We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

American Airlines Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for American Airlines Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Airlines Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with America airlines federal credit union. I do not have a contract with American Airlines federal credit union. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/08/2025

      American Airlines Federal Credit Union responded to Mr. *********** ***** (Complaint ID: ********* addressing their concerns on July 8, 2025, via standard US mail. 

      Regards,

      American Airlines Federal Credit Union, Complaint Management

       

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21st, 2025 our ********* to ************ flight was cancelled due to a luggage machinery failure. We were rebooked on a flight 24 hours later. European Union regulation EC 261 or ** 261, states we qualify for compensation of $600 Euro per passenger as it was a cancelled flight over 3500km. American's gate agents in ********* gave us a brochure with this legal information stating it was the right of any passenger regardless of nationality. We have now made multiple requests with our Advantage number and flight confirmation code for this compensation and have been ignored or offered mileage worth pennies. I believe this is American's standard practice - I see online companies charge 35% of compensation if they can get the money out of the airline. I am filing a complaint for myself and my 2 family members ; 3 Passengers total: ***** ********** and ****** ****** Confirmation code FSTWPC and **** ****** Confirmation Code QALXYM - EACH of us are OWED COMPENSATION per the rule spelled out in American Airline's own brochure.

      Business Response

      Date: 06/19/2025

      The complaint filed 6/17/25, ID: ********, by ***** ********** was intended for American Airlines and not American Airlines Federal Credit Union. 

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 29th, 2024, I had a flight originating from Orlando International (MCO) in ** to ****************** (MHK) in **. The flight was delayed due to lightning and bad weather. The delay in ******* caused me to miss my connecting flight at ******************************** (***) that would take me to KS. Initially, the airport agent denied all of us hotel accommodations. The reason given was that the *** was responsible for the delay. I was rebooked on the next outgoing flight the following morning.Approximately 2:00 a.m. Central, I received a voucher from American Airlines after I already booked a hotel. Since this date, I have tried unsuccessfully three times to get American Airlines to honor the refund of $144.85 that I paid for my hotel room at Home 2 Suites, by ********************************************. To date, all I have received are various form letters apologizing for any inconvenience, but no refund of the fees I *********** has been almost five months since I wrote my first request for refund from American Airlines. Shouldn't there be a time frame placed on their obligation to refund my accommodations, especially since they provided the voucher hours after the last flight to MHK left ******?

      Business Response

      Date: 05/27/2025

      To whom it may concern, 

      The complaint received is meant for American Airlines and not American Airlines Federal Credit Union. 

      Thank you,

      Complaints Management

      American Airlines Federal Credit Union

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** versa I gave up for voluntary repo on November 11, 2024 The vehicle was auctioned off on January 2 of 20 25. The vehicle is out of my possession since November 11 of 2024 due to Enterprise Car Sales selling a lemon Transmission went out after nine months they went out on Halloween 2024 and was picked up for repo voluntarily. I gave it up. It was current in payments on February 2, 2025 it came to my house and took it. January 2, ******************************************************************************************************************************* my name so Im getting tall Roadcitations and tickets on the mail all due to the license plate called the *** to verify and its still registered to my name and they refused to it out of my name they said I have to wait until the person that purchased the vehicle on January 1 of this year to transfer to their name that is unfair and its ruining my record and I am a driver for a left and I think it is unfair and you need to find out who has this has this Car I dont know who has his car but I dont appreciate getting a ticket a couple days ago from the toll roads for $107 for that that I havent owned for over seven 7 months please invest the key and act accordingly and if its not true, I want to take and removed off my credit just like the one on the ***** Malibu if whoever pops up on my Credit, Im getting a lawyer

      Business Response

      Date: 06/02/2025

      To whom it may concern, 

      This complaint is directed towards American Credit *************** and not American Airlines Federal Credit Union. 

      Thank you,

      ******* *******

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CHARGE-OFF DEBT IS TAXABLE INCOME AND CAN NO LONGER REPORT TO A CONSUMERS PROFILE VIOLATING 15 USC 1681 EB

      Business Response

      Date: 05/14/2025

      To whom it may concern, 

      American Airlines Federal Credit Union responded to ******* ******* addressing their concerns on May 14, 2025, via mail. 

      Regards,

      Complaint Management
      American Airlines Federal Credit Union

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally booked a flight on my corporate credit card for 3/21/25 that I had to cancel due to circumstances out of my control. I canceled the flight on 03/17/25 due to not being able to board my departing flight because of issues with computer systems. I gave American Airlines ample time to refund my transaction yet they refuse to refund me and are trying to issue a flight credit for travel paid via funds from my employer. I literally cannot accept a flight credit for travel paid with my company card because it is against my employer's **************** travel policy. I'm just seeking refund back to the corporate credit card yet you guys are making my experience unbearable.I've talked to multiple agents to no avail and had my refund claim denied. Keep in mind, the money used to pay for the travel belongs to ************** and not me. It's truly said, that you would short my employer out of $250 or potentially put me at risk of discipline from my employer because you will not refund a flight you were given, more than 48 hours of notice before cancelation. I'm certain you had someone, full that reservation and did not looking money given you were informed well in advance. If I by chance lose employment because you refuse to refund a $250+ transaction, I will seek legal action for a whole lot more money. Please refund and rectify this situation. My reference ticket is Reference Ticket number is *************.

