Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not issue a refund and continue to send me through a loop. They have no desire to assist with the issue including looking into the tracking with **** which they will only shared emailed information with the sender. No one should order from these guys, it has been a hassle from the beginning.

  Business Response

  Date: 05/13/2025

  This item was shipped using Amazon labels, and any shipping delays fall under Amazons responsibility. The customer simply needs to follow the instructions provided through the ****** app regarding their order. It appears these instructions are being overlooked, which is causing unnecessary confusion.

  A replacement was offeredwhich is fully within our controlbut the customer declined it. At this point, they need to follow Amazons policy, which they agreed to at the time of purchase. Weve fulfilled our responsibilities as the seller in accordance with Amazons guidelines.

   

  Business Response

  Date: 05/23/2025

  This item was shipped using ****** labels, and any shipping delays fall under Amazons responsibility. The customer simply needs to follow the instructions provided through the ****** app regarding their order. It appears these instructions are being overlooked, which is causing unnecessary confusion.
  
  A replacement was offeredwhich is fully within our controlbut the customer declined it. At this point, they need to follow Amazons policy, which they agreed to at the time of purchase. Weve fulfilled our responsibilities as the seller in accordance with Amazons guidelines.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Automotive part from this business on ********** I paid purchase price immediately. $327.88 The tracking information showed the package was undeliverable and went through several holding statuses. 1 month later the package appeared to have been delivered. It was not delivered to *********************************. That is a business without a mailbox and closed on weekends. The tracking clearly states it was put in a mailbox at around 11am on a Saturday. My business address does not take mail or packages on weekends, before or after 8am to 5pm on weekdays only. This package was not delivered to me the address I use for Amazon shipping. The package was delivered to a different address in *******. While I tried contacting Metro 24 they refused to answer calls and messages. ****** has denied a refund request stating it is the sellers fault. The seller has always put blame on ******. As a consumer I am left short $327.88 with no item that I paid in full for.

  Business Response

  Date: 04/17/2025

  This item was shipped using an ******-provided label and fulfilled in accordance with Amazons protocol and procedures. Tracking shows the package was delivered successfully, and the shipment was fully insured through *******
  
  
  As this order was placed directly through ****** and fulfilled on their behalf, any claims related to delivery issues or insurance must be handled directly with ****** ***************** Weve communicated this in previous messages and have no access to internal claim decisions made by *******
  
  
  While we cant speak to the exact reason your claim was denied, its possible ****** reviewed internal account history or claim activity when making their determination. Unfortunately, we are not privy to those internal details.
  
  
  We remain committed to assisting however we can, but for further clarification or resolution, youll need to continue working directly with Amazon.
  
  

  Business Response

  Date: 04/17/2025

  We have tolerated this individuals abusive and inappropriate behavior for the last time. He is no longer welcome to communicate with us directly. Any further concerns may be taken up with ******. His tactics have failed, and he has been permanently banned from further communication.
  
  
  

  ********************************

  You can all go F*** yourselves!!! Eat massive dicks and enjoy that ****.

  Business Response

  Date: 04/17/2025

  We have tolerated this individuals abusive and inappropriate behavior for the last time. He is no longer welcome to communicate with us directly. Any further concerns may be taken up with ******. His tactics have failed, and he has been permanently banned from further communication.
  
  
  

  ********************************

  You can all go F*** yourselves!!! Eat massive dicks and enjoy that ****.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wheel cove new, from this business on ****. NO MENTION OF 50% return fee is did not fit. I paid ***** for said cover. I returned said item NEW UNUSED as it did not fit. I sent item back and was refunded $8.37. Actually with the shipping for the item that did not fit I was charged 61%. I am a senior citizen and these people took extreme advantage of me. Please help. Thank you.

  Business Response

  Date: 02/11/2025

  To give any factual data and not speculate we would need details such as the order number to verify your purchase and identity.
  
  
  We follow eBays return policies, and we ask that all returns comply with their guidelines. If an item is returned damaged due to improper packaging, the responsibility for the damage will lie with the customer returning the item.
  
