Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 18 2025 I came a way to your product. On the order button it didn't say anything about if you use it. I would be placing an subscription. I don't do subscription until I have tasted and remembered the quality. I am recovering from a Stroke. Which prevents me from following things in order or to check my email. Therefore, I was not aware that it was a subscription. It was made clear when I received an order in June 2025. At which point I realized you was one of these deceptive Company that don't make it clear like ****** between subscription and one time order. Neverlee I wrote your *** In June and requested to be cancelled from your Company. I received back an email however stated that you didn't have an account, with my email. However, I discovered that was a ****** I responded back that the *** address was the correct one but if not I sent my Gmail account and I wanted my subscription cancelled. Because I did not knowing sign up for an subscription and that your product was awful. I didn't receive back a response, however received another package in July 2025. I have two methods of payment via credit card through my Bank and viamy card through ******. Until I contacted my bank to make complaint since your company was not respecting me as a customer. At, which point my Bank had no record of placing an order using my card. I realized I had to had placed it through ******. So I made my complaint of dispute for both orders, since I had no intention of being on you subscription. I don't know if it is going to make a difference, but I am making a complaint with the BBB, in the hopes,that your Company would make your ordering with you more plain and direct between an subscription order and a 1x order. I am disputing these orders and had ****** to cancel out subscription, please don't write me and tell me I was confused I feel you need to let me know that you have made a clear and to the point which is which.

  

  Business Response

  Date: 07/23/2025

  Hi *****,
  
  Thanks for taking the time to share your concerns. Were truly sorry for the frustration youve experienced, and we want to clarify what occurred and what actions have already been taken to resolve your complaint.
  
  When you made your initial order, the Subscribe and Save option was selected. This means that your order was subject to our best discount, free insured shipping, and gifts with purchase. This also created a recurring subscription, which was clearly disclosed during checkout.
  
  Your first email to us came on June 21st. Our system responded immediately with an auto-reply explaining that a member of our team would respond within 2448 hours and included a direct link to our customer portal for subscription management. Our AI assistant responded the same day, requesting either your order number or the email used for your purchase so we could locate your account. You later provided both *** and Gmail addresses, but did not provide an order number or screenshot. Since our system couldnt locate your order with the information provided, the ticket remained open awaiting your reply.
  
  We understand how frustrating that must have felt, and were sorry we werent able to connect the dots faster. Once your correct order information came through, our team provided a prepaid return label and began working to resolve the issue.
  
  That said, I can confirm that your subscription is canceled and nothing else is set to charge or ship to you moving forward. Ive also processed a refund for your most recent orderyou should see those funds posted back to your account in the next 510 business days.
  
  We also see that your return label has not yet been used or activated. Please feel free to disregard itno return is necessary.
  
  We take accessibility and transparency seriously. While we understand that you're recovering from a stroke and navigating challenges, we believe weve acted in good faith and addressed each message as thoroughly as possible.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Javvy Coffee- I unknowingly signed up for a subscription & am unable to cancel it. I reach out to them via ************ have not responded. There is no "Cancel My Subscription" option on their website or in any of their correspondence. I should have checked this ********************* page as there are numerous complaints against ****************************** devious business practices.

  

  Business Response

  Date: 07/23/2025

  Hi *******, 

  
  Were sorry to hear about your frustration and appreciate the opportunity to clear a few things up.
  
  Your original order was placed under our Subscribe & Save option, which offers our best discount, free insured shipping, and gifts with purchase. As noted during checkout, this option creates a recurring subscription.
  
  You reached out to our team on Monday, and per the auto-reply you received, we let all customers know that responses can take 2448 hours. Your BBB submission came through before our team had a chance to respond to your original message.
  
  Were also glad to see that you were able to cancel your subscription on your own through the customer portal, which is in line with information included within our auto-response and FAQs. To confirm, your subscription has been successfully canceled, and nothing else is set to process or ship.
  
  Although your most recent order had already processed when you reached out (which means we couldnt stop shipment), weve gone ahead and refunded that order in full. Please feel free to enjoy this delivery on us, or share with a fellow coffee lover. You should see those funds returned to your account within 510 business days.
  
  We understand that subscriptions can sometimes be confusing, and were always happy to help clarify. Thanks again for bringing this to our attention.

