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Business Profile

Consumer Finance Companies

GM Financial

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for GM Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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GM Financial has 29 locations, listed below.

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    Customer Complaints Summary

    • 680 total complaints in the last 3 years.
    • 208 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi guys this is my second complaint. I havent heard anything about the first one. Can you guys please pull up the first one? This is very important.

      Business Response

      Date: 08/01/2025

      " Please see attached documents"

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******** Stokolyas

    • Initial Complaint

      Date:07/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On early July I have leased a ********** from the ** ****** Gapikia (managing the ************** Jersey City). Despite several emails and phone calls highlighting the following issues:Inadequate Fuel Level: The vehicle was delivered with less than one-third of a tank of fuel. In my experience leasing vehicles, I have never received a car without a full tank, and this falls far below industry standards.Poor Vehicle Condition: The car was not properly detailed upon delivery. The back interior was visibly dirty, and there was a hard glue **** on the back side mirror, which is unacceptable for a new lease.Tire Pressure Issues: The tire pressure in all four tires was significantly off, triggering an alarm in the vehicles app. This oversight poses a safety concern and should have been addressed before delivery.Unwanted Contact: Despite my explicit request not to contact my partner, your team has repeatedly called her This disregard for my instructions is unprofessional and invasive.Delayed Temporary Plate Replacement: I was informed that the temporary plate would be replaced today, but I have now been told it is not due for another five weeks. This miscommunication is highly inconvenient and unacceptable.He refused to respond to any of those and refused to issued the permanent plate. I have escalated that via several GM channels (calls and email) and, despite one response received, as today Axis Chervolet Jersey City refused to apologies, provide a refund for the damages caused and issue the permanent plate. I can't drive or dispose of my car since the plate will expire in a few days

      Business Response

      Date: 07/28/2025

      " Please see attached documents"

      Customer Answer

      Date: 07/28/2025

      Complaint: 23663770

      I am rejecting this response because all the details of the account and the dealership are in the attached submitted documents, please refer to those. Additionally, the vehicle ID: *****************. The lease is managed through ********* from GM Financials

      Business Response

      Date: 07/29/2025

      Hello,

      We are not associated with *********.

      Please fill out the 3rd party authorization 

      Thank you, 

      Customer Answer

      Date: 07/29/2025

      Complaint: 23663770

      I am rejecting this response because the GM Financial has outsourced the entire lease to ********* and they are responsible for the disregardful service given by the dealership. If the business refused to take accountability for disgraceful services and the damages cause by refusing to issue permanent plate, this matter will be escalated to court 

    • Initial Complaint

      Date:07/19/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off GM financial on July 15, on July ******* I requested a pay off letter I want to see the amount that was paid I wanted the details for my records because what was the amount that shows on my paper work to be paid was 22 ******* but ********* was paid instead I consider that fraud deception and thats why I want my pay off loan I had a loan with ** I want my payoff letter this is what they gave me I its unacceptable

      Business Response

      Date: 07/22/2025

      " Please see attached documents"

      Customer Answer

      Date: 07/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *****

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and requested as a courtesy the company remove a recent late payment reported to the *************. The late payment is negatively affecting my credit score and at this time, I need my credit score.I was unable to make the payment because the app requires a verification code, and these codes were not being received. As soon as I was able to receive the code, I made my payments on 6/15, 6/27, and 7/11. As the problem had been resolved and I was able to bring my account current. As a one time courtesy I am asking that the late payment stop being reported. I believe my request to be reasonable as I was advised of this courtesy by another creditor. I appreciate your assistance with this matter.

      Business Response

      Date: 07/22/2025

      " Please see attached documents"

      Customer Answer

      Date: 07/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you so much for your assistance with this matter. Thanks so much to **** at ** for her kind and professional customer service. I appreciate ****** timely response and  addressing my concern. 

      Regards,

      ***** ****

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally complain about GM Financial regarding issues with my 2025 ***** Traverse Z71 that remain unresolved. In May 2025, while driving with my toddlers home from a family trip, the cars transmission failed at ****** miles, causing a dangerous situation on the road. After 29 days of repairs at ****************, I picked up the vehicle only to have it shut off two days later in a parking lot, leaving me stranded in 104-degree heat. This is a really big safety issue.When I reached out to GMC ******, they informed me that no rental cars were available. After further inspection at ****** Chevrolet, I learned that loose battery connections had been overlooked by the previous dealerships so my car can be rushed out out of there and not qualify for the Lemon law. Ive attempted to resolve this with GM Financial, requesting an extension of my powertrain warranty to 9 or 10 years and compensation for my inconveniences (one month credit) but my requests were dismissed. Notta said that she can just do my warranty to what I already have now (not ethically, right) 6 year/72k I paid extra for that when I bought the vehicle. I seek your assistance in mediating this issue so GM Financial can reimburse me for my financial losses ( at least a months payment) and extend the warranty to cover future transmission issues from the six year extended warranty that I have now too a 9-10 year warranty. I want to feel safe and make sure Im covered in case this happens again. Thank you!