  
  Please ensure that returned items are properly packaged and protected so they arrive in the same condition as when they were initially shipped from our facility.
  
  
  
  

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because:  They have my order number, my pertinent information but continue unscrupulous business practice. Unacceptable.  

  Business Response

  Date: 02/12/2025

  Its truly unfortunate when frustration causes misunderstandings, especially when we're simply requesting basic details like the order number. If the customer remains upset, we unfortunately cant assist directly without the correct information to locate the order.

  In general, we include pictures, such as the one attached, in our listings to show that only specific wheels will fit. If weve sent the correct part and the customer didnt review the pictures, they are responsible for both the shipping costs incurred for the item and the return shipping due to their oversight. 

  On a small item like a single center cap, the return shipping can sometimes amount to as much as 50% of the order value, especially since we dont make much profit on these items. Unfortunately, those return costs are not our fault, and as such, we do not bear them. In line with ****'s policy, we pass those costs on to the responsible party.

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product through ****** in late August 2024, and Metro 24 Wholesale was the third-party supplier. I called for a return of their product in September, as I was charged a different price than what it was advertised for. I printed and attached the mailing label to the original packaging and took it to the *** ******** late November, I realized I had not gotten my refund and called Amazon. They told me the return was not received. I went to the *** store with my original receipt. We looked in their large bin of undeliverable packages and I saw the box, and the mailing label had been mangled and unreadable. I took it back home, called Amazon and explained, and they had me resend it with a new mailing label. i dropped it off on 01 December to the *** store. *** has verified Metro 24 Wholesale *** has received the package. I have called Amazon several times because I have still not received a refund. ****** told me they cannot refund it because the payment went to Metro 24 Wholesale directly. Metro 24 Wholesale continues to reply to the ****** requests for a refund with comments such as:"***/Original return how would it be possible to return it twice? what you are describing doesn't make sense unfortunately" - on 01 December 2024 at 5:59pm "It has not been returned" on 11 December 2024 at 2:55pm "refunds returns and things of automation are done directly through Amazon" on 23 Dec 2024 at 10:26am And most recently,"This return was requested in August. It is now December unfortunately, everything needs to be handled per the timelines in Amazon's automation" on 23 December at 4:57pm They have received the product back, and they are refusing to refund the payment.

  Business Response

  Date: 12/26/2024

  ****** has established automated return window policies that require items to be returned within a specified timeframe for several reasons. The customer was granted a return authorization on 9/13/2024, but unfortunately, the item was not returned within the designated window. As a result, the case was closed by ****** on 10/27/2024, after the 60-day return period had passed.

  Business Response

  Date: 12/26/2024

  The customer's claim regarding price changes is not accurate. The item was purchased at the advertised price at the time of sale. If a lower price was found later, the proper course of action would have been to follow Amazon's return policy, which was clearly communicated to him. Unfortunately, the return instructions were not followed.

  Customer Answer

  Date: 12/26/2024

  I am rejecting this response because:   

  I dropped the package off at my local *** store with the return label.

  The label got mangled and unreadable at some point after that.  I only started checking in late November when I realized my refund had still not posted.  I called AMAZON ***************** and they confirmed that the returned items had not been received, so i went back to the *** store with my original receipt from in September when they took the package from me.

  We looked through a large bin of undeliverable packages and I saw the one from me, easy to identify because it was the original packaging I had received it in.

  I told him what was in the box, we opened it together, and he allowed me to take it home.  I called Amazon again, and they said to affix a new label and send it again, which I did on 01 December 2024.

  ****** has since confirmed Metro 24 Wholesale **** HAS RECEIVED THE PRODUCTS.

  How is ANY of this MY FAULT?  They need to refund the purchase price immediately.

  Small Claims Court, in ********, will cost them a lot more money, than to do the right thing and tender the refund.

   

   

   

  Business Response

  Date: 12/26/2024

  We understand that the return process can be frustrating, and we strive to be as clear as possible about Amazons return policies and timelines. However, in this case, the customer has provided inconsistent accounts of the situation. Despite multiple attempts, the return was not completed within the required 60-day window. We encourage the customer to carefully review and acknowledge the policy, as failure to adhere to the return steps is the reason their request was rejected. Additionally, the inconsistency in the customers statements raises concerns.

