Complaints

This profile includes complaints for Moritz Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Moritz Chevrolet

  9101 Camp Bowie W Blvd Fort Worth, TX 76116

  
• 

  Moritz Chevrolet

  9101 Camp Bowie West Blvd Fort Worth, TX 76116-6024

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********************** and Ongoing Warranty Issues I am filing this complaint due to the unacceptable lack of service and communication Ive experienced with this dealership's service department.I first filed a warranty claim over seven months ago regarding several serious issues with my brand-new Chevrolet Colorado. Since then, I have left 12 voicemails with the service departmentnone of which have ever been returned.The issues with the vehicle include:A loss of approximately one quart of oil per month A battery-draining bug caused by the latest OTA update (if the vehicle sits unused for 48 hours)A dent in the roof caused by the dealerships carwash, which is tied to a known service bulletin Despite these serious problems, the dealership has made and canceled multiple appointments without notice. I am now completely without a working vehicle, without a loaner, and have received no communication, no updates, and no timeline for resolution.

  Business Response

  Date: 07/22/2025

  Pachis Delagara the Chevrolet service manager called and talked to the customer on 7/22/2025. There was defiantly some miscommunications in the past and apologized for the lack of follow up. Customer has already taken the vehicle to another dealership for repairs.

  Customer will call ****** ********* if there are any repairs are not resolved or needed in the future.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Air/heating problems w/whistling sound, Multiple error sensors triggering randomly, Consistent display malfunctions causing safety concerns, Multitude of electrical issues, Lighting issues, including constantly illuminated rear lights and a popping-out ceiling light, Engine problems, including terrible sounds and persistent rumbling while driving, wiper malfunction, which is particularly dangerous during inclement weather, Steering wheel replacement that was improperly aligned, causing it to fall off and creating a significant safety hazard while driving Safety Concerns: As a single individual traveling across ***** for work, these issues pose severe safety risks: Inability to drive with the steering wheel straight, compromising control of the vehicle, Being locked out of the car while it's turned on and off, leading to emergency situations, Malfunctioning windshield wipers during storms, severely reducing visibility, Sporadic display issues potentially affecting critical driving information, Engine problems that could lead to unexpected breakdowns in remote areas. Lack of urgency and accountability from the dealership team, Gender-based dismissal of concerns, with service initially doubting the existence of issues due to you being female, Refusal to consider, buyback or trade option. Physical, mental, and emotional distress from dealing with daily malfunctions, Financial strain of paying over $1000 a month for an unsafe, unreliable vehicle, Compromised ability to work effectively due to constant vehicle issues, Stress of documenting issues through pictures and sound memos.

  Business Response

  Date: 01/10/2025

  ***** **** our sales manager called her and asked her how she would like us to send her the information she could use to request a refund through ************** and she did not want anything from us. She saed she was going to other dealerships.

  Let me know if you would like anything further.

  Sincerely,

  *** *******

  General Manager

  Moritz Dealerships

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working on cars before I turned 16 years old!!I found my career through the auto industry and this dealership and this service rider claiming Covid has disappointed me, and has now cause my whole familys Christmas to be trashed! I took my truck in for a transmission repair. That is a one to two week repair if its 1 to 2 weeks to even get to it then I need my truck after a month and will call it even and Ill just eat the rental but I will not eat the rental for more than a month. This dealership has failed my expectations ruined $5000 cash in rental fees. I couldve paid someone cash to put a junkyard transmission in my truck and saved money instead of mess with these idiots who love to remind you how bilingual they are but they **** at their job they always **** and now its costing me thousands of dollars Im done being nice. Im gonna go get a lawyer the truck I bought 10 months after I turned it back in for the repair. I am super super disgusted. All my Christmas money is gone. Im a single dad pay child support and this s*** has wiped me out! S**** ********* s**** whoever owns that s***** a** dealership. They never communicate. I didnt call him a bunch. I didnt bug him a bunch. I left them alone in their trash. Theyre trash at their job. Its ruined my familys Christmas. Its taking all my money in rental fees, they never even offered me a loaner even after I called several dimes they never offered to help their pieces of s*** Im gonna find out who the owner is and Im gonna let them know how good it feels to have all your money taken away 22 days before f****** Christmas. ????????????????????????????????????????????????????????????????