      Business Response

      Date: 03/31/2025

      Complaint ID:  ********

      TO WHOM IT MAY CONCERN:  

      The complaint is meant for American Airlines and not American Airlines Federal Credit Union.


      Thank you,

      ***** ***********

      Senior Analyst, Complaint Management

      Legal Department

      American Airlines Federal Credit Union

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:

      The complaint was intended to be filed against American Airlines and not the credit union.

      I've correctly filled a subsequent complaint against American Airlines.


      Regards,

      ******** *******

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.AAFCU ACCOUNT no.: ***** DATE OPEN: 11/01/2023 BALANCE: $969.00

      Business Response

      Date: 03/27/2025

      Complaint ID:  ********

      TO WHOM IT MAY CONCERN:  

      American Airlines Federal Credit Union mailed a letter dated March 26, 2025, via ***** addressing Mr. ***** concerns he submitted to the BBB on March 19, 2025.

      Thank you,

      Senior Analyst, Complaint Management
      Legal Department
      American Airlines Federal Credit Unio



    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid off my auto loan and its still showing up negative not paid on my credit report please update asap and show all payments paid as agreed never late

      Business Response

      Date: 03/20/2025

      Complaint ID ********

      TO WHOM IT MAY CONCERN:

      American Airlines Federal Credit Union mailed a letter, via ***** to Mr. ****** addressing his concerns on March 20, 2025.

      Sincerely,

      ***** ***********

      Senior Analyst, Complaint Management

      Legal Department

      American Airlines Federal Credit Union

       

       

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** trying to collect payments that was already paid. I do not have a active account with them and they are still adding fees to a account that is not active

      Business Response

      Date: 03/21/2025

      Complaint ID:  *********

      TO WHOM IT MAY CONCERN:  

      American Airlines Federal Credit Union mailed a letter, via ****, to Ms. ****** addressing her concerns on March 21, 2025.

      Sincerely,

      ***** ***********

      Senior Analyst, Complaint Management

      Legal Department

      American Airlines Federal Credit Union

      Customer Answer

      Date: 03/21/2025

      Complaint: 23032079

      I am rejecting this response because:

      Regards,

      ******** ******

      Business Response

      Date: 03/27/2025

      Complaint ID:  ********

      TO WHOM IT MAY CONCERN:

      American Airlines Federal Credit Union mailed a letter dated March 21, 2025, via ***** to Ms. ****** addressing her concerns that she previous submitted to the BBB on March 12, 2025.

      Thank you,

      ***** ***********
      Senior Analyst, Complaint Management
      Legal Department
      American Airlines Federal Credit Union

       

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refinanced auto loan with **** from *** in July 2024. I completed all requested paperwork in a timely fashion and complied with requests to resend the paperwork due to them "not receiving it" and them "sending the wrong form". *** released the lien 7/30/24 which ***** confirms. *** notified **** of this in writing and via telephone call 7/2024 and 11/2024. **** has failed to notify ***** they are the current lien holder for the past 6 months citing *** needs to release the title (which has been done) and that it's ***'s responsibility to notify the *** that **** is the current lien holder-which it is not their responsibility-This has been explained to **** repeatedly. They requested I get a duplicate title which the *** stated would be inefficient because **** is not associated with the lien and it would go back to the last documented holder which is BOA. **** is also insisting on a PAPER title which SC does not do-they are an electronic system which has also been explained to them. *** has excellent documentation of every conversation they've had explaining this. **** failed to properly notify me that they were raising my interest rate due to their incompetence with this matter and even admitted they failed to notify me via phone call, email, portal message etc and that the letter they sent to the incorrect address was sent back to them with the forwarding address and they failed to resend the letter providing proper notice. I've escalated the matter with managers and they have failed to correct the situation and call me back with an update repeatedly. This is not a difficult matter to resolve. I can't even pay the loan off because I would not receive the release due to **** not being notated as the current lien holder.

      Business Response

      Date: 01/17/2025

      Complaint ID:   ********

      TO WHOM IT MAY CONCERN:

      American Airlines Federal Credit Union responded to Mr. ****** addressing his concerns on January 16, 2025, via Overnight Mail.

      Sincerely,

      ***** ***********

      Senior Analyst, Complaint Management

      Legal Department

      American Airlines Federal Credit Union

    American Airlines Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.