Business ProfileforTexas Hot Tub Company

I purchased a hot tub from Texas Hot Tub Company and in the early part of 2022, my hot tub began to leak water. I contacted the store and requested service on my hot tub. On 05-02-2022 the two service techs came out, made their assessment and stated they needed to order a couple of parts. About a month later and wanting to know the status of my ordered parts, I personally went to the store and was informed it had been ordered and had not arrived at the store. After about another couple of weeks, I called the store back and inquired about the status of my order and was told it had not arrived. I asked for the name of the parts and ordered it from the internet and it arrived in four days. I immediately contacted the store and advised them I had the parts and it will be here at my house waiting on them to come and repair the hot tub. They eventually came and worked on the hot tub. The next day or so, the leak had not been repaired. At which point, I took a picture of it and notified ***** in the service department. At somepoint ***** came to the house and worked on the hot tub. I had to level the cement platform the hot tub was on before I refilled it with water and when I did, the hot tub continued to leak. I called ***** and informed him and took pictures as well. On 06-26-2023 ******* came and worked on the hot tub. Because glueing was involved, I had to wait 24 hours before I was able to know if the leak(s) were repaired. I immediately contacted ******* and told him my hot tub was still leaking. The last time ******* came on 10-31-2023. On 11-01-2023, I took pictures of the leak and contacted ******* my hot tub was still leaking. From 05-02-2022 to the present 2024, I have been unable to utilize my hot tub to ease the pain that's in my feet. On one occasion, I was on crutches and had to help ******* lift up my hot tub so he could work on it. My hot tub is mainly therapeutic. On the invoice dated 10-31-2023 said the work was complete. No!!