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel a subscription that I never even entered, and after I successfully canceled the subscription there was an email that said click here to be sure that your subscription was done completely, and after I clicked there it re-entered me into the subscription that I had just canceled and now when I go back in to try to get into the portal, it is blocking me from letting me in. Also, when Itry to put the reason that of not liking their product was because of taste or quality it was blocking me from canceling my subscription. I had to my reason to another reason which that is giving false information to consumers because then they can market it as that no one has a problem with the tasteor quality of their product because theyre not allowing that as a reason of cancellation, it is false advertising wont let you cancel subscriptions reenter you into subscriptions. It is a scam company 100%.

  

  Business Response

  Date: 07/23/2025

  Hi ********, 

  Thanks for taking the time to share your concerns. Wed like to clear up a few misunderstandings and confirm that this issue has been fully resolved.
  
  Your original order was placed under our Subscribe & Save offer, which features our best discount, free insured shipping, and gifts with purchase. As noted at checkout, this option creates a recurring subscription.
  
  Were sorry to hear that you found a follow-up email confusing or misleading. While we cant verify exactly what you received without a screenshot, our system occasionally sends a confirmation email that includes a win-back offer or a change your mind? link- something thats standard practice in the e-commerce world. These emails never override a completed cancellation unless a customer actively clicks through and reactivates the subscription.
  
  We want to be clear that our cancellation flow is designed to collect honest feedback from our customers (including product taste and quality) and does not prevent anyone from canceling for those reasons. That data helps us improve, and we welcome all constructive input.
  
  If you were having trouble accessing the customer portal, were always available to help. However, we have no record of any prior contact from you before this BBB complaint.
  
  That said, weve now gone ahead and confirmed that your subscription has been fully canceled and nothing else is set to process or ship. As a courtesy, **** also refunded your most recent order, and you should see those funds returned to your account within 510 business days.
  
  We hope this clears up the confusion and appreciate the chance to address your concerns.

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order coffee it came by mail. I cancel the subscription the same day because I didn't like the taste of coffee They still send me another shipping of coffee I canceled subscription again I am asking them for return lable to refund the coffee which they give you only 10 day This is day 2 and second request still no shipping label This is fraud This coffee is not cheap They do what they want There is no customer service They dont respond to any email Try to cancel to the subscription on line the page doesn't work

  

  Business Response

  Date: 07/17/2025

  We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases. However, it seems that you have selected our Subscribe & Save option when your placed your order on June 11th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing 3 days before your first subscription order was to be shipped.
  
  According to your complaint, you mentioned the following
  
  -You mentioned that we only give 10 days to try. According to tracking from your initial order, your order was delivered on June 15th. This gave you almost a month between receiving the order and when your next order was fulfilled. In that time, you didn't reach back out to us for a refund or return on your initial product. 
  
  -You mentioned that there is no customer service and that we don't respond to emails. When you initially contacted our team on June 11th requesting to cancel your subscription, our team responded to you within the allotted ***** hour window with a link to cancel your subscription. We didn't hear from you after this.  I'll attach a screenshot below with that email. We also responded to your email requesting a return label within the ***** hour window. 
  
  That said, I'm happy to see that out agents were able to assist you by sending you a return label and cancel your subscription for you. 

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After complaining about, returning my first order from April, and demanding cancelation of subscription, I still received 3 more orders, 3 more charges, and NO refunds. I contacted the seller in May, ************ demanding they stop charging my card, stop sending me their junk, and refund me my money they stole over and over. Their AI email respond instantly saying that someone would get back with me with ***** hrs. Finally "someone" wrote me last week saying i am asking for a refund from over 30 days ago and i needed to give a reason, etc (per their policy) so they cannot help me but that i can respond to them answering some questions and they/ll see what if anything they can do. I did in fact tell them why I wanted to cancel, I did in fact request within 30 days each time (they just ignored me and kept stealing). I responded to their email with dates, order #s, all the needed info & more. Their policies to ignore a customer's demand to stop charging their bank card on 4 occasions is NOT LEGAL. The company may not like it but once they're told not to, they have to stop, especially when the customer is not in contract. I am not. So, in total the company owes me 92.84(july)+92.84(june)+92.84(may)+64.72(april)=$343.24 Thats all I need from them. I need a refund for $343.24 and to have NO MORE CHARGES on my card (cancel the subscription). Very simple.

