ComplaintsforMercedes-Benz Financial Services USA LLC
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I leased my Mercedes GLA250 2023 in January 2024. I paid the final payment of my Mercedes GLA 250 2021 two days prior to getting a new car. I filled out paperwork to get a refund on my payment because it was in the 10 day policy that Mercedes themselves has for the Mercedes loyalty program. I cannot get my payment back for a refund no matter how many times I've called the dealership or Mercedes Financial. Both parties have accepted that I am owed a refund for this payment, and I still have not received it due to some technicalities that have nothing to do with me. I have paperwork to prove it. I will have to contact the bank to reverse it if I don't get it soon and I will also contact the federal trade commission.Business response
03/22/2024
Please see attached document.Initial Complaint
03/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Failure to pay the balance on our trade our trade is carried over into March which could affect our credit scoreBusiness response
03/11/2024
Please see attachedInitial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this late payment reported on my credit! Mercedes Benz financial services has granted me 2 months to f deferred payments for November and December of 2023. They accidentally reported my account as past due. They have apologized and told me I have to contacted all three bureaus. They have refused to removed these late payments from my credit. I will attach the documents they have sent me to sign. I demand this be removed from my credit as I am not liable for these late payments.Business response
03/19/2024
Please see attached.Initial Complaint
02/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with MERCEDES BENZ FINANCIAL, I do not have a contract with MERCEDES BENZ FINANCIAL, they did not provide me with the original contract as I requested.Business response
02/29/2024
Please see attached documents.Initial Complaint
02/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In January 2024, while I was out of the country, I received a notification from ***** Fargo informing me of a low balance in my savings account. Upon returning to *****************, I discovered unauthorized charges from MBFS.com Autopay under the name of ******************************* account # **********. Immediately, I contacted ****************, reported the fraud, and closed the account the following day. Upon conducting further investigation, I uncovered a series of unauthorized transactions dating back to July 21st, 2023. The initial charge amounted to $2604.72, followed by subsequent charges of $1302.36 each month from September to January, occurring on either the 15th or 16th of each month.On February 14th, I attempted to contact MBFS at ************, as advised by my bank. However, my efforts to reach MBFS's fraud department were unsuccessful, despite multiple attempts. After persistently calling the 800 number again, I was fortunate to connect with ******* in customer service, who exhibited utmost patience and understanding of the situation. ******* escalated the issue, requested that I submit all relevant documents as she was able to verify all the information on ******************************* that I had provided. She asked me to send email to "*********************************************************************************************************************************", and assured me that the matter would be addressed promptly. Unfortunately, the email address is for their ** office!!! I contacted MBFS on Feb 19th, spoke to ******** (one of the supervisor) explaining everything and he said, "I apologize that this has happened but we can do nothing at our end as this is NOT a FRAUD"!!!. I lost it at that point.I have re-escalated the issue with my bank. I am reporting to BBB, filing a complaint with the local police as well.Business response
03/01/2024
Please see attached document.Customer response
03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to file a formal complaint regarding the wrongful repossession of my vehicle by MBFS (Mercedes-Benz Financial Services). This incident has caused significant distress and inconvenience due to the circumstances surrounding the repossession.In December, I diligently set up a payment arrangement with your collections team, wherein it was clearly communicated to me that making two consecutive payments would prevent the repossession of my vehicle. I adhered to this agreement and made the required payments promptly.Unfortunately, despite fulfilling the payment conditions, my car was wrongly repossessed after the third payment. It appears that there was an oversight on MBFS's part in failing to update the repossession status system, leading to this regrettable misunderstanding. The situation was exacerbated when, during a visit to my mother who is in remission, a tow truck unexpectedly took my vehicle from her residence. This not only caused confusion and distress but also necessitated involving the police to investigate the matter. The authorities could only document the repossession and provide a report.Upon contacting MBFS, I was informed that there was no record of the payment arrangement we had agreed upon. However, it was contradictory to note that there were clear records of the two consecutive payments as per the initial agreement.Given the gravity of this situation and the emotional turmoil it has caused, I am urgently requesting the immediate release of my wrongfully repossessed vehicle. I kindly ask for a swift resolution to this matter to rectify the error and return my car to me promptly.I trust that MBFS will address this issue with the utmost urgency and provide a satisfactory resolution at the earliest convenience. Your prompt attention to this matter is greatly appreciated.Business response
03/04/2024
Please see attachedInitial Complaint
02/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a complaint against Mercedes Finance regarding issues with my account statement. I have been noticing that my monthly payments are not reflecting accurately in my statement, and despite multiple attempts to reach out to Mercedes Finance about this issue, I have not received any response.I have tried contacting Mercedes Finance through phone calls, emails, and online portals, but have not received any resolution to my problem. This lack of communication and unresponsiveness from Mercedes Finance is causing me considerable frustration and concern about the accuracy of my account.I would like to request an investigation into this matter and ask for a prompt resolution to ensure that my account is up to date and accurately reflected in my statement. I believe that Mercedes Finance has a responsibility to address and rectify issues with customer accounts in a timely and efficient manner.I appreciate your attention to this matter and look forward to a prompt resolution. Thank you for your assistance.Business response
03/14/2024
Please see attached.Initial Complaint
02/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with MERCEDES BENZ FINANCIA, I *** not have a contract with MERCEDES BENZ FINANCIA, they did not provide me with the original contract as requested.Business response
03/01/2024
Please see attached.Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my ********************** report. Please help me in this matter.-------------------------------TransUnion -----------------------MB FIN SVCS_ Account ***********************************/11/********************************:$47,211.00----------------------------Business response
02/15/2024
Please see attached.Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
violation 15US1931 1605 -finance charge 1638a 2-2 close end credit 1667 7001 Service contract not needed car comes with warranty As Recession Truth Laws broken 15USC1692 B(2)10 ***state debt owed (a) no communication debt collector B(5)***any language showing debt collector C(a)D(2) harassmentBusiness response
02/21/2024
Please see attached.
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Customer Complaints Summary
343 total complaints in the last 3 years.
108 complaints closed in the last 12 months.