   

  Customer Answer

  Date: 12/26/2024

  What inconsistencies?

  There have been zero inconsistencies on my end.  Metro 24 Wholesale *** has the product back in their possession and they are refusing to refund the purchase price. 

  I renewed the return in late November through ****** when the box was located at the *** store.  They received it back within 10 days, so the "After 60 days" statement from them is the only inconsistency I can see.  

  Look at the entire communication thread I copied from the Amazon website.  Metro 24 Wholesale has been rude, stalling, and uncooperative.  I will make sure I take this to social media platforms to **** consumers of their poor business practices.

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   

  What inconsistencies?

  There have been zero inconsistencies on my end.  Metro 24 Wholesale *** has the product back in their possession and they are refusing to refund the purchase price. 

  I renewed the return in late November through Amazon when the box was located at the *** store.  They received it back within 10 days, so the "After 60 days" statement from them is the only inconsistency I can see.  

  Look at the entire communication thread I copied from the Amazon website.  Metro 24 Wholesale has been rude, stalling, and uncooperative.  I will make sure I take this to social media platforms to **** consumers of their poor business practices.

  Business Response

  Date: 02/10/2025

  We have carefully followed all of Amazons policies and procedures. The return was closed by ******* automated system because the item was not returned within the specified timeline and the necessary steps werent completed.
  
  
  As we are not Amazon, we can only follow the rules they set for returns. We ensure to comply with their policies for every purchase.
  
  
  

  Customer Answer

  Date: 02/11/2025

  I am rejecting this response because:   

  Through no fault of my own was the package received late by this seller.  The seller DID RECEIVE the items back in the return shipment, as has been proven without a doubt.

  So, they have their product, and they have my money.  They are crooks, plain and simple, and I have started a thread on several ************ platforms highlighting their actions.  If I can cause one customer to buy elsewhere, I will do so.

  Business Response

  Date: 02/11/2025

  We deal in facts, not fiction. The fact is, on 10/27/2024, ****** closed the return due to the buyer's failure to follow policy. We strictly adhere to ******'s policies and cannot be extorted.

  Business Response

  Date: 02/11/2025

  We deal in facts, not fiction. The fact is, on 10/27/2024, ****** closed the return due to the buyer's failure to follow policy. We strictly adhere to ******'s policies and cannot be extorted. For this reason, we reject the case as its been closed

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because:   

  Keeping someone's payment after the product has been returned is THEFT. 

  I will file a claim in my county Circuit Court, and you will have to come to ******** to represent yourself in a court of law.

  ZERO INTEGRITY

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

  Business Response

  Date: 02/26/2025

  Fact: Please refer to the attachments for documented details. This individual seems to believe that rules do not apply to them, but the facts are clear. On 10/27/2024, ****** denied and closed their claim, in accordance with the policy the customer agreed to. Despite this, the item was sent after the claim was declined, and no refund was issued. The item was also improperly packaged and shipped via ***, a carrier that does not handle hazmat items. *** delayed delivery for months, as the customer mentioned, due to this violation. As a result, the package was damaged upon arrival and ultimately disposed of, as it did not meet the necessary shipping requirements, including proper hazmat labeling and packaging. While the customer is free to pursue their claims, it is important to note that the facts do not support the fabricated story they are presenting, and they are unlikely to make any progress with this course of action.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for 6 qts oil on 11-12-24 through ****** .****** wanting me to contact seller.Seller said already shipped , no refund , shipment delayed no refund .

  Business Response

  Date: 12/06/2024

  We deeply regret for the hassle and understand how something like this can really test your patience. We  empathize with your frustration, kindly allow us to extend a sincere apology for the inconvenience this has caused you.

  All refunds, returns, and things of automation are done directly through the Amazon app for your convenience and can be done directly from your device.

