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Find a Location

Famsa Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Famsa Inc

      2655 Villa Creek Dr STE 250 Farmers Branch, TX 75234-7340

    • Famsa Inc

      425 W Jefferson Blvd Dallas, TX 75208-4638

    • Famsa Inc

      2727 Lyndon B Johnson Fwy STE 500 Dallas, TX 75234-7665

    • Famsa Inc

      1110 E Parker Rd Plano, TX 75074-5362

    Business ProfileforFamsa Inc

    Rustic Furniture
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Famsa Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Famsa Inc

        2655 Villa Creek Dr STE 250 Farmers Branch, TX 75234-7340

      • Famsa Inc

        425 W Jefferson Blvd Dallas, TX 75208-4638

      • Famsa Inc

        2727 Lyndon B Johnson Fwy STE 500 Dallas, TX 75234-7665

      • Famsa Inc

        1110 E Parker Rd Plano, TX 75074-5362

      Location of This Business
      2655 Villa Creek Dr STE 250, Farmers Branch, TX 75234-7340
      BBB File Opened:
      5/13/2009
      Years in Business:
      23
      Business Started:
      2/1/2001
      Type of Entity:
      Corporation
      Alternate Business Name
      • FAMSA National Furniture
      • Famsa
      Business Management
      • Alex Benitez, Logistics and Service Manager
      Contact Information

      Principal

      • Alejandro Gonzalez, Operations Director

      Customer Contact

      • Alejandro Gonzalez, Operations Director
      • Alex Benitez, Logistics and Service Manager
      Additional Contact Information

      Fax Numbers

      • (972) 993-5800
        Primary Fax

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/23/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      On January 26, 2024 I emailed ***** ************************************* to inquire on how I could withdrawal my 401k retirement as I have not worked with famsa for over a decade. I am now 68 and retiring. Another person named ********************************* sent me the forms I needed to fill out on January 30th. On that same day we filled out the forms and submitted the corrections by Feb 5th. I have sent 3 emails to confirm they received the forms and no corrections were needed. I have recieved no update or response as of today 2/23/24. Emails completely ignored. I have also called her phone and left VM and no call back. I had informed her I need surgery and need to access my money ASAP. The fact they will not even respond shows their lack of professionalism and complete disregard. I have called **** ******* twice and they are even surprised they have not recieved the forms from famsa. I do not know how else to get them to respond to me or get my money. I need my funds. It is really disappointing such a large corporation would have such employees.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary Jane T

      1 star

      01/19/2024

      Will not help me with their warranty company to replace a broken washer

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

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