  

  Business Response

  Date: 07/15/2025

  Hi there,
  
  We're sorry to hear that our subscription model didn't work out for you. Taking a look at your account and communication history with our team, you first reached out to us on May 2nd asking to cancel your subscription and issue you a refund for your initial order. However, May 2nd was also the day that your first subscription order processed and your cancellation request came after the order was processed. Because of this, we were unable to cancel your order before it shipped. 
  
  Our agent provided a link for you to cancel your subscription, and sent you two return labels for your initial order and the May 2nd order. Below is an excerpt of the email we sent you on May 6th
  
  "Thank you for reaching out and for giving Javvy a trywe're sorry to hear it wasn't the right fit for you.
  
  I've attached a return label for your initial order (#*******-JC) as well as a separate return label for the order that is currently on its way. Once both returns are received, well process your refunds accordingly.
  
  At Javvy, we take your personal information seriously, and in line with our privacy policy, we generally do not make changes to your account on your behalf. However, you can easily manage or cancel your subscription at any time by visiting our customer portal:
  
  [Customer Portal]
  
  If you have any questions or need help during the return process, feel free to reach outwe're here to help every step of the way."
  
  Looking at the tracking associated with the return labels, neither were used and we can see that they were not used, which is why they weren't refunded. Also, it doesn't seem that you used the link that our team has sent you in order to cancel your subscription. You also reached out to us in June claiming to have cancelled, but our team once again let you know that your subscription was still active and re-sent you a customer portal link.
  
  Since you request to cancel with us before with the expectation of no longer receiving orders, I will be issuing you refunds for your July, June, and May orders. However, since your April order wasn't sent back to us, I will not be able to issue you a refund for this order. In the meantime, I've gone ahead and cancelled your subscription for you. 

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchases: 4/27/25 & 6/26/25 Each purchase total amount: $92.63 both times The business is committed to provide a refund The nature of this dispute to receive a refund for both purchases.The products purchase 4/27/25 were returned in May 2025. I never received a refund. I have inquired about returning the products purchased in June and I am being told they cannot locate my order or information so I cannot return my order at this time.

  

  Business Response

  Date: 07/10/2025

  Hi there,

  I'm sorry for the confusion on behalf of our team. After taking a look, I can see that your April 27th order was returned on May 17th. I've issued you a refund for that order.
  
  I can see that your latest order arrived to you on June 30th. We've sent you a return label for that order as well. I'll be sure to keep an eye out for it so that when it arrives to our warehouse, I'll issue you a refund.
  
  Thank you for your patience and sorry for the inconvenience!
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered one time for my daughter in March. Did NOT agree to monthly shipments. Javvy shipped a package in April and charged my ****** account for *************************** Package was returned immediately Return to sender/did not order Money not returned May charged my ****** account for $91.55 Inv4OY35391PL496333G Package was returned immediately Called and texted to CANCEL Money not returned June charged my ****** account ******************************* Package was returned immediately Still calling and texting to CANCEL MONEY NOT RETURNED Now Javvy owes me$274.56 POOR BUSINESS PRACTICES!!!!

  

  Business Response

  Date: 07/08/2025

  Hi there,
  
  We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases. However, it seems that you have selected our Subscribe & Save option when your placed your order on March 10th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing you 3 days before your first subscription order was to be shipped. This should be in your inbox, but depending on your settings may have ended up in your spam or promotions folder.
  
  
  Besides an email sent to our team on July 6th, we have never received contact from you before requesting to cancel your subscription or notifying us that you would be returning any orders. As per our return policy, returns sent to our warehouse without prior approval will not be accepted or refunded. Prior approval comes in the form of contact and one of our agents sending you a return label for your order. I'll attach a screenshot of that page to this message.
  
  While most of yourorders fall outside of our 30-day satisfaction guarantee window and none of these orders are considered authorized returns, I will issue you a one-time courtesy refund for your latest order for $91.55. I am unable to issue you refunds for your other orders.
  
  Again, I am very sorry for the confusion and inconvenience here. I can confirm that your subscription has been cancelled and you will not be receiving any orders going forward unless you activate another subscription.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my unknown subscription with Javvy Coffee. I have tried multiple times to cancel via their portal, but in order to do so, they require a code be entered to verify their email. When I put my email in to receive the code, the code never comes to my inbox or spam. I have tried to contact the business directly multiple times, but have gotten no response or acknowledgement. I just need this subscription canceled and it feels like they are not allowing anyone to do so.