   

  At this time there is an open inquiry with the carrier, and we are awaiting a response. Please note that "

  Hazardous and flammable liquids do not get scanned by bots as they cannot go down the conveyor at the carrier's hub. They are rather put in a large container that a carrier is supposed to scan manually per package, unfortunately, this doesnt happen, and they get missed. Mixed in with federal transit laws of chemicals they often are delayed on paper and scanned out for delivery with no information beforehand. We 100% shipped this item and it will be updated for delivery soon. 

  Business Response

  Date: 12/16/2024

  Hazardous and flammable liquids do not get scanned by bots as they cannot go down the conveyor at the carrier's hub. They are out in a large container that a carrier is supposed to scan manually per package, unfortunately, this doesnt happen, and they get missed. Mixed in with federal transit laws of chemicals they often are delayed on paper and scanned out for delivery with no information beforehand. We 100% shipped this item and it will be updated for delivery soon. 

  Delivery Information
  Time Location Event Details
  ***, Dec 16, 2024, 12:31 AM PST Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 10:34 ************************************ US Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 12:13 ************************************* US Package left the carrier facility.
  Sun, Dec 15, 2024, 11:14 AM ********************************** US Package arrived at a carrier facility.
  Sun, Dec 15, 2024, 2:17 AM PST ****** Tx ******************* US Package left the carrier facility.
  Sun, Dec 15, 2024, 1:01 AM PST Package left the carrier facility.
  Sat, Dec 7, 2024, 3:10 AM PST ****** Tx ******************* US Package arrived at a carrier facility.
  Sat, Dec 7, 2024, 1:55 AM PST ********** ** Package arrived at a carrier facility.
  ***, Nov 26, 2024, 3:00 PM PST Package delayed in transit
  Wed, Nov 13, 2024, 1:00 PM PST Carrier received the package.
  Wed, Nov 13, 2024, 5:02 AM PST Package left the shipper facility

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 7th 2024 I ordered a oil change kit including 7qts of acdelco dexosd oil and a pf66 filter. The confirmation from the seller said it was 8qts of ********** and a pf63 filter. I canceled the order and requested a refund the morning of the 8th. It is now the 23rd of July. As of yesterday the carrier and Amazon both said it hadn't left. Then it shows up as delayed and delivery date unknown. ****** says it is this sellers responsibility and the seller just wants to play a blame game with me and says it's Amazon's problem. Meanwhile, I have nothing. They state they are a veteran ran company yet they have no integrity. I want my money back.

  Business Response

  Date: 07/24/2024

  This concern was addressed on both amazon and a private email. 

  The customer is made a mistake and ordered the wrong items, per the amazon posted return policy he is responsible for the return freight cost. He keeps trying to get around a policy by being nasty to our employees, to a point we had to warn him that we would not respond further if he continued the behavior. 

  The return request was approved on Amazon. He also opened a claim on Amazon which froze all other forms as they make their final decision. A refund will be issued when the correct items he ordered that were sent to him are returned. 

  Customer Answer

  Date: 07/26/2024

  The parts were relieved today and are being handed over to the Kansas ************************ because the filter that was loosely tossed in the box is not genuine. When compared to a genuine filter it is obviously different in that the fake one has a baffle not found on a genuine along with the canister gasket. 

   Amazon has refunded me since they did not agree it was MY error on the parts and shipping. I am also working with amazon to remove this reseller from the market place. I was very rude, after dealing with the issue for this long. If they don't want to pay shipping to get their oil back it will go in the trash then, not my issue.

  Customer Answer

  Date: 07/26/2024

  In the photo with 2 filters, the top one with a restricted baffle is the fake. The other filter is a known GM Genuine part. I called GM to be certain and they confirmed there should be no baffle. This would be very restrictive in oil flow. Also if you look at their actual web page the parts are listed with major grammatical errors most reputable suppliers would not have. There photos are also pretty sketchy. 

  Business Response

  Date: 07/26/2024

  rejected con artists lame attempt at extortion and encourage him to be a man of his words and do it

   

  we'd love to expose him 

  Business Response

  Date: 07/26/2024

  ...

