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Find a Location

Lucid Hearing has 484 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lucid Hearing

      14301 Faa Blvd Ste 105 Fort Worth, TX 76155-2520

    • America Hears, Inc.

      806 Beaver St Bristol, PA 19007-3825

    • Lucid Hearing

      1740 North FM 157 Mansfield, TX 76063

    • Lucid Hearing

      8351 Anderson Blvd Fort Worth, TX 76120-3625

    • Lucid Hearing

      600 N Burleson Blvd Burleson, TX 76028-2901

    Business ProfileforLucid Hearing

    Hearing Aid Parts
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Lucid Hearing has 484 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lucid Hearing

        14301 Faa Blvd Ste 105 Fort Worth, TX 76155-2520

      • America Hears, Inc.

        806 Beaver St Bristol, PA 19007-3825

      • Lucid Hearing

        1740 North FM 157 Mansfield, TX 76063

      • Lucid Hearing

        8351 Anderson Blvd Fort Worth, TX 76120-3625

      • Lucid Hearing

        600 N Burleson Blvd Burleson, TX 76028-2901

      Headquarters
      14301 Faa Blvd Ste 105, Fort Worth, TX 76155-2520
      BBB File Opened:
      7/15/2019
      Years in Business:
      7
      Business Started:
      8/18/2016
      Business Incorporated:
      6/26/2007
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hearing Lab Technology, LLC
      • GSM-Walker Products
      • America Hears
      • HLT, LLC
      • Ototech
      Related Businesses
      Business Management
      • Ms. Cynthia Lewis, Manager
      • Mr. Timothy Schnell, Manager
      • Ms. Sarah Hudson, Customer Relations Manager
      • Ms. Josephine Person LaFayette, Senior Vice President
      Contact Information

      Principal

      • Ms. Cynthia Lewis, Manager
      • Ms. Sarah Hudson, Customer Relations Manager

      Customer Contact

      • Ms. Sarah Hudson, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (469) 647-3214
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/11/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      We bought my husband 2 hearing aids and have been having issues with the left one since day one. I&#**;ve called and all we are being offered are adjustments. We get them and nothing works. There&#**;s a screeching sound and they are saying that he has ear wax. It doesn&#**;t even hold charge and all they did was change the battery door. I&#**;ve asked several times for a new one because this one is obviously defective. I&#**;ve tried reaching out to corporate and was promised a call back but n o one ever called. I called twice.

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shawn B

      1 star

      05/04/2023

      I have been considering Lucid Engage hearing aids. After reading reviews here, and attempting to contact their customer service, I'll look elsewhere. One reviewer here said he got the runaround for weeks when he tried to return his. I decided that before making a purchase I would inquire about returns. I contacted them and asked about the return policy. Up to then they had been very responsive; even chatty. After asking about returns they have become silent. It is also interesting that they make much of their liberal return policy in their advertising, but try to find return for refund instructions on their website. You will find nothing.

      Local BBB

      BBB serving the Heart of Texas

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