Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********* charges up front for the delivery of babies then states they will refund you if you are overcharged after the fact. The refund took weeks of chasing down and originally was unable to be located by Privia health until I pushed and pushed with the customer service *** who then miraculously found it. I then had to call again when the remainder of the money I paid could not be located by my insurance company. Again after insisting with customer service, they somehow miraculously realized I was due all of the money I had paid. They never contacted me, offered a refund or notified me that I was overcharged. I paid the money in ****, birth was *************. Id imagine if they were going to initiate that communication it shouldve happened by now. I cant imagine how many other people are being fraudulently charged and their money just vanishing due to Privia health not providing the refunds that are owed.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27, 2025 I had my initial appointment with Orthopedic Surgeon, ***** *******, in his Office. Upon completion of appointment, the receptionist told me my charge for the visit would be $257, the exact deductible on my *********BCBS-Supplement. My policy pays 100% after deductible is paid. I continued to have multiple appointments with this provider, no one on staff ever asked me for any money at any time. Finally, 4 months later, I receive an invoice from Privia billing that claimed I had paid zero, and that owed a bill for $158.37. I was going through surgery with another ** at that time and very pre-occupied, had forgotten that I had already paid them the amount of the deductible, so I called the automatic payment number and paid the invoice in full.The next week, I realized I had overpaid and called customer service. I explained the problem to the agent I had paid my deductible in January, but the invoice didnt indicate that they had received any payments. She said oh, no, our records show you paid, and I questioned why it did not show up on my invoice? I explained to her about deductible, and that I had overpaid Privia. All she kept saying was call your insurance company. I told her this had nothing to do with my insurance, and that Privia is the one I overpaid. After checking my statements, I knew I was 100% correct, so I called back and told her again. She said that the refund was up to her boss. I asked for the bosss phone#, she said she did not know it, but I would hearing from the boss in 3-5 days. That was 10 days ago. Called today, left message , no call back. I am a widow on Social Security, I need my money back. They sent me an incorrect invoice, put me off, and now it looks like they are very nefarious in their business practices. I

• Initial Complaint

  Date:03/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the caretaker and POA for my 98.5 year old mother. In May 2024 she fell multiple times and I requested a script for a shower chair and rollator from her doctor at Savii Health. That request went unanswered and after 10 days I went to the suggested medical equipment provider, picked up the items, and paid with my credit card. I submitted the receipt with a reimbursement request to my mother's insurance company *****. Aetna sent the $76.45 remittance to Privia Health (administrative backend for Savii) confirmed by the explanation of benefits form from Aetna and a phone call with me. I have been trying to recoup this money from Privia for over 6 months. I have spent at least 30 hours on this. I just can't do it anymore because I work and am a caregiver, but I can also not imagine letting them get away with such poor admin systems. ***** confirmed they sent payment. The batch # is ********.

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised May 2024 that I was owed a refund that would be processed by Privia. On May 8th I was told that privia would be processing the refund and it would take 8 weeks for me to receive a pay link with ability to select how I would like to receive my refund. It has now been 8 weeks and still no link or refund. I have called multiple times and there has been no resolution. I am told different things each time I call. This is very frustrating. I overpaid and need my refund immediately!

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid my doctor (wonderful doctor by the way) several months ago. I have been trying to get a refund since then, and I keep getting the run around! I call multiple times a month, and it's always a different excuse as to why I have not been refunded my money. I'm sick of it!

  Customer Answer

  Date: 09/18/2023

  Better Business Bureau:
  
  I finally received my refund from Privia Medical Group. 

  
  

   
  Regards,
  
  *******************

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Privia Medical Group has record keeping errors. They have ONE account number for our family, but seem to have unique accounts within that account number for each of my daughters based on their birthdays. It seems I pay my bill and they credit it to the wrong "sub account" if that makes sense. They have been incorrectly billing me, and also issue me refund checks for over a year now. I thought this was finally resolved but apparently not. To explain, I received a CHECK FROM THEM due to a credit on the account dated 2/15/23 for ****** and thought this was finally resolved. Then in JULY of 2023 I received a statement with a balance of ****** for services from 2/2 OF 2022! Now in August I receive ANOTHER STATEMENT for ****** that includes additional services from January of 2023. All of these charges are from services PRIOR TO THEM ISSUING ME A CHECK FOR HAVING A CREDIT ON THE ACCOUNT! Their record keeping is entirely inaccurate. They must be investigated. I have tried to call and talk to them but their "Supervisor" is never available and their "system" is always reported to be down.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw one of the physicians in the Privia Medical group and paid cash for the appointment. They then CHARGED MY INSURANCE TOO! This isnt the first time they had done this and they assured me that it wouldnt happen again. If you ask me I dont think Im the only person this has happen to and it is extremely shady.

  Business Response

  Date: 02/06/2023

  Thank you for reaching out. Our Billing Team for your market has reviewed your 2022 encounters and a.) do not have record (notification from you) that you are self pay; and b.) do not see evidence that a billing adjustment should be due to you. Your encounters have been billed to the insurance plan provided and a Billing Representative will contact you this week to discuss benefits applied by your insurance company.