  Customer Answer

  Date: 07/27/2024

  I am rejecting this response because:   This is a response I got from this seller in an email today. I offered to send the oil back if they provided a pre-paid shipping label. This was the response. Please note, 2 days ago in the message threads the seller provided, I asked for a phone call and they chose to reply in email, not me. This is very abusive and I am also sending this message to Amazon,  as we are working to remove "metro 24" from marketplace. They are selling fake parts and are extremely volatile.  This issue is far from resolved.

   

       !! DO NOT CLOSE!!

   

  KANSAS ATTORNEY GENERAL IS INVOLVED FOR CRIMINAL ACTIONS

  Business Response

  Date: 07/29/2024

  We are still waiting on the attorney general, the *** of ************** and the list of other people. This man said were going to contact us to contact us.
  

  he is a liar, a thief, and hes trying to hustle us and its not gonna work. we are done with his insanity and fully reject 100% of his nonsense.

   

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller is knowingly and intentionally shipping counterfeit products. Ordered ACDelco tire pressure monitoring sensors and he sent Chinese clone knockoffs that he pulled the stickers off of before shipping. Intentional scam and refuses to refund money forcing me to go through my credit card company.

  Business Response

  Date: 07/01/2024

  Customer bought an item on **** clearly listed as used and didn't read the fine print. He is refusing to return the item as he is attempting to extort us for a free item and we will not allow such behavior. The item is Genuine OEM, used, as described. Unfortunately the buyer has zero education in auto parts and doesn't realize the difference between genuine parts and aftermarket ones. 

   Items in his picture are exactly as listed and described online. Despite this a return was accepted on **** and he needs need to return them. 

  There is nothing furtjer to say in this matter. 

   

   

  Customer Answer

  Date: 07/01/2024

  I am rejecting this response because:   I never said anything about the listing saying anything to do with used or new. That wasn't the topic of discussion or the issue. The items are counterfeit. The photos he provides on his listing have absolutely nothing to do with the item I received. He shows a picture of an ACDelco box and a few sensors laying in front of it. And even in his listing claims that they are OEM ACDelco branded sensors. The fact that they're used means nothing. That wasn't topic of discussion. The topic of discussion is the sensors I received are not ACDelco their Chinese copies. An outright clone and counterfeit product. I know the seller's going to continue to dispute this because every scammer gets offensive and starts going off the rails when they're called out on their scam. They lack integrity, they lack common sense, and they always pull this kind of victimhood mentality. Has nothing to do with the listing saying used and that was a very weak attempt at deflection.

  Business Response

  Date: 07/01/2024

  Return item for refund. Case closed, we reject the refund request until our items are returned.  

  Customer Answer

  Date: 07/01/2024

  I am rejecting this response because:   I submitted a return request before ever contacting you. Trying to blast my personal information is a low blow even for a scammer like you. Fortunately I don't care cuz I have nothing to hide like you do. It's obvious you're still bitter because I gave you your own full name on **** and you thought all the insults and mouthiness were insulated by that site. I already knew you had my physical address because you had to ship your scam to me. You just didn't know I had yours. The return request on **** was submitted the day of the issue. Ignoring it and blaming me isn't going to work because **** will refund my money regardless. Or I can just simply stop payment. Like I told you in our previous interaction I'm not the one that's going to get the shaft in this scam. So do what you got to do. Except the return, don't accept the return, either way I get my money back and I've already ordered legitimate sensors from someone else. I'm only reporting you here, like the endless list of poor reviews of your company on this site, because people should know to avoid scammers like you. Now go ahead and continue with your weak personal attacks, and lack of proof that the sensors are in fact legitimate. Your photos of your listing and your words don't mean anything at all in that argument. So you have a good day. *************************

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part for my vehicle from this seller through their Amazon store. I made the purchase on 5-24-24. The item never left the original location. I contacted the seller on 6-13-24 and requested a refund since they havent sent the item but have collected the payment. The seller stated 3-5 business days for the refund to process. I contacted Amazon customer service and they contacted the seller on my behalf. I received the same generic response of 3-5 business days. I am filing a fraud claim with my card holder to start the process of getting my money back.

