We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Brake Services

The Ram Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/22/24 I was billed $1895 for 2 locking front hub assemblies for my dodge truck I purchased over the phone because the woman said their website is down and we need to take your credit card over the phone, it is now 09/24/24 and I tried calling, emailing, requesting a call back, cant reach them, so I lost $1895.00 I would just love a refund even though this isnt right and there is lots of other people I found on the internet that went through the same thing. They said to contact BBB for help!

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a rare master cylinder and booster to him and that was received 4/8/24. I called beforehand and was told it would take 3 weeks. It is now 8 weeks, and I cannot get them to answer the phone. The one time they did they put me on hold for 30 minutes, so I called from another line, and they said they'd call me back. Never did and have never answered the phone since.

  • Initial Complaint

    Date:12/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a master cylinder on 11/2/2022 and paid in full.Still have not recieved it and they will not answer the phone.

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/3/2023 I sent ***** The Ram Man an automotive part (Brake Master Cylinder) for rebuild. The part was received on 7/6/23. The *** tracking number (1Z67Y0X90353734409) confirms this, in addition I also received a voice message confirming they received it on the same day. The master cylinder was complete including pushrod and was removed from one of my rare classic cars. I also included a detailed explanation of the problems I was having. The add on their website states there is typically a 2-3 week, lead-time. This was also confirmed on the voice message the date it was received stating they will contact me in 2-3 weeks when it's completed for billing info. Since late July I have reached out so many times via ************** I have left countless voice messages asking for a status update. Not once has anyone tried to communicate with me. All I want is my part returned, At this point I don't trust the people and would be afraid to send money for the repair. I have detailed photos of my item that are available upon request. The item is rare and difficult to replace. The ram man has several You Tube videos on line, I had no reason to believe they weren't reputable.

  • Initial Complaint

    Date:07/21/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a rear Disc Brake Conversion kit for my **** Dodge RamCharger 150 4x4. Rotors they sent have a **** opening or hat . My truck has a 7 axle ******. Rotors are only **** MM thick or .20 inches. Not enough thickness to machine and Brake shops will not cut Machine shops do not want to cut down the axle ****** due to concerns of compromising the axle integrity. Kit is not made to fit as represented and other professionals refuse to make it fit. I recommend Do Not Buy This Kit. I have called and left 30 or more messages asking for help and technical advice with ZERO RESPONSE from ***** or ****. Do not waste your time or money. Thank You BBB

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people are very experienced scam artists taking money from good hard working people who just wa t what they ordered and was promised as advertised on their website its horrible what they are doing to so many innocent people I only hope you can put a stop to these scam artists please help Thank You for your time in this matter

    Customer Answer

    Date: 05/18/2023

    My name is *** and I had placed an order on 4/25/2023 from ************ I placed an order for D-100 Dodge pickup front and rear brake kits for $2190.00. After placing the order I was told I would receive confirmation of my order and shipping information as well in seven to ten business days; I have still not received any information even after trying to contact customer service. I was charged for the order on 4/27/2023. Please get back to me as soon as possible, thanks. 

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    REFUND DUE SINCE OCTOBER 2022, Please send me either a money order or a check for $********* YOU CAN CALL ME AT ************ AND SEND PAYMENT TO MY **************** CARD ************************* ***************************************************************************************. April 18th 2022, I sent The Ram Man **** $1350.00 and a note to order (2) brake kits for my **** Dodge Challenger. (1) front brake kit ($995.00) and (1) rear brake kit ($795.00). They received my **** of America, *********, *******'s check 4.21.22 for $1350.00. The Ram man *** called me and I spoke with ****. I then gave her my **************** credit card number, ending in ****, and she charged an additional $440.00 for a total of $1790.00. I asked **** to send me an invoice which she never did. I do still have the cashiers check and a record from **************** paid to the Ram Man ****After numerous attempts to contact the Ram Man **** Phone calls and Emails, I finally reached them and told them to cancel the rear brake kit. I received my drilled and slotted front Kit October 2022. 6 Months after I ordered and paid...I have emailed and called and left voice messages and still no response from the Ram Man ****I want my refund for $795.00 REFUND DUE SINCE OCTOBER 2022, Please send me either a money order or a check for $********* YOU CAN CALL ME AT ************ AND SEND PAYMENT TO MY **************** CARD ************************* ***************************************************************************************.

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered upgraded hubs at a price of 400 dollars on May 03, 2022 and have not been able to get any information through email or calling. Many other people are having the same problem. My order number is #****

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After conversation with the ram man we sent our collector car master brake cylinder by *** (tracking number 1Z831V230334122490) ON 9/28/2122. Verified thru *** it was delivered on 9/26/2022 to the address. During the month of October have been calling two different phone numbers:: ************, and ************, with last number announcing the phone mail is full. Also sent several emails using web site to send thru. NO response from any message system used.

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts. The lady said she would email a receipt but never did. I tried many times to call, but no answer. I finally talked to the lady and she took my number and said she would call back, never did. I got ahold of her a week and a half later and she said she would call me back that day. Never did. They havent answered the phone since and now the voicemail is full so I cant leave a message. Its been a month and a half now, and I havent heard one word from them. After reading other complaints on BBB website, I can see they have done this many times before.

The Ram Man is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.