We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Warranty Plans

JB Warranties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for JB Warranties's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JB Warranties has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2019, we bought a new $10,000 hvac system and paid for a 10 year parts and labor warranty through a 3rd party company (JB Warranties). We have had multiple issues and had multiple call outs with *******, and each time they charge me for parts and labor and say it isnt covered under the warranty. It just broke down again, and ******* wont come out for 3 days. I called JB Warranties customer service. They advised: 1 ******* hasnt tried to file a claim on my behalf, 2 I cant file a claim directly, ******* has to, 3 ******* has to service my unit, I cant go with another hvac company and be covered under warranty, 4 I cant get my warranty refunded. I am stuck with a dishonest company trying to make money off selling s warranty and then charging me for parts and labor on every service call. They may also have sold me a lemon system, as it is always having problems.

      Business Response

      Date: 07/03/2024

      Hi there - we  received this complaint on June 27th. The homeowner contacted us on June 19th advising us that his contractor came out on June 14th to replace a capacitor. The contractor did not file a claim on his behalf. We agreed to reimburse the homeowner directly for the repair. He also mentioned the contractor had repaired his ductwork. While the warranty covers the labor on the capacitor change out, it does not cover repairs made external of the equipment (ductwork). This ductwork repair took place on 11/6/2023. The homeowner states this warranty should cover parts and labor - this is a labor + refrigerant only warranty (as stated clearly on page 1 of the agreement). The parts should be covered by the manufacturer. We believe we have been fair in issuing payment directly to the homeowner on the covered repairs. This sounds like an issue between the homeowner and contractor. 

      Customer Answer

      Date: 07/03/2024

      I have reviewed the business response and accept this resolution. 

    JB Warranties is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.