more months of being ********************* said it had to be brought to them. We had to buy another 5th wheel to live in. They had our 5th wheel 4 1/2 months. Upon return many things still didn't work. I had been in contact with Forest River, manufacturer, and still run around. Had to have 2 more mobile repairs. Out of pocket. Funtown useless at this point. They have walked away unless we bring it back to them. So much time and frustration. We currently have 10 more issues to deal with. Dealing with the manufacturer which isn't much better. Run from Fun Town. They are great at selling but horrible at service. we planned on paying cash. They talked us into financing part. We found out later they get kick backs for getting them financed.

bought a brand new Ember from ******** location. Been in the shop multiple times for the same issue refrigerator and electrical. Funtown does not have the technicians it needs to properly do repairs. My trailer has been in the shop for seven months as I make payments on it. The only help Im having is through Ember customer service. Save your money, you would be better off buying a dog house at ******* than anything from Fun town. I find that the customer service is friendly on the phone but nonresponsive. I picked it up one time and they forgot to lock down the moonroof which flew out onto a passengers car on the highway. Luckily, it only hit the grill and not went through their windshield and killed somebody. This was their technician failure to secure what he is open and worked on.Beware as a consumer, please read all the reviews. It sounds like we all have the same issues with them pretty much.Also found out when it was in the shop that the slide is not working properly also as some of the reviews have mentioned.Save your money, your mental health, as well as the anxiety you will eventually have to pay for your feelings and not the object that you actually bought.

**** and ***** and ***** and ******* did a great job helping us purchase our first Rv. The experience was great

We bought a new travel trailer in February, took it on our first trip in May. One of the slides broke down and wouldn't go out. We spent 8 days unable to open the refrigerator or kitchen cabinets. When we got back, we took it to Fun Town RV in *******, **. they gave ** the impression they would get on it quickly. After 3 weeks my wife called to find out the status of our trailer. Every time my wife would call to speak to the service manager, he was either busy or not there. He would not call her back. Finally he called her and said they were waiting for parts. My wife called the manufacturer that day to find out an ETA on the parts. They told her that the parts were just ordered the day before. She has been getting the run around from them since then. Well, it now been there 4 months, and we still don't know when we'll get it back. They have had the trailer longer than we have. They've had it for one third of the warranty period. I regret ever stepping in the door of this business. I've worked in the service industry for 40 years. If there was ever a service manger who treated people the way this guy did, they would be fired. I would never refer anyone to go to this business. They should be ashamed of themselves.

Bought a new trailer in June. It had one warranty item (Ceiling defect repair) to be fixed as part of the purchase. It has been three months and it's still in the shop to be repaired. ***** arrived last week 9/6 (3 months later) and was informed today 9/14 that it will be another three weeks before they MIGHT be able to get it in a bay to work on it. I explicitly told them to not take anything apart until they were ready to work on it if they couldn't finish it by 9/17. Because I was going on vacation. They definitely don't know how to prioritize their service. Or work with customers. They NEVER called me they were taking it apart or working on it. Infact they NEVER call me with any updates. It's disgraceful the way they treat their customers once they have your money.