  Business Response

  Date: 07/08/2024

  Refunds from Amazon are handled directly by them. We don't have access to where they refund the money to you as that again comes directly from them. Have you contacted them directly? 

  They have recently changed their policies and offer credits to accounts, ect. 

  They can directly help you as they have the information your requesting sir. 

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:   This business doesnt even follow its own return policies. It seems pretty ridiculous to have to involve Amazon and the BBB to initiate an action to resolve the issue of fraud by selling an item but never sending it out or refusing to issue a refund when first asked. I hope this complaint will become public and will detour others from buying from shady companies like this. The customer shouldnt have to wait for an additional 3-5 business days after the initial 3-5 business day request for a refund. Obviously the company had no intentions on issuing the refund until the customer had to involve Amazon and the ********************. 
  

  The refund has been issued and conducted through Amazon, only after contacting Amazon for the second time. This only goes to prove that the company had no intention of issuing a refund. 

  Business Response

  Date: 07/08/2024

  We deeply regret for the hassle and understand how something like this can really test your patience. We understand that you are not happy with the last resolution and we empathize with your frustration,kindly allow us to extend a sincere apology for the inconvenience this has caused you.
  

  Refund was issued from us already and as we have previously stated for the 5th time now (including on amazon to you) and Amazon is the one whom issues it back from them to you directly. There is no other way to explain this unfortunately as your frustration is making you be irrational. 

  Business Response

  Date: 07/08/2024

  clearly shows it was refunded to this person on this order

  again they need to contact amazon directly for further help 

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:   Irrationality is only coming from the fraudulent business practices that your business is conducting. As you previously stated, Amazon had to intervene to issue the refund. 

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered via amazon prime and paid for a case of transmission fluid. Product was never delivered and is clearly still marked as shipped and clearly not makred as delivered or ever even leaving the warehouse. Contacted company who told me to much time has passed and they cannot verify with carrier which is completly false. then ggole them and found the multitude of other conmplaints and 1 star reviews listing the same exact thing! this is a complete scam and buyers should beware!

  Business Response

  Date: 01/22/2024

  We don't sell on Amazon prime, we sell on amazon standard but it's not prime.

  What is your order number on amazon? We need this data in order to assist you and validate you claim here.  

  Business Response

  Date: 01/22/2024

  We are going out on a limb and assuming this is you. (attached)

  As we stated to you on amazon, you're inquiring on an order from April 26th of 2023 (9 months ago).  The carrier has long purged the data. Your opinion of "being a lie" is incorrect. In reality you can check usps.com and see that they in fact purge all tracking data after 120 days.  (************************************************************) " access to tracking information for non-signature items is limited to 120 days" 

  **Facts from the carriers website and not simply not an opinion**

   

  Customer Answer

  Date: 01/22/2024

  I am rejecting this response because:   Seller is aware of the non-receipt of this order and order # as we have also been messaging via amazon platform.  In the interest of continuity and As requested by seller the Amazon order # is 111-0945219-5693864

  Business Response

  Date: 01/22/2024

  We understand your frustration however we are not the carrier and we dont make the rules. 

  You have a good story sir and i do as well as i sent you tracking information when the order was placed, and you never had a concern at the time as it was delivered. 

  unfortunately, you can't prove this claim in any way as the information we provided is accurate and it was purged by the carrier. 

  Provide a delivery document showing it was never delivered and verify this claim? We need evidence not diy detective theory.

  Customer Answer

  Date: 01/22/2024

  I am rejecting this response because:

   

  Not sure why you are so combative or how to prove I didnt receive an item besides an empty hand picture and Amazon order information that still lists as shipped with shipping information received 3 weeks after it was supposed to be here and not delivered as is customary for real orders.  Happy to provide any information you think is helpful to resolve this so please direct me. 
  

   

  Seller has not provided carrier information or tracking number.  Again multiple reviews / complaints across several platforms listing this same issue.  

  Business Response

  Date: 02/19/2024

  We dont sell on Amazon Prime as youve described. 
  

  if you ****** how the long the post office keeps tracking information you can read the factual data directly from the source.