  Business Response

  Date: 12/09/2024

  Customer brought the vehicle in for service Saturday October 26th. Once the vehicle was diagnosed it was determined the transmission needed to be replaced. We contacted the extended warranty company and they sent out an adjuster to verify. Transmission was covered by the extended warranty company with the customer paying a $100.00 deductible. There were several factors that caused the extended time for the repair. (service department backlog, extended warranty wait time for adjuster and parts shipping. Customer rented a vehicle from enterprise and the total rental cost was $2,692. We have reached out to the extended warranty company and they are reimbursing the customer $560.00 for the the rental per their contract. Customer picked up his vehicle December 6 2024.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They definitely had to clear some hurdles, but they got the job done and they got some of my funds recovered so they took care of me as a customer and they did everything they could do so I just wanted to say thank you to the manager the service writer, and everybody that came together to make it right And to make it a good situation 
  Regards,
  
  ***** *****

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my truck off to have the fuel tank checked for leak and to get an estimate on the driver side window switch. I dropped this off in June. I showed then that the windows works (goes up and down) and that the switch mounting bracket to the door is what was needing just a quote to fix. It stayed in there possession the whole time. I get a call after a couple of weeks with a quote to fix a bunch of stuff that I didnt request for over $6K I told them I just wanted the tank fix. I came to pick up my truck around Aug 6. When they ****** it to me there was tape all over the window holding it up. They broke the cable holding that allows the window to physically move up and down. Now they are trying to charge me over $500 to fix something that they broke. I still will not have the switch mounting bracket fixed because I have to pay for there mistake. I have already paid them for the fuel tank fix that was over $2K.

  Business Response

  Date: 08/15/2024

  Contacted *** ****** and explained what had happened and repaired the failed window regulator at no cost to him. The window switch that was the original concern still needs to be replaced.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my truck towed to Moritz Chevrolet on Friday, February 16, 2024. I understand it was a Friday and it was in the afternoon so they probably wouldnt be able to look at it until the next week. I hadnt heard anything from the dealership the whole next week. I finally called around the time the service department was about to close on Friday, February 23. I was told they had finally plugged my truck into the computer and got a code and my truck would be sent to the engine department.Two weeks later, on March 8, I was told my truck had a collapsed lifter and other engine issues. At this point, they reported it to the warranty company. On Tuesday, March 12, I was contacted by Moritz requesting me to authorize the tear down of my engine to find where the failure point was. Moritz would also contact the warranty company to tell them what they had found. On Thursday, March 21, I contacted Moritz to see if the warranty company had come out to inspect the engine. I was told Moritz had been arguing with the warranty company because the warranty company was requesting the engine be torn down more but Moritz was telling them there was no need for further tear down.On Tuesday, March 26 I was contacted by Moritz. I was told the warranty company inspector was out there the previous day, Monday, March 25, and Moritz was now waiting for approval from the warranty company to authorize the repairs. Later that morning, on March 26, I was contacted by Moritz informing me the warranty company was requesting all of my service records for the truck. That afternoon I sent an email to my representative at Moritz with copies of all my service records.On Tuesday, April 2, 2024, I was contacted by Moritz informing me the warranty company had approved the repairs. I was told Moritz was ordering a completely new engine. On Friday, April, 12, I called Moritz to check on my truck because I had not heard from them since the 2nd. I had to call 11 times before I was able to speak with someone. By the time I got through to someone it was after 5 pm and I was told that I should have called during normal business hours to receive more information on my truck.On Monday, April 15, I received a call from my service representative from Moritz informing me they were working on my truck and he was hoping it would be done by Wednesday the 17th or Thursday the 18th at the latest. I was then contacted by my service representative on Tuesday the 16, saying there was a recall on my truck for something but my battery was now dead and would not hold a charge. The new battery would be approximately $296 and would not be covered under the cost of the repairs already authorized. I do not think I should have had to pay for the new battery but I did just to get my truck out of their care and be done with them.The fact my truck has been sitting for two months and not being used is the main reason the battery is dead and I should not have to pay for it. The communication from Moritz Chevrolet has been horrible, to say the least. My truck sat for multiple weeks between different departments. I know there was a time that we were waiting on the warranty company and that is not Moritzs fault. But the communication and the time it takes to get anything done at their service department is the worst Ive ever dealt with. I will not be using Moritz for service or anything else in the future. I highly recommend anybody considering going to Moritz to try another dealership first. Absolutely horrible.