      Business Response

      Date: 07/16/2025

      " Please see attached documents"

    • Initial Complaint

      Date:07/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against GM Financial for inaccurate and unlawful reporting of a late payment on my credit report.Despite multiple disputes, GM Financial continues to report my June payment as 30 days late. As of todays date, it is only June 10th, making it factually impossible for the payment to be 30 days past due. This reporting is visibly inaccurate, misleading, and damaging to my credit standing.I have disputed this error multiple times directly with GM Financial and through the credit bureaus. Instead of correcting the obvious inaccuracy, GM Financial and the credit bureaus keep updating the same false information, in clear violation of the Fair Credit Reporting Act (FCRA), which requires furnishers to report accurate information and correct errors promptly.This false late payment is negatively impacting my credit score and overall financial standing. I request that the **** investigate this matter and compel GM Financial to immediately correct my credit report to accurately reflect the payment history.

      Business Response

      Date: 07/15/2025

      " Please see attached documents"

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MISLEADING FALSE REPORTING Information (GM FINANCIAL)Account Number: ************This account is inaccurate and I'm seeking litigation please delete at once. This inaccurate information is reported on my credit report. I will want it to be removed now. I sent letters on 05/13/2025 and nothing was resolved. I want it deleted now FROM ALL/ANY CREDIT BUREAU ITS BEING REPORTED TO!!!!

      Business Response

      Date: 07/15/2025

      please see attached

    • Initial Complaint

      Date:07/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had refinanced with my credit Union for my auto loan they had sent a check on 6/05/2025 and I had waited a week before calling Gm to confirm arrival of the check. They said they had never received it but my credit Union had stated not only did they receive the check but they had cashed it on June 12th after much back and forth it turns out they had cashed the check and applied it to the wrong ********** seems they refuse to help because they keep asking for another check as of 07/06/2025 and are trying to not accept the blame. Ive had multiple conversations with a supervisor and it seem they are doing everything they can to get another check from the credit Union and they are trying to shift the blame.

      Business Response

      Date: 07/17/2025

      Please see attached documents.

    • Initial Complaint

      Date:07/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To the Better Business Bureau,I am submitting this complaint regarding GM Financial and their reporting of two 30-day late payments ******************* 2019) on my auto loan account (#**********, which has been paid in full and closed as of October 2019 with a $0 balance.Although the account is closed and shows Paid as Agreed in some areas, the late payments are still impacting my credit and preventing me from securing a home loan. I contacted GM Financial directly and explained that I was experiencing a financial hardship during that time and did not receive any billing notices. I quickly brought the account current and ultimately paid it in full.Despite this, and my record as a loyal customer, ********************** informed me that they do not accept goodwill requests and would not assist in removing or updating the negative reporting.I believe this is unfair and not reflective of my payment history overall. Industry standards, including Metro 2 guidelines, recommend consistency in reporting, and it is misleading for a closed, paid account with no balance to still show derogatory marks. Im asking GM Financial to take a customer-first approach and show goodwill by removing the two 30-day lates and reporting the account accurately.I appreciate the BBBs help in mediating this matter so I can move forward with my homeownership plans.

      Business Response

      Date: 07/11/2025

      " Please see attached documents"

    • Initial Complaint

      Date:07/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and found two accounts reported by **********************/GM Financial, both listed as auto loans. One account ending in ****** was opened on February 26, 2021, with a balance of $11,411, and the second account ending in ****** was opened on March 5, 2021.I do not recognize these accounts, nor did I authorize or apply for any loans with this company. These entries appear to be the result of identity theft.I am requesting that AMERICREDIT/GM Financial investigate this matter thoroughly and remove these fraudulent accounts from my credit file. I would also appreciate written confirmation once the accounts have been reviewed and addressed.

      Business Response

      Date: 07/15/2025

      Please see attached

    GM Financial is NOT a BBB Accredited Business.

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