Business ProfileforMoritz Kia Alliance

On 8/11/23 we traded in a Genisis GV-80 at the Moritz Kia ********** for a new **** There was an exsiting loan through ***** ********** (Loan #**********). In the sales agreement Mortiz was to pay off the old loan, and we took out a new one from **** On 8/14 we called them as the loan was not paid off, and were told that they failed to get a 10-day pay-off and only got a 1-day pay-off. They wanted us to come pay more money, and we declined explaining that this was not our mistake and that we had entered into the agreement in good faith.On 8/16 I spoke with a directer there ************* who agreed to pay the full amount as stipulated in our agreement. On 8/16 the loan was still open. Further reviews and calls were made on 8/23 and on 9/1 each time telling us not to worry it would be paid any-day.The loan was partially paid on 9/11 leaving an open balance now. I have tried to contact the dealerhship and left multiple messges but have not received a call back. This is a clear example of UDAAP where harm has been caused to a consumer in a manner that was unavoidable to us. I need help in getting this remedied and fixed so that the ***** Fargo loan is paid in full and so that our credit is not impacted by the business practices at Moritz.