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Business Profile

Apartments

Villas At Alameda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The apartments is threatening me, because she feels I have people living with me that's not on my lease, and as I've stated to her. I dont, and my children can be added to lease if that's a problem. The lease agent is saying she's going to file an eviction on me and not accept any money from me. Ive explained to the lady and has done everything asked. I FEEL LIKE SHE'S HARRASSING ME NOW AND DONE TOOK MY MONEY

    Business Response

    Date: 01/13/2025

    During a routine pest control notice delivery, I discovered that the individual who answered the door was not ***** *******, but rather a previously denied applicant.
    I informed the occupant that she was not authorized to reside in the unit and would need to vacate the premises. Despite providing ***** ******* ample time to submit applications for all other occupants, no applications have been received. Consequently, I issued a lease violation and notified the resident that we would no longer accept rent payments until all occupants have been properly screened and added to the lease.
    ***** ******* has requested the corporate contact information, and I have provided her with your email address.

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable with this debt with VILLAS AT ALAMEDA APTS I dont have a contract with NATIONAL CREDIT SYSTEM. They not provide me with the original contract as requested.

    Business Response

    Date: 11/22/2024

    We are writing in response to your inquiry regarding the outstanding debt owed to our property. According to the terms of your lease agreement, specifically section 23.5 "Other Remedies," we are entitled to collect unpaid amounts and report them to credit agencies as permitted by law.
    If we or our debt collector attempts to collect any money you owe, you agree that we or the debt collector may contact you by any legal means.
    Please contact our office at your earliest convenience to discuss this matter further.
    Thank you for your attention.
    Best regards, ******** ********, Assistant Manager, ************  Villas at Alameda 7000 **** T ***** Rd

  • Initial Complaint

    Date:09/09/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After my Section 8 Housing Counselor ******* ******** from ************************************** notified the Leasing Apartment Complex on June ******* of the request for relocation letting them know after my rental lease ends on September ******* and my Section 8 housing contract from October ****** Thur October ****** housing contract ends at Villas At ******************* **************************************************************************************** notifying the Property Manager ****** ****** and ******** ******** the assistance Property Manager of the request for relocation letting them know I will be moving out on October ****** after my rental lease ends on September ******* they the rent ************** went to go charging me on my residential Payment Portal account and October ****** Section 8 housing payment of $202.00 dollars when they was notified by my Housing counselor of me relocating and me notifying them as well on June *******

    Customer Answer

    Date: 10/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** ********

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Apartment Complex ******************* is charging me on my Residential Rent Online Portal Account and $16.00 Renters Legal ************************** Policy charge on my Account.When my ************************ on July 12-2024 provided them *** email copy of Renewal of Declaration ******************** policy below in the *** attachments showing that the Property Manager ************************* has confirm in the email Received that the Proof Of Declaration of ***************** Policy has been received

    Business Response

    Date: 08/12/2024

    Thank you for your email. We have adjusted ************************** ledger and have updated our records. Our system automatically applies the renter's fee when the resident does not have their own renters insurance. We have updated our records accordingly and have removed the charge, we apologize for the inconvenience. Thank you 

    Customer Answer

    Date: 08/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been living here 5 months now and my air has not worked since .Ive been working in the heat and coming coming to heart . My bill is now **** plus late fee and also a light bill connected to it when the whole time the air was never working . They come and fix it almost every other day . I feel as if my rent shouldnt be this high if the apartment does not have the updated things that are needed . *** spent 300 dollars on lights within a month . Ive had to buy a window ac for 300 dollars and a high speed fan for 50 just to keep cool . Something needs to be done . Im constantly late because I feel they are not doing there part .

    Business Response

    Date: 09/12/2022

    Hello thank you for reaching out. Morment's online request for AC repair was submitted on 9/12 and repaired in the same day. We talked to ****************** and have addressed the issue within a timely manner. We were able to locate problem area on the outside condensor unit. One of the freon valves needed to be replaced and re- charged with freon. Resident signed workorder after repair work was completed. Resident also received a verbal warning to remove the window ac unit from her second floor window (prohibited to have on second floor unit) and an authorized animal violation for having an unauthorized canine in apartment. 

    Maintenance was not able to access apartment to check inside air handler and thermostat inside. Residnet notified and maintence was able to access. Morment is  content with the cooling down of her apartment. We will be checking in tomorrow just to ensure her ac is properly running, thank you.

Villas At Alameda is NOT a BBB Accredited Business.

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