  

  Business Response

  Date: 07/01/2025

  Hi there,
  
  We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases. However, it seems that you have selected our Subscribe & Save option when your placed your order on March 7th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing 3 days before your first subscription order was to be shipped. This should be in your inbox, but depending on your settings may have ended up in your spam or promotions folder. 
  
  Taking a look into your account history, it doesn't seem that you have contacted our team before. If you have an alternate email address that you use, we ask that you always reach out to us under the email associated with your account. 
  
  In the meantime, I can confirm that you have cancelled your subscription as of this morning. 

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Javvy Coffee put me in a subscription that I was unaware of. I was charged ***** on June 21st, 2025. I immediately cancelled my subscription with Javvy Coffee.I then emailed them and told them to refund *****. I did not receive any merchandise.Javvy Coffee's respose was "No order was processed on June 21st and no charge of ***** was made by us on that date." My account shows that they did charge me.

  

  Business Response

  Date: 06/26/2025

  Hi there,

  I'm sorry for the confusion here and would love to help clear this up.
  
  Taking a look at your account history, I can see that you placed your first order under your email on June 1st. However, that wasn't actually first order with us. On May 22nd, you placed an order with us totaling $58.48 under a misspelled email address and opted for our Subscribe & Save plan, which automatically renews every 30 days. This selection provided you with a fantastic discount, included gifts with your purchase, and free insured shipping, which is why your orders were processed automatically. This subscription associated the incorrect email address is what prompted your June 21st order.
  
  Typos happen to us all, but this explains why you never received any confirmation from us for your initial order, nor did you receive any communication about upcoming orders. This also explains why our agents were unaware of any additional orders being processed for you on June 21st.
  
  I'm sure this was a shock, and I'm sorry about that. I can confirm that both subscriptions have been cancelled. Unfortunately, it's not possible for us to cancel an order once its been processed in our warehouse. Once your order arrives, just let me know if you decide youd like to return itwell send over a prepaid label and make the process simple.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****-******

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad on ******** about Javvy coffee and a special promotion they had going on. Nothing on the ad stated that you would be entering into a subscription plan if you ordered. When I placed my order I still looked and there was nothing about agreeing to a subscription. Shortly after doing my order I started receiving emails about thank you for your subscription. I immediately contacted customer service and told them that was deceptive advertising and I wasn't interested in doing business with a company like that for them to cancel my subscription and order. They told me how to cancel the Subscription and I did that and asked for a refund. A few days passed and I'm getting numerous emails s day about promotions and recipes. I emailed them again asking for my order to be canceled and my money refunded. They would ask for all of my info, which I'd give. They'd say they were unable to locate the order but somehow they knew it hadn't shipped. I asked again since it hasn't shipped please cancel the order. Funds were taken from my card on 6/18/25. I constantly got different excuses. June 25, 2025 I messaged them again. I keep getting emails for recipes but no confirmation for canceling the order Or a tracking number. They asked again for my info, yet again I gave it. They were still unable to find my info and said again that it hadn't shipped. So I asked Again, will you please cancel the order. After that I got an email that it shipped and I haven't gotten any other responses from them since. This has been the most unprofessional company and they have false info on their ads. Nothing says that your agreeing to or signing up for a subscription or I wouldn't have ordered it. Now that I've had an issue I've done research and see alot of complaints on social media. I told them that was deceptive and bad business and they need to train the cust service and update their auto reply messages and be honest in their ads.

  

  Business Response

  Date: 06/25/2025

  Hi there,
  
  We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases. However, it seems that you have selected our Subscribe & Save option when your placed your order on June 17th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program to make clear that you would be entering a subscription agreement. I do see that when speaking to our agents, you requested to cancel your subscription and our agent walked you through the process of doing this.
  
  When an order is placed, there is only a short window of time when the order itself can be cancelled. Unfortunately, since your order was placed on June 17th and you first reached out to our team on June 19th, we were unable to cancel your order for you. That said, I'm happy that our team was able to issue you a preemptive refund for your order. When it arrives, we'd love for you to share it with a fellow coffee lover.