  Business Response

  Date: 05/07/2024

  We have attempted to reach out to ********************** by phone and email to resolve this concern. Unfortunately we have not been able to contact him.

  While the vehicle was here for an extended period of time the battery was the original battery and approximately three years old. I would be willing to refund half the cost of replacement battery for customer satisfaction.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty for our truck on 03/05/2022. The warranty was $2,565 for 8 years/100K miles. We had no issues until we received a notification from Ram in the mail in early December 2023 that our warranty was expiring. I called Ram to ask about this since we had already purchased a Mopar Vehicle Protection warranty from the Ram. The person from ***** said that he was able to see the warranty was purchased, however it was cancelled by the dealership on May 30, 2023. We were not given any notification from the dealership on why the warranty was cancelled, nor were we given any refund on the $2,565 paid for the product. I called the dealership and they couldn't tell me why it was cancelled either, they just stated they would look into it. After several hours on the phone trying to get it sorted, the dealer eventually said that they cancelled the warranty because I took the truck in for an oil change and used my own name instead of my wife's name (which was the only name the dealership added to the warranty). I see this as attempted fraud as well as a breach of contract as the dealership has no right to cancel the warranty due to a different name being used for an oil change. Here's the contract terminology: We reserve the right to cancel the Plan after issuance should it be discovered that: (a) the Vehicle is ineligible or has been modified/altered to make it ineligible after Plan coverage has been in effect; (b) failure of the customer to maintain the Vehicle as prescribed by the manufacturer; (c) the odometer has been tampered with or has not been repaired by the customer, (d) non-payment of premium or (e) the Vehicle is registered outside of *****************, ****, and ***********. Your refund will be based on the full amount you paid for the Plan, less a pro-rata adjustment for the time or mileage used, whichever is greater, less claims paid.

  Business Response

  Date: 01/16/2024

  We spoke to ************ back in early December about his Mopar contract issue.  **************** policy was canceled in error by another dealership.  All Chrysler, Jeep, Dodge dealers have access to the Mopar portal, so they can provide service to those customers who have Mopar contracts.  I'm not sure what happened at the other dealership and why it was canceled.  However, we did assist ************ in getting his policy reinstated.  On December 11,2023 I sent ************ a copy of his reinstated contract.  I also verified with Mopar that the policy was reinstated, along with verifying that his wife was still listed as the policy holder.  We value ************ as a customer and will do anything we can to help him with his car buying, and vehicle service needs in the future.  Moving forward if ************ needs to use his warranty at any dealership, all he has to do is reference the policy number (********), or the vin# of the vehicle.  If ************ would like to add his name to the policy for convenience, he can do so by contacting Mopar directly.  

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I took my 2019 Chevrolet Silverado in for a oil change and detail. I truck was missing a interior trim piece inside after the service I just let it slide and did call to complain. However today I took my truck to a tire shop to try and repair my tire when they asked for the lock to remove the tire I could not find it. I tried numerous times to contact the chevy service department and they refused to answer my calls. This is the only place that lock has been used and they must have forgot to place it back in the truck after the oil change all I want is my tire lock.

  Business Response

  Date: 10/24/2022

  Customer was supplied with a wheel lock on 10/22/2022.

   

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18298948, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chevy 2007 HHR was brought in getting 17. 8mpg. Leaving after adjusting to increase and result is 15.5 mpg. Also got charged $484 to fix a blinker to pass state inspection. Great promise results and end up worse off than when I dropped it off.

  Business Response

  Date: 09/20/2022

  please see attachment