  If the information was purged due to the amount if time waited then unfortunately thats outside of our control. Every item we send via Amazon  is fully insured by amazon directly. It sounds like they also told you to much time has passed.

  at This point you have no order number, details of transaction, ect to validate your claim. Provide this information so we can investigate further the facts of the matter and eliminate all opinions and speculation.

   

  Business Response

  Date: 02/19/2024

  This buyer is fraudulent. They bought an item 11 months ago and waited triple the time window to decide it didnt arrive purposely knowing g the tracking information was purged by carrier.

  this Is a well known scam and Amazon agrees and denies any claims for this reason.

  Facts are facts and support what we say unlike the opinions of a person who is angry about something they have caused. 

   

  Customer Answer

  Date: 02/26/2024

  I am rejecting this response because:   
  

  Despite the seller's accusations, I assure you I am genuine. I've provided the order number and proof of payment.  The seller's response time has been atrocious with weeks between communications. I'm once more requesting the tracking number and proof of delivery.

  Business Response

  Date: 02/26/2024

  Its been nearly a year, the post office has purged all information pertaining to delivery per this policy which once more is posted on there site.

  the Seller contacted them and was told the same thing, as previously stated they dropped the ball on time and allowed to much to pass per amazon, the carrier, and thus us.

   

  We reject the buyers unreasonable requests as its too late. 

  Customer Answer

  Date: 02/26/2024

  I am rejecting this response because:   Just to clarify, it appears there's no shipping information or proof of delivery available on your end, and your response time has consistently been delayed by weeks. Could you please provide guidance on how we can proceed to resolve this issue?

  Business Response

  Date: 04/17/2024

  unfortunately some people are not realistic in expectations, ect. We emphasize with **** frustrations. 

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUDULENT SELLER. This seller is submitting **** pre-ship order tickets which produces a tracking number but they never actually send the ordered item to the post office to be shipped. There are over 20 complaints about this ongoing scam on the sellers Amazon rating page in the last couple of months of 2023. I contacted the seller who told me to request a refund from Amazon. The order does not qualify for an Amazon refund because the shipping was handled exclusively through the seller.

  Business Response

  Date: 12/17/2023

  All 3rd party purchases such as Amazon are subject to that parties rules agreed upon in the terms and conditions.

  We would need real information such as order numbers, ect to look up and provide actual data thats not just speculation, this person didnt provide that.

  Based on the opinions given in this message ;

  Any carrier delay or loses of any  package can be frustrating and we do understand that. All packages we send are insured with amazon for any such event. We dont control their polices and are sorry to hear you dislike how they work.

  We are proud to be A+ rated on the BBB and work hard to maintain such, understandably again is your frustration however your claims are 100% false and not accurate. 

  Customer Answer

  Date: 12/18/2023

  I am rejecting this response because:   it's nonsense.

  Customer Answer

  Date: 12/18/2023

  Additional evidence submitted for review. I encourage BBB investigators to take a closer look into the seller's online selling behavior. 

  Business Response

  Date: 12/18/2023

  We have a 97% positive feedback rating, I do undertsand that this fact doesnt fit your persoanl agenda against us so i do get why your ignoring it " Message from Amazon:"The fulfillment issues associated with this order were not due to the seller". Your implying ****** is scamming people and frankly that claim is ridiculious. You' ve also acknowledged that proper instructons where sent to you to follow, why have you not completed this?

  We also noticed that in this BBB claim you have failed to mention that you did a credit card dispute already as well. Your credit card prosessor has the matter now and we all must await there timeline and results form here. 

  We acknowledge undertsandbly that its frustrating when a package is delayed in transit and hasnt arrived. We sincerly regret the inconvenience you might have experienced due to this and we recognize that this is not the result that you were hoping for, but we want you to know that we did our best to provide you with the correct information based on our and Amazons current policies. We appreciate your understanding in this matter.

  This case is nothing more than a way for this person to further vent there frustration and lash out against us with there personal agenda. They have already escalated this to a point of which there is no control by any of us in the Credit Cards